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Sales Customer Service

Location:
Charlotte, NC
Salary:
$60000
Posted:
October 05, 2020

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Resume:

Catherine Fox

Charlotte, NC

M: 434-***-****

adgoqo@r.postjobfree.com

EDUCATION

Gardner-Webb University

Boiling Springs, NC

Bachelor of Science in Business Administration 2019

*-**** ******** 1 Collegiate Athlete

COMPUTER SKILLS

●Proficient in Microsoft Office Suits (Word, Excel, PowerPoint, Outlook, Teams)

●Proficient in Salesforce, LinkedIn Recruiter, Cisco Jabber

WORK EXPERIENCE

TEKsystems

Technical Recruiter - Core Applications Development / Charlotte, NC / June 2019 - Present

●Work with clients, TEKsystems Account Managers, Customer Service Associates and others to identify qualified candidates for contract and permanent positions.

●Develop recruiting strategies designed to identify qualified candidates through various recruiting tools.

●Utilized internal database to identify potential candidates

●Evaluate candidates’ strengths compared with clients’ requirements by evaluating, screening, and interviewing the candidate.

●Negotiate wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements.

●Became an expert in the market to consult candidates and maintain constant communication.

●Manage and maintain contract employees while on assignment.

●Assess and investigate contractor related problems, and administer performance feedback, coaching, and disciplinary measures when necessary.

●Communicate effectively with others in order to create a productive and diverse environment.

●Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads.

●Host and attend networking events in the local community to build relationships with industry professionals and mentor entry level candidates trying to get into the industry.

●Assist with relocation assistance by remaining knowledgeable of Charlotte area neighborhoods, public transportation, traffic patterns, etc.

BTEK - Bank Technical Team / January 2020 - Present

●Non-revenue generating work

●Tracked end dates of contractors for top two clients in Charlotte (Bank of America and Wells Fargo) to redeploy top talent.

●Built relationships with candidates and acted as a market expert to provide insight.

●Created a network within niche skill sets (Java, Python, Hadoop, and Mulesoft).

●Participated in weekly pipeline meetings to give feedback to the BTEK team.

●Worked closely with Account Managers who supported financial lines of business.

Committees:

- Per Scholas - Software Development Bootcamp

Aid in resume editing, interview preparation, and mock interviews

Provide market insight to participants of the Bootcamp

- Pit Commit Representative

Provide insight and act as a voice for fellow peers to leadership

Manage fully qualified candidates

Ran weekly meetings to go over top candidates of peers and help match them to open positions

Childress Klein YMCA

Operations Management Intern / Charlotte, NC / June 2018 - August 2018

●Created an aquatics curriculum for children participating in the Y-Readers program.

●Understood and enforced all safety protocols to ensure well-being of all patrons.

●Drafted and submitted promotional press releases and website materials.

EXTENDED WORK EXPERIENCE

Substitute Teacher / Albemarle County Schools / Charlottesville, VA / 2017-2019 (seasonal)

Stylist Sales Associate / J-Crew / Charlottesville, VA / 2017

Swim Instructor / ACAC Fitness and Wellness Center / Charlottesville, VA / 2013-2016

Lifeguard / ACAC Fitness and Wellness Center / Charlottesville, VA / 2011-2013



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