NIKITHA DSOUZA

Key Account Executive

A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing multiple account activities. An excellent team player with a proven ability to work proactively in a complex work environment.

adgoyi@r.postjobfree.com

+971**-*******

Dubai, United Arab Emirates

25 August, 1991

SKILLS

MS OFFICE

MULTI-TASKING

LEADERSHIP

DECISION MAKING

COMMUNICATION

TEAM BUILDING

TIME - MANAGEMENT

LANGUAGES

English

Hindi

INTERESTS

swimming reading

travel music

EMPLOYMENT HISTORY

10/2013 – Present

KEY ACCOUNT EXECUTIVE

Gargash Enterprises- Mercedes Benz

Build and maintain effective customer relationships. Manage customer queries and resolving administrative problems. Placing vehicle orders on behalf of the client.

Handle and respond to existing products queries from clients quickly, effectively and accurately. Scheduling and delegating administrative tasks.

Creating presentations and reports.

Providing & supervising excellent customer service in all customer contact situations according to the required standard.

12/2012 – 09/2013

CUSTOMER SERVICE EXECUTIVE

Freelancer - Outsourced Companies

Introduced customers through product training and demonstrations. Handling emails and preparing reports.

04/2012 – 11/2012

INTERVIEWER (COMPUTER AIDED TELE-PHONIC INTERVIEWER) TAYLOR NELSON SOFRES (T.N.S)

Interviewed respondents from esteemed client based companies for Etisalat, DU, Palms Utilities, Nissan, Renault, Red Bull, First Gulf Bank, HSBC, and ADCB, Mashreq etc to gauge product knowledge and feedback for the Client

ACCOMPLISHMENTS

Effectively managed and controlled a fleet of 57 Mercedes Benz vehicles for the Gargash Enterprises Courtesy Car Scheme increasing revenue by AED 4 million per annum. Successfully increased customer satisfaction index by 90% with Mercedes Benz Cars Middle East company car scheme.

Seamlessly executed and was part of the management team for the Daimler Employee Scheme. Implemented an effective tracking system for efficiently managing a fleet of 200 plus vehicles, generating a revenue of AED 6 million per annum.

BIO-DATA

NATIONALITY : INDIAN

VISA STATUS : FATHER SPONSORSHIP

MARITAL STATUS : SINGLE

EDUCATION

05/2012

BACHELORS OF MANAGEMENT STUDIES (B.M.S)

Mumbai University

India

RESPONSIBILITIES

RESPONSIBILITIES

RESPONSIBILITIES