Coretta D. Hicks

*** **** **********

Desoto, Texas 75115

Mobile: 469-***-****

Email: adgou3@r.postjobfree.com

Country of Citizenship: United States of America

Veteran’s Preference: Not Applicable

Highest Grade: GS-09-01

Availability: Job Type: Permanent, Temporary

Work Schedule: Full Time, Over Time

Desired US-TX-Fort Worth

Location:

Work United States Department of Homeland Security, (FEMA) 11/2019 - Present

Experience: Denton, Region IV – Recovery Grade Level: GS-11-01

Denton, Texas, US Hours per week: 60

Emergency Management Specialist

Supervisor: Carmen Ramos 202-***-****)

Okay to contact this Supervisor: Yes

Review and utilize the Robert T. Stafford Disaster Relief and Emergency Assistance Act (Stafford Act), Title 44 of the Code of Federal Regulations, and the Federal Emergency Management Agency (FEMA) administrative regulations, policies and procedures.

Conduct interviews from incoming disaster survivors, to gather and verify required information.

Effectively manage a high volume of calls while reviewing and providing updated grant information.

Analyze, evaluate and investigate applications for federal grant assistance.

Address callers’ needs and concerns in a timely manner and perform required tasks in a fast-paced environment.

Epiq Global 05/2018 – 04/2020

Dallas, Texas, US Hours per week: 40

Document Review Specialist

Supervisor: Alvin Smith 214-***-****)

Okay to contact this Supervisor: Yes

Reviewed and audited healthcare, and business documentation for companies that experienced security breaches.

Performed research and formulated replies to correspondence dealing with inquiries from management.

Ensured that all measures taken to reconcile affected files, were in compliance with the company’s policies and procedures.

United States Small Business Administration (SBA) 11/2017 – 04/2018

Office of Disaster Assistance Grade Level: GS-09-01

Fort Worth, Texas, US Hours per week: 60

Paralegal Specialist

Supervisor: James “Rob” Goodson 817-***-****)

Okay to contact this Supervisor: Yes

Conducted preliminary review of home and business loan closing documents.

Submitted loans for quality assurance to the Internal Quality Review Team.

Participated in trainings to ensure SBA compliance procedures were followed.

Researched and utilized the Small Business Administration Standard Operating Procedure (SOP) to verify compliance, and to clarify specific issues.

Requested loan modifications per borrowers’ request or to address issues within the loan structure.

Evaluate departmental performance with current policy and procedure to identify potential problems relating to improper real estate loans that may occur in the real estate loan processing or disbursement process.

Contacted property owners (borrowers), third parties (i.e. County, insurance agents, title company), and borrowers’ representatives regarding loan status.

Corresponded with other departments throughout the loan closing process until loans were funded.

Nationstar Mortgage (via Solomon Edwards) 08/2017 – 11/2017

Dallas, Texas, US Hours per week: 40

Legal Analyst and Claims

Supervisor: Franca Fletcher 610-***-****)

Okay to contact this Supervisor: Yes

Gathered information regarding delays throughout the mortgage default process, when timelines are exceeded, or expenses are not reimbursed by third parties.

Prepared claim packages for reimbursement.

Reviewed various default and foreclosure mortgage documents.

Researched loan history and gathered documentation for negotiations.

Newbold Advisors 03/2014 – 11/2016

Dallas, Texas, US Hours per week: 40

Quality Control Specialist

Supervisor: Sondra Philoon 682-***-****)

Okay to contact this Supervisor: Yes

Processed all assigned initial and final collateral reviews.

Reviewed loan documents to ensure accuracy and compliance.

Audited files and cleared exceptions.

Prepared and reviewed legal documents.

Conducted public records research, including conveyance and mortgage records in various county courthouses, in order to ascertain title ownership data and to identify encumbrances and liens on property.

Reviewed and drafted legal documents and assembly packages for the acquisition of real estate interests.

