Samira Asfour

469-***-**** E-mail adgoxc@r.postjobfree.com

LinkedIn Profile: https://www.linkedin.com/in/samira-asfour/

Salesforce Administrator

Professional Summary

I am dynamic skilled with experience in managing, coaching, project management, analysis, custom design, development and testing of CRM platforms. I am able to identify and solve complex analytical problems as well as professional experience in building custom Salesforce applications. I have technical ability to work with Microsoft Office. More than eight years working and teaching Microsoft Office applications to more than 500 students accumulative such as, Word, Excel, PowerPoint, and Access. Team Player, committed to getting the job done on deadlines, excellent troubleshooting and communication skills. Work well under pressure and have the ability to multitask. Ability to work unsupervised and can work proactively; possess attention to details and a ‘can do’ attitude.

Education

Multidisciplinary Studies, Master of Science (M.S.) Degree

International Graduate Programs for Educators

The Buffalo State, The State University of New York May 2017

Management Information Systems (MIS), Bachelor Degree, GPA 3.2 June 2006

New York Institute of Technology (NYIT)

Skills

Project Management / Execution

Supervision and Management Experience

Tracking / Reporting / Analysis

Coaching/ Staffing

Lightning Experience

Technical Trainer

Change Management and Planning

Problem Solving

Business Planning

Microsoft Office

Fluent in English and Arabic

Technical Skills

Experience in translating the customer’s requirements using SFDC best practices and crafting a solution that support their process and functional requirements.

Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

Ability to work with business analyst team to become familiar with the application requirement to analyze and recommend efficient solution within Sales force configuration changes in support of enhancement requests.

Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines.

10+ years of total IT experience in requirement gathering, estimating, designing, executing training curriculum and developing training platform.

5+ Years of hands on experience in Salesforce Administration with experience in training.

Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, and field updates according to application requirements.

Worked extensively on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads and Campaigns.

Worked on building Salesforce standard/custom report types, Reports and Dashboards across various objects for different business groups.

Ability to quickly adapt and learn, work in-groups as well as independently with minimum supervision.

Experience in Salesforce Securities – Roles, Profiles, Permission Sets, Sharing Rules, User Management

Created Custom Objects and fields for transactional and contractual information.

Hands on experience in creating and implementation of Role Hierarchies for system security design.

Excellent understanding of Roles, Profiles, Permission sets and sharing rules in Salesforce.

Experienced with Lightning UI development and working on Lightning Process Builder.

Trailhead up to 43 Badges and many more coming

Professional Experience

Salesforce Administrator June 2019 – Present

Trailheads/group study Dallas, TX

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Developed Custom Objects, Custom Reports .

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.

Salesforce Administrator Jan. 2015 – May 2019

Pitman Training & Consulting Center Kuwait

Trained more than one thousand students in different classes at different sights on topics of Business Management, Word, PowerPoint, Excel, Access, and Outlook.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Developed Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.

IT Trainer April 2012 – May 2015 United Arab Institute for Private Training (UAC) Kuwait

Trained more than one thousand students in different classes at different sights on topics of Business Management, Word, PowerPoint, Excel, Access, Outlook.

Business Analysis/Quality Assurance Supervisor September 2009–Jan 2012

The Public Service Company Kuwait

Gathered and analyzed performance data and prepared reports for management regarding Call Center activities, trends, problem areas, and training needs

Monitored status of all active requests, revised priority status as needed; followed-up on all service requests to ensure customer satisfaction; coordinated and conferred with assigned staff on progress and changes in schedule/status

Coached and provided guidance and direction to Call Center/Help Desk staff regarding the scheduling, training, and Call Center Operations

Provided guidance and assistance to the Call Centre/Help Desk staff in problem resolution; served as back up for the Help Desk

Assisted in developing and administering Call Centre/Help Desk policies and written standard operating procedures; prepared training manuals and other materials

Ability to manage the day to day administration and coordination of the Call Centre/Help Desk Office

Human Resource Coordinator/Assistant June 2006 – September 2008

HR & Admin Division, Borouge, Abu Dhabi Polymers Co. Ltd. Abu Dhabi, UAE

Provided employee services on general human resource inquiries

Involved in recruitment process: preparing and conducting interviews, preparing contracts, updating vacancy lists and posting job profiles, screening candidates

Management of onboarding process: execution of contracts, reference verification, personnel file set up, induction planning and delivery, data entry, probationary period tracking and carrying out post-join interviews

Maintenance of staff personnel files using SAP and custom Access application

Process contractor invoices

Prepare monthly reports for employment attrition

Training Project manager January 2001 – May 2006

Abu Dhabi Water and Electricity Authority (ADWEA) Abu Dhabi, UAE

Coordinate classes between Zayed University and Higher Colleges of Technology (HCT)

Communicate with ADWEA’s 9 companies with the schedule of the classes and the improvement of students’ achievement.

Supervised Students on plans to achieve their targets.

Updated the director of IT with the updated reports

Coached and monitored the exams

Tracked the list of passing and failing students from different companies through their representatives

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