Manager Sales

OMAR RIVERA

Chicago IL ***** 312-***-**** *******@*****.***

PROFESSIONAL EXPERIENCE

Marriott International, Northern Mid America Corporate Sales Rosemont, IL Core Complex Sales Manager (13 Hotels) May 2018 – Present

• Utilized sales strategies to build relationships and book over 110% ($4.9 million) of the year to date goal in 2019.

• Address customer inquiries by establishing rapport, gathering information about their budget and researching solutions to ensure that the business relationship is mutually beneficial.

• Align customer preferences with brand needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty.

• Verify that business is turned over properly and in a timely fashion for quality service delivery.

• Maintain a positive attitude and enthusiasm throughout each customer interaction in order to build long-lasting business relationships and inspire customers to continue utilizing Marriott International.

• Collaborate with other sales channels to verify that sales efforts are coordinated, complementary, and not duplicative.

Residence Inn Marriott Loop Chicago, IL

Guest Services Representative/Night Audit Lead January 2017 – April 2018

• Served as the main point of contact for guests, ensuring a positive and comfortable experience.

• Organized and processed all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

• Verified and adjusted billing in order to ensure accurate and secure guest payment.

• Printed contingency lists to have a record of all guests in case of an emergency.

• Ensured that any outstanding requests or problems from the previous shift receives priority and are resolved.

• Ran and reviewed daily reports/logs when closing the night audit shift. W Hotels Lakeshore Chicago, IL

Intern, Guest Services Agent September 2016 – December 2016

• Managed the Marriott acquisition of W Hotels Lakeshore by learning new software programs and creating video content welcoming employees to the Starwood Brands.

• Maintained up-to-date knowledge of all hotel and area events and activities so that guests receive accurate and prompt information when requested.

• Created an organized, cooperative, and well-run work environment by completing shift checklist and following through on responsibilities.

• Helped to identify process problems and deficient areas in the hotel and suggests solutions for permanent fixes. Perform other duties as requested by management.

• Communicated situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Manager on Duty.

EDUCATION

National Louis University Tampa, FL

Master of Science in Organizational Leadership Expected May 2021 Kendall College Chicago, IL

Bachelor of Arts Hospitality Management June 2018

Muffles Junior College Orange Walk Town, Belize

Associates in General Studies December 2005

Contact this candidate