Newbold Advisors 12/2015 – 03/2016

Dallas, Texas, US Hours per week: 40

CT Custody Administrator

Supervisor: Sondra Philoon 682-***-****)

Okay to contact this Supervisor: Yes

Processed all assigned initial and final collateral reviews based on the review requirement of each Service Level Agreement.

Verified loan documents, including SFR, Commercial, Auto, Manufactured Homes, Student and Timeshare.

Performed review of collateral documents to ensure documentation meets Agency guidelines, in accordance with GNMA, FNMA, and FHLMC.

Filed collateral documents and updated the database.

Reviewed and drafted legal documents and assembly packages to mortgage real estate interests.

Newbold Advisors 05/2015 – 10/2015

Dallas, Texas, US Hours per week: 40

Bankruptcy Correspondence

Supervisor: Sondra Philoon 682-***-****)

Okay to contact this Supervisor: Yes

Used the Correspondence Imaging and Workflow Integration System to view incoming bankruptcy documents of all Bankruptcy Chapters to determine how the document should be addressed.

Examined all documents for possible errors and omissions.

Newbold Advisors 03/2014 – 09/2014

Dallas, Texas, US Hours per week: 40

QA Motion for Relief

Supervisor: Sondra Philoon 682-***-****)

Okay to contact this Supervisor: Yes

Monitored Chapter 7 and Chapter 13 Bankruptcy accounts on first and second mortgages.

Reviewed Proof of Claim, Motion for Relief and other pertinent motions with the Bankruptcy Court.

Reviewed all loans to file Motion for Relief and reviewed Agreed/Consent Order in the event the Motion for Relief was not granted at the hearing.

Monitored all bankruptcy payments and apply them to the loan.

Reviewed, audited and calculated payment reconciliation for Pre and Post- Petition payments.

Bank of America (via Disys Staffing) 03/2012 – 07/2013

Dallas, Texas, US Hours per week: 40

Quality Assurance Auditor (Retention)

Supervisor: Catherine Dwyer or Roy Drujick 972-***-****)

Okay to contact this Supervisor: Yes

Examined loan documentation for accuracy and completeness while working with loan originator and/or production staff to secure all required documentation.

Assessed an individual’s creditworthiness while adhering to all regulatory and compliance requirements.

Corresponded with senior mortgage underwriters regarding loan exceptions.

Managed mortgage lending requirements for conventional, and government-backed loans.

Responded directly to individual and investor audits.

Ensured compliance with appropriate company and secondary market investor standards.

Reviewed county tax assessment rolls.

JP Morgan Chase Bank 07/2010 – 03/2012

Monroe, LA, US Hours per week: 40

Lien Release Exception Processor

Supervisor: Renee Culberson 318-***-****)

Okay to contact this Supervisor: Yes

Resolved exceptions relating to Assignments and Power of Attorney issues.

Reviewed satisfaction of mortgage for errors or omissions, and compliance with County recordation requirements.

Forwarded satisfaction of mortgage to applicable County for recording.

Reviewed county tax assessment rolls.

Drafted legal instruments, such as releases, and acts of subordination, in order to cure title or remove encumbrances and liens on property.

Drafted conveyance documents for closings.

Education: Delta Career College, Bastrop, LA

High School Diploma

Language Skills: English

Spoken: Expert

Written: Expert

Read: Expert

References: Name: Renee Culberson

Employer: JP Morgan Chase Bank

Title: Supervisor

Phone Number: 318-***-****

Reference Type: Professional

Name: Sondra Philoon

Employer: Newbold Advisors

Title: Recruiter

Phone Number: 682-***-****

Reference Type: Professional

Additional

Information: Skills

Legal Drafting Proficient

Legal Research Beginner

Internet Real Estate Title Search Proficient

Internet Corporate Organization Search Beginner

NEMIS Proficient

Adobe Proficient

Internet Proficient

Microsoft Office Programs

oWord Proficient

oOutlook Proficient

oExcel Beginner

oPowerPoint Beginner

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