Social Media Manager

STEPHANIE PETERSON

**** *** **** *****, ***. *** Monroeville, PA 15146 484-***-****

*******@*****.***

EXPERIENCE

JANUARY 2017 – PRESENT

MENTORING PARTNERSHIPS COORDINATOR, youth enrichment services

oSupport planning and coordination of Mentoring Partnerships programs and their activities

oEnsure implementation of policies and best practices in partnership with the Mentoring Partnerships of Southwestern Pennsylvania

oManage communication through Mentoring Partnerships staff, Diversion 2000 staff, and upper management

oSchedule and organize all program events, meeting times and days, social and cultural events, school visits, and home visits

oProvide administrative support in the development, implementation, and marketing of program function

oKeep updated records of students’ grades, school attendance, and after school program attendance

oDevelop comprehensive reports on ongoing programs

oAssist in recruitment and enrollment efforts for all programs

oOversee daily program operations for afterschool programming

oReport weekly status updates on programs to staff

oEvaluate program effectiveness to develop improved methods

oOversee college mentor volunteers

oServe as a liaison with schools regarding student performance and program effectiveness

oCommunicate with students’ families to update on academic progress

oGenerate invoices for federally funded programming and ensure programs are operating within budget

oCollect and analyze data, prepare reports, maintain program records and statistical information

oDevelop 6-week summer sport camp for high school female youth

oDeveloped partnership with The First Tee of Pittsburgh for summer programming for female youth

oOversee and manage the completion of 120 youth summer employment applications

MAY 2016 – DECEMBER 2016

CUSTOMER SERVICE MANAGER, Reading royals

oGenerate daily financial reports

oImport full and partial season tickets into Ticketmaster

oProcess ticket orders

oAnswer inbound sales calls

oSupport game day staff

oOrganize and manage season ticket holder events

oPrepare tickets for the box office

oDistribution of season tickets

MARCH 2015 – SEPTEMBER 2015

ASSISTANT TICKET MANAGER, west virginia black bears

oOversee box office during games

oAnswer inbound sales calls

oProcess walk-up orders via tickets.com

oBalance cashbox

oOrganize season ticket holder events

oDistribution of season tickets

VOLUNTEER, The First Tee of Pittsburgh

EDUCATION

MAY 2016

B.S. SPORT MANAGEMENT, West Virginia university

SKILLS

Microsoft Office

Time Management

Organization

Social Media

Management

Planning

Ticketmaster

Customