Customer Office

Debbie Thompson

**************@*****.*** 801-***-****

https://www.linkedin.com/in/debbie-thompson-221b9235/

Effective team leader with a diverse background who successfully builds and maintains strong relationships; ability to uplift and engage a team with creativity and caring. Individual with strong customer relationship and interpersonal skills and an apt for learning. My goal in any workplace is to make a difference for the client through kindness and professionalism, while building a cooperative, effective and fun team environment.

CORE COMPETENCIES

Accurate and detailed

Experienced in Microsoft Office

Detailed planner and coordinator

Strong organizational/leadership abilities

Builds and maintains strong relationships

Diverse background

Creative team builder

Resourceful and adaptable to any office environment

Excellent communication/customer service skills

Hospital Unit Clerk experience

Medical Terminology

PROFESSIONAL EXPERIENCE

Lending Club -Fin Tech Company-Lehi, Utah

Customer Advocacy Analyst ( 2019-2020)

Complaints management resolution. Research, evaluate and update customer complaints and loan information, solving an average of 60 complaints per day.

Address and solve SCRA requests and compliance reporting.

Created the latest version of the Mail Dispute Processing procedure in the Company's Instruction Manual.

Additional experience as a credit adviser, evaluating and processing loan applications with a three day average turnaround.

Created a daily Fit Minute series for the team including stretches and breathing exercises for the well being and rejuvenation of co-workers, thus enhancing job alertness and performance. This program was then expanded to other teams throughout the building.

Lead several team huddle and ice breaker meetings throughout the year.

Personal Fitness Trainer - Part-time 2008-Present

Debbie Thompson

**************@*****.*** 801-***-****

https://www.linkedin.com/in/debbie-thompson-221b9235/

Salt Lake County Library-Salt Lake City, Utah

Assistant Supervisor (2006-2019)

●Supervised a team of ten members.

●Planned and coordinated logistics and scheduling for customer service specialists, shelvers and volunteers.

●Assisted in hiring, and training of customer service specialists, shelvers and volunteers.

●Reorganized and expanded the volunteer program as the Volunteer Coordinator.

●Instructor for Polaris software training program quarterly.

●Responded promptly to inquiries from staff and patrons to insure customer satisfaction.

●Created a cooperative environment by open communication and empowerment strategies.

●Ordered supplies for the office and special programs.

●Prepared daily deposits and managed staff time sheets.

●Designed and organized special projects such as the Summer Reading Program, and staff event.

Distinctive Carpet Cleaners-Draper, Utah

Small Business Owner 2000-2006

●Owned and operated a successful residential and commercial carpet cleaning business.

●Effectively managed all business office duties.

●Established strong relationships with the business community through promotion and networking as a member of the Sandy and Draper Chamber of Commerce.

●Increased sales year over year by introducing new sales tools and consistently achieving customer satisfaction.

EDUCATION & LEADERSHIP ACTIVITIES

Park Avenue Homeowners Association Board President

Salt Lake Community College Associate Degree in General Science

Additional classes: Business law, accounting, Speech writing/presentation.

PROFESSIONAL REFERENCES:

Sam Ferguson Team Lead, Lending Club Customer Advocacy Department

John Fuiava Supervisor, Lending Club Credit Department

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