GROSVENOR D'SOUZA

Orlando, FL l 352-***-**** l adgoj4@r.postjobfree.com

Helping Companies Translate Their Business Goals to Reality A proven Global Professional with 15 years of experience in Business Marketing, Sales, & Management. Media Relations l Proven Sales Record l Leadership l Team Management, CRM, Customer Service

& Client Servicing l Marketing Strategy l Marketing Communications l Market research & Online Marketing l Claims Adjuster Experience l Liability Investigation l Communication Skills l Written Communication l Claim Handling l Property Claims l Auto Claims l Claim Estimation

*Speaks English, Hindi, Marathi and Konkani * Authorized to work in the US for any employer* WORK EXPERIENCE

Claims Representative - Auto & Property Damage

JNR Adjustment Company, Inc. - Maitland, FL

December 2018 to August 2020

• Claim Management for several billion-dollar rental car & entertainment clients; Hertz Rent-A-Car, Dollar Rent-A-Car, Thrifty Rent-A-Car, AT&T & Century Link.

• Reviewed contracts and insurance policy details to determine eligibility and coverage

• Investigated, evaluated, subrogated and settled insurance claims.

• Interacted effectively with customers, insurance agents, police, attorneys and other public personnel

• Assisted Supervisor in analyzing, planning, decision-making and problem-solving activities to support claim settlement.

• Documented claim file activities in an accurate and timely manner

• Resolved claim issues promptly and followed up on outstanding issues & payments.

• Negotiated with insured and claimant to achieve claim settlements

• Communicated claim status to supervisor and customers on regular basis

• Contacted outside agents for claim investigation

• Managed claim settlements within authority limits

• Worked in compliance with state regulations and applicable jurisdictions

• Effectively communicate and stay calm with irate and sometimes not-so-pleasant customers and vendors throughout their entire interaction.

• Represented the company with the highest level of professionalism G

Collections Representative

Exploria Resorts – Orlando, Florida

August 2018 to November 2018

• Communicated with owners by telephone in order to collect all past due monies owed on the account to include past due payments, documentation required to complete the purchase, past due maintenance, taxes, and use fees.

• Identified accounts that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted in a timely fashion.

• Provided accurate information to owners regarding their account during every communication.

• Followed training and quality models to ensure proper Account Services methods are used and quality customer service is provided during even the most difficult calls.

• Used Positive Call Skill Drivers on every call.

Transportation Specialist

Community Connection Transportation - Orlando, FL

April 2018 to August 2018

• Performed DOT pre-trip inspections

• Clearly and effectively communicated with passengers

• Issued slips for fare refunds

• Issued and collect transfers

• Observed all state and municipal traffic laws

• Observed all safety rules

• Strictly adhered to time schedules

• Monitored fare and ticket collection

• Verified appropriate passes are being used

• Wrote daily reports on fares collected, coach mileage, special fares, tickets collected, timecard for hours worked,

• Completed trouble card for mechanical difficulties of bus assigned

• Performed other duties of similar nature as may be required

• Completed bus condition record

Customer Service Associate

Chevron - Orlando, FL

March 2017 to March 2018

• Provided customer service - ensure satisfactory customer service by greeting customers and assisting them with any needs or questions.

• Maintain Inventory - Maintained the store inventory, stocked shelves, replenished product in shelving, coolers and hot food area. Maintained and refilled the outside washing dispensers.

• Register Operation - Operated the register and credit card machines; Prepared cash for daily deposits and maintained the register balance.

• Station Organization- Maintained clean and orderly stations Admission & Marketing Manager

SP Jain School of Global Management - Dubai, UAE

May 2014 to 2016

• Managed web and e-marketing communications

• Collated material and edited copies for monthly campus report circulated to internal and external audiences

• Coordinated with web team to create fresh and up-to-date web content

• Provided ideas and contributed to the development of new e-marketing materials Advertising

• Advertising (printed media, outdoor and new media) & PR

• Marketing team support; booked, designed and tracked advertising for the School as required

• Contributed creative material for new advertising campaigns

• SP Jain’s advertising liaison for designers and printers (in-house and external)

• Coordinated SP Jain’s presence at exhibitions nationally

• Represented and promoted SP Jain at national exhibitions and provided market analysis for post- event Admissions

• Counseled walk-in as well as students that call in.

• Followed up on incomplete applications

• Scheduled tests & interviews for interested candidates

• Organized road shows every 2 weeks for all prospective candidates. Account Manager - Business Development & Client Servicing Watermelon Communications – Dubai, UAE

February 2013 to April 2014

• Managed day-to-day activities for assigned clients, making sure projects stay on budget and deadlines are being met.

• Inspired repeat-business from clients.

• Monitored and measured client satisfaction.

• Prepared client briefings, client contact reports for all client meetings and distributed to appropriate agency personnel

• Offered advice to clients on services and products.

• Checked and approve creative/production materials, copy, layouts, and production art, and coordinated client approval of same.

• Reviewed and approve invoices.

• Regularly checked for and responded promptly to all client communications.

• Participated in marketing campaigns.

• Dealt with client requests and troubleshoot problems.

• Represented agency professionally at client meetings, industry and community functions Account Executive - Business Development & Client Servicing Gulf News - Dubai, UAE

April 2011 to January 2013

• Sold advertising space for various products and features in the newspaper (including Classifieds, Main paper, Business & Tabloid Pages and Features)

• Liaison for different advertising agencies in the UAE & Overseas

• Serviced existing clientele and sourcing new clients

• Met monthly and quarterly sales targets

• Detailed reporting to Sales Manager and Advertising Group Manager on a daily and weekly basis

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India Customer Finance Advisor

Hutchison 3 Global Services Private Limited - Mumbai, Maharashtra September 2009 to September 2010

• Collected phone bills

• Customer service sales of handsets

• Up-sold internet packs & Customer Service

India Customer Relationship Associate

Epicenter Technologies Pvt. Ltd - Mumbai, Maharashtra July 2008 to April 2009

• Collected credit card bills for banks in the U.S (Washington Mutual & J.P. Morgan Chase)

• Customer Service

Contract Executive

HDFC Bank Limited

October 2007 to June 2008

• Sale of Life Insurance Policies

• Account Initiation

• Tapped Walk-in Customers

• Customer Service

Sales Associate

Pyramid Retail Limited

April 2005 to September 2007

• Sales of merchandise for brands like Louis Philippe, Van Heusen, Allen Solly

• Maintained the creativity of the store

• Handled Cash Desk

• Customer Service

EDUCATION

Bachelor of Arts in Economics

Mumbai University - Mumbai,

Maharashtra 2006

H.S.C

K.C. College

2003

Bachelor's in Economics

St. Xavier's High School

2001

ADDITIONAL INFORMATION

Diploma in Hotel Management from India International Trade Centre (IITC) Represented School and College in Soccer at District, University & National Level Awarded for sale of highest number of Insurance policies and conversions.

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