Front Office Desk

MANOJ ACHARYA

Email : ***************@*****.***

Mobile : +971-*********

LinkedIn : linkedin.com/in/manoj-acharya-9321061b7P Career Summary

Graduated with a degree in Hospitality science, with fine years of experience in Front office department looking to move forward seeking a career position to further develop expertise experience and skills for the mutual growth and benefit of the company and my-self. Professional Experience

2019-07/Present.

Front Desk Associate.

Fortune Group Of Hotels Dubai.

Responsibilities:

Register guests and assigns rooms. Accommodates special requests whenever possible.

Assists in pre-registration and blocking of rooms for reservations.

Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

Understands room status and room status tracking.

Knows room locations, types of rooms available, and room rates.

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 2017-11/2018-12

Front Desk Receptionist.

Hotel White lotus Udupi,India.

Responsibilities:

Complete the registration formalities of the guest with confirmed reservations.

Attending the in-house guest telephone calls & handling Guest Complaints.

Coordinate room status updates with the house keeping department.

Post all the credit charges to the guest folios (bills).

Process guest check out requests.

2016-10/ 2017-11

Receptionist.

Hotel Madhuvan Serai Udupi,India.

Responsibilities:

Achieve positive outcomes from Guest queries in a timely and efficient manner.

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

Comply with hotel security, fire regulations and all health and safety legislation.

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Assist other departments, as necessary.

Education

Milagres High School Kallianpur, Udupi, Karnataka, India Board Examination SSLC -2010

Milagres College Kallianpur, Udupi, Karnataka, India Pre University (Puc) -2012

Srinivas College Of Hotel Management, Mangalore Karnataka, India Bachelor Degree in Hospitality Science -2016

Training

Country Inn and Suites By Radisson Manipal – Manipal Udupi, Karnataka, India. (2015) Key Skills

Communication

Teamwork

Adaptable

Quick Learner

Flexible

Responsible

Computer Skills

Operating Skills : Windows 8-9-10

Package : Microsoft -Word, Excel, Power-point, Outlook Personal Info

Father’s Name : Balakrishna Acharya.

Date of Birth : 05/09/1994.

Sex : Male.

Nationality/Religion : Indian/Hindu.

Passport No. : S167188

Languages Known

English, Hindi, Kannada &Tulu. (Write, speak & Read) Hobbies

Cooking, Reading books, Watching-Movies, Listening-Music, Playing-Cricket. Declaration

“I hereby declare that all the above details are in my true knowledge and belief” Date: (Manoj)

Place:

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