Medical Customer Service

Maricely Martinez

Galloway, New Jersey *****

Cell: 609-***-****

***********@*****.***

SUMMARY

Driven and highly organized healthcare professional with 12 years hands-on experience in a fast paced outpatient facility environment. Accountable and responsible with a strong focus on patient care.

SKILLS

Experience in multiple healthcare EMR applications such as Zotec, PACS and RIS

Strong interpersonal skills and ability to work within a team

Knowledgeable in a variety of computer applications and tools such as Microsoft Word, Excel and Outlook

CPR certified

Proactive and well organized in work tasks

Many years of experience in customer service

Detail oriented with a high level of accuracy

EXPERIENCE

Technical Aide, 08/2011 to Current

Atlantic Medical Imaging Galloway, NJ

Utilizes computerized patient-scheduling program to accurately schedule appointments and or register for all outpatient exams.

Provides timely, professional and courteous customer service to all scheduled patients.

Provides patients with information required to ensure that appropriate preparation takes place before the diagnostic study and makes certain that the patients are aware of the paperwork needed upon arrival at the office.

Escorts patients to the fitting room to change for their exams.

Reviews patient schedule for next day to ensure all necessary reports are available for appointment.

Schedule breast biopsy appointments and give instructions when necessary.

Ensure gowns are clean and readily available for the day.

Communicates with radiology staff to aid patient care and processing.

Medical Receptionist, 08/2006 to 08/2011

Atlantic Medical Imaging Galloway, NJ

Greeted patients and visitors promptly upon arrival, courteously, compassionately and professionally.

Verified and entered patient information including insurance, eligibility and demographics into patient management system.

Collected and posted co-payments and other out of pocket expenses from patients.

Maintained surveillance of all patients and visitors in the waiting area.

Communicated with radiology staff to aid patient care and processing.

Scheduled appointments by obtaining necessary information to input computer data.

Maintained information in a confidential manner, and complied with state, federal and practice guidelines.

Called Dr’s offices to obtain correct prescriptions for patients.

Use of ICD 10 coding.

EDUCATION

Associate of Science: will be completed in 5/2019

Atlantic Cape Community College – Mays Landing, NJ

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