K A T R E E N H A M I L T O N

adgokn@r.postjobfree.com 412-***-****

QUALIFICATION SUMMARY

Administrative Support professional possessing 17 years’ experience working in fast-paced environments demanding strong communication, organizational, technical, and interpersonal skills. Proven ability to work under pressure and remain focused during daily downtimes. Self-motivated, self-directed, trustworthy, ethical, discreet, and committed to excellent customer service.

Organizational Skills Confidential Correspondence Mentor

Office Management Trainer Customer Service & Relations

Problem Solving Documentation Case Management

Team Leadership Motivation Skills Exceptional Time Management Skills

EMPLOYMENT EXPERIENCE

The HOME DEPOT-at Home Services Inc., Installation Service Coordinator/Project Manager 2/2013-Present

Leading team of six call center associates removing customer’s obstacles: project difficulties, installation schedules, accounts and payments, etc.

Coordinator, administrator and subject matter expert of installation process.

Communication of Sales and Installation deficiencies and resolution of identified issues to maintain customer satisfaction.

Primary contact for Customers, Installers, Field Personnel, Vendors, Branch Support, and all other required parties.

Leadership recognition of consistent 100% scores on NICE monitoring application for performance quality assurance evaluations.

Currently maintaining a 98% score on company Voice of Customer survey.

Jewish Family & Career Services, Administrative Assistant 2/2012-12/2012

Maintained accurate records and service information, coordinated meetings, appointments and facilitated orientation seminars.

Compiled department report data, recorded and prepared meeting minutes, agendas, memos, letters and presentations.

Performed all administrative duties: Mail distribution, calendar maintenance, and all phone call duties.

Hire Velocity, Junior Recruiter/Resource Specialist 7/2011-12/2011

Qualified candidates through phone screens, processed their interview packets and sent to hiring managers according to their scheduled interview dates.

US Department of Labor, Pittsburgh Job Corps Center, Career Transition Readiness Instructor 4/2006-5/2011

Maintained caseload of 300 active students

Partnered with military services, One Stop shops, transportation and support service assistance, as well as, other external companies.

Counseled students on career transition readiness, job search skills, job placement issues, job retention, and the graduation process.

Maintained job banks, acquired job leads, scheduled and conducted interviews of students entering the Career Transition Phase.

Coordinated job fairs, career days, and graduations.

PNC Bank, N.A., National Financial Sales/Customer Services Consultant 1/2006-3/2008

Handled confidential customer information and student caseloads.

Partnered with other call center associates to assist customers with sales, account maintenance, and problem resolutions.

Subject matter expert on product offerings, regulatory changes, policy changes.

EDUCATION

B.S., Point Park University, Information Technology and Management 5/2005-5/2007

Dean’s List, Point Park University 5/2006

TECHNICAL EXPERIENCE

Word Excel PowerPoint Publisher SharePoint Outlook Lead Management Systems

CAREER HIGHLIGHTS

Homer Award Recipient Voice of the Associate Action Committee, Member

Bravo Award Recipient Center Review Board, Member

Quality All-Star Certificate Recipient

VOLUNTEER EXPERIENCE

Youth Mentor 2016 - Present

FOOD BANK 5/2012-Present

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