Manager Customer
Resume:
Kimbra Dearing
*************@*****.***
Objective
To obtain a rewarding position utilizing my varied skillset in customer service and logistics management
Profile
23-year work experience including; Logistics Management, Operations Coordination, and Human Resources/Recruiting
Goal-oriented individual with strong work ethic
Proven customer service skills in a fast paced work environment
Track record of delivering customer incremental savings and improved service
Proficient in all Microsoft Office applications
Proficient in Tableau Dashboard Reporting
Detail Oriented, self starter
Education
Cassville HS, Cassville MO, 1992-1995
Continuing Education (Transplace University) courses completed in:
-Advanced Microsoft Excel and Access
-Advanced Customer Service Skills
-Personality Insights
Relevant Experience & Accomplishments
Key Customers: Reckitt Benckiser, Wal-Mart, Rock Tenn, ARCOP, UFPC, Office Depot, Lassonde Pappas, and The Clorox Company
Network optimization: Routing customer orders in the most cost effective manner using various tools at my disposal including optimization software, Microsoft Excel, and Microsoft Access
KPI reporting: Provide detailed metrics to customer on a routine basis, leading follow up meetings to review progress and analyze trends
Internal Navigation on Customers behalf: Work closely with internal departments including IT, Accounting, Operations, and Carrier Contracting to ensure the needs of my customer are being met
Owned Savings and Service initiatives: Work closely with the customer to resolve existing challenges as well as identify additional savings opportunities
Managed RFP Process: Delivered results of improved service and cost avoidance in a time of market constriction
Two time Transplace Employee of the Month- February 2007 and October 2011
Employment History
General Manager: Reckitt Benckiser, Transplace, Lowell AR
Successfully on-boarded business to Transplace platform, noted by Customer that transition was seamless with minimal impact to business
Successfully completed full ERP and 4 WMS conversions
Lead contact for customer with full P&L ownership
Responsibilities include annual and monthly budget forecasting, customer relationship management, day to day operations of a 15-member team, all analytical reporting; including cost, savings, and service (KPI)
Preparing and presenting Quarterly Business Reviews covering KPI’s, Savings, and Strategic/future opportunities
Customer Service Manager: Lassonde Pappas and The Clorox Company, Transplace, Lowell AR
Lead contact for customer with full P&L ownership
Responsibilities include annual and monthly budget forecasting, customer relationship management, day to day operations of a 4-member team, all analytical reporting including cost, savings, and service (KPI)
Preparing and presenting Quarterly Business Reviews covering KPI’s, Savings, and Strategic/future opportunities
Operations Manager: Office Depot, Transplace, Lowell AR
Responsible for day to day management of an eight-person account team as well as maintaining and reviewing weekly customer reporting tied to KPI’s and savings
Worked directly with this important customer as primary contact for operational issue resolution and weekly results reporting (service, cost, and savings)
3/2018-present
5/2012-03/2018
01/2010-5/2012
Human Resources Recruiter, Transplace, Lowell AR
Participated in benefits administration, including employee claim resolution, facilitation of company Short Term Disability and FMLA policy, change reporting and line by line reconciling, and approving invoices for payment
Coordinated, Advertised, and Facilitated a Transplace Sponsored Career Fair which produced more than 140 Qualified Applicants of which many were chosen for employment
Conducted first round interviews with applicants
Coordinated second round interviews with the appropriate manager.
Logistics Analyst, Transplace, Lowell AR
Responsible for customer order shipping optimization and KPI reporting via both Microsoft Access and Excel applications
Working with both internal and external groups to resolve issues and drive value into the customer supply chain
4/2002-1/2010
07/1997-4/2002
Contact this candidate