Customer Service Sales

RISANAEL ATIENO AUKO

Contact Address:

P. O. Box 52692

Nairobi, Kenya

Cell Phone: +254-*********

E-mail: **********@*****.***

PROFESSIONAL PROFILE

A proactive, energetic, innovative, goal driven, ambitious, and quitted by prudent professional ethics, standards, quality, genuine passion and interest in work, team player with excellent interpersonal communication skills and basic experience in corporate communication and public affairs office.

OBJECTIVE

To obtain placement in a major organization with a multicultural workforce.

CAREER SUMMARY

RELEVANT WORK EXPERIENCE

Oct 1st 2018- to date

CUSTOMER SERVICE REPRESENTATIVE,

HORIZON CONTACT CENTRE,

Salary -17,000ksh

Responsibilities:

Managing inbound calls from multichoice Gotv and Dstv users.

Ability to use CRM systems and practices.

Follow communication scripts when handling different topics.

Identify customer needs, clarify information,research every issue and provide solutions and alternatives.

Seize opportunity to sell products when they arise.

Multitask, set priorities and manage time effectively.

Strong phone and verbal communication skills along with active listening..

Training on both inbound and out bound calls.

20thJan-15th Dec 2017. SALES CONSULTANT AND TELEMARKETER REPRESENTATIVE, SAGITARIX LIMITED

Responsibilities:

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customers’ needs by achieving satisfaction, relationships and trust with customer accounts through open and interactive communication

Providing accurate, valid and complete information by using the right methods and tools

Meeting personal and customer service team sales targets and call handling quotas

Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, Keeping records of customer interactions, processing customer accounts and file documents

Following communication procedures, guidelines and policies

Taking extra mile in engaging customers

Jan 20th2014-Dec 9th2016 BRAND AMBASSADOR, MULTICHOICE KENYA.

Responsibilities:

Identifying business opportunities by identifying prospects

Selling products by establishing contact and developing relationships with prospects; recommending solutions.

Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.

Preparing reports by collecting, analyzing, and summarizing information.

Maintaining quality service by establishing and enforcing organization standards.

Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributing to team effort by accomplishing related results as needed.

2008/2009.INTERN, KENYA BROADCASTING CORPORATION

Responsibilities:

Production planning and scheduling

Previewing programs for transmission

Research and script development

Story board preparation

Communicating changes to various talents

Editing and proof-reading marketing materials (both online and hardcopy)

Developing shooting scripts

Contributing in the marketing of the organizations products and services

Producing press releases

Communicating with clients, press, suppliers and members of the public

Writing proposals and assisting the director during a shoot

EDUCATIONAL QUALIFICATIONS

Year: 2015

Award: Certificate in Information Technology

Institution: Chrisco Educational centre

Year: 2009

Award: Diploma in mass comunication

Institution: The Multimedia University of Kenya

Year: 2005

Award:Certificate in secondary Education

Istitution:Dudi Girls High school

Year: 2004

Award: Certificate in Primary Education

Institution: Ayany primary school

PERSONAL DETAILS

Interests: Socializing, making new friends, travelling, playing hockey, swimmimg and watching movies.

IT skills Ms office, Ms windows, Ms access, Ms excel, PowerPoint, Internet, Outlook and concepts of IT

Abilities:

Communication skills

Report writing

Self motivation and time management

Decision making, organization and planning

Critical thinking and problem solving

Flexibility and adaptability

Health: Excellent

Referees:

1.Mr. Isaac Mutwiri

Director, Multimedia University of Kenya

P.O BOX 156**-*****,Nairobi,Kenya.

2.Mrs. Monica Waceke

Kenya Broadcasting Cooperation

P.O.BOX30456, Nairobi,Kenya

3.Charity Karambu

Senior Accountant

Sagitarix Limited

Cell phone-072*******

*******.*******@***************.***

4. Janet wayua

Multichoice Kenya limited

Cell phone- 072*-******

Contact this candidate