Kelly Miller

Lafayette, CO ***** 720-***-**** adgoof@r.postjobfree.com

www.linkedin.com/in/kellymiller5533

IT PROJECT MANAGER BUSINESS SYSTEMS ANALYST

IT Project Manager and Systems Analyst with a passion for creating and implementing efficient, user-friendly systems to improve business functionality and customer experience. Manage a balance of big picture thinking and attention to detail to communicate project vision while adhering to timeline, budget, and requirements. Proven ability to build consensus and obtain buy-in from diverse groups through understanding all perspectives and presenting common-sense solutions. Excellent interpersonal and communication skills to explain complex problems to all levels of stakeholders. Curious with a dedication to continued learning and professional improvement.

AREAS OF EXPERTISE

IT Project Management with Agile SAFe

Software Development Life Cycle (SDLC)

Agile and Waterfall Methodologies

Business Process Analysis/Gap Analysis

Project Scope, Budget, and Resource Planning

Managing Stakeholder Relationships

Microsoft Office (Word, Excel, PowerPoint) and Visio Technical Troubleshooting and Issue Resolution

Network and Systems Administration

Database Modeling and Administration

KEY ACHIEVEMENTS

o Built business case and led the transition within Jira to Scrum Agile project tracking, with CenturyLink, to drive a 10% increase in productivity over five weeks.

o Streamlined project timeline for Counselingwise from six months to three with a 50% increase to profit margin. o Completed Master of Computer Information Systems degree, including a proposal consisting of documenting business requirements and SDLC processes to transform Denver International Airport’s parking structure. o As a volunteer with the Boulder Valley School District, designed and implemented a district-wide, web-based system to monitor student internet activity and reduce access to inappropriate content. CAREER EXPERIENCE

Business Consultant 2019—2020

Perficient—Broomfield, CO

Consulted with Perficient customers on IT projects and processes. Gathered, defined, and analyzed business requirements and collaborated cross-functionally to design and implement solutions and system enhancements. Senior IT Systems Analyst, Order Entry and Billing System, CenturyLink

● Collaborated with project team to create plans, estimates, and schedules for a new order entry and billing system.

● Communicated project vision to development team and explained requirements, flow, complexity, and dependencies.

● Advised Product Owner on requirements analysis, scope, user stories, and prioritization.

● Analyzed software requirements for backend systems with 40 different applications to design solutions that delivered exceptional customer experiences.

● Led project review meetings and managed internal team members to meet project objectives and business goals. Project Coordinator, Quote and Order Project, CenturyLink

● Partnered with the project manager for the Quote and Order project during implementation to maintain timeline and deliverables.

● Tracked and monitored defects in UAT and system acceptance testing by analyzing system architecture for problems.

● Communicated cross-functionally with project teams, managers, and stakeholders.

● Authored and delivered daily defect and tracking reports. Project Manager 2018—2019

CounselingWise—Boulder, CO

● As project lead for multiple website development projects, led and motivated cross-functional teams from project initiation through deployment.

CAREER EXPERIENCE CONTINUED

Kelly Miller Resume Page 2

● Developed proposals, scope, pricing estimates, and schedules; mitigated risk and ensured adherence to deadlines and quality metrics.

Licensed Broker Associate/Real Estate Marketing Associate 2007—2012 Boulder EcoRealty/8z Real Estate/Keller Williams—Colorado Front Range Met with customers to identify real estate needs and researched potential homes. Analyzed contracts, organized documentation, resolved issues, and communicated with customers throughout entire home buying process. Engineer Associate Customer Support 2005—2006

Fluke Networks—Everett, WA

Delivered technical product support for cable and network products representing 50% of Fluke’s global sales.

● Facilitated high-volume customer training and technical support with a 97% resolution track record.

● As a subject matter expert for assigned products, troubleshot and resolved issues for internal customers. Network Technology Analyst/Dealer Services Representative 2002—2005 PACCAR ITD—Renton, WA

Hired to support communications systems between dealerships and promoted to implement new technology to networks.

● Consulted with C-level executives from Fortune 500 companies on project plans for strategic global network design.

● Researched end user needs and collaborated with vendors to obtain and implement new hardware into testing environments.

● Led the redesign of data center cable infrastructure, including defining project vision, creating project plans, and documenting business case.

● Delivered end user training, using clear and simple language to communicate complex concepts.

● Maintained 98% resolution rate for end user issues as a Dealer Services Rep. EDUCATION

Master of Computer Information Systems, Concentration in Project Management 2017 Colorado State University

Coursework: IT Project Management, Enterprise Computing and Systems Integration, Business Visual Application Development, Application Software Infrastructure, Software Development Methodology, Object-Oriented Systems, IT Communications Infrastructure, Business Database Systems, Agile Management and Product Development Bachelor of Science in Information Technology 2005 University of Phoenix

CERTIFICATIONS

Certified Scrum Master (CSM) and Certified Scrum Product Owner (SPOC) 2019 Scrum Alliance

Information Technology Project Management Certificate 2017 Colorado State University

CAP-M Certified Associate in Project Management 2017 Project Management Institute

VOLUNTEER EXPERIENCE

Boulder Valley School District 2017—2019

Partnered with other parent volunteers to design, develop, and implement a district-wide internet monitoring system. Using Agile methodologies, managed the full project, including presenting the solution to the Board of Directors, planning, scope, resource planning, system testing, and project execution. Developed UML flow charts, user stories, use case diagrams, technical specifications, UAT criteria, test plans, and release plans. Managed stakeholder relationships throughout.

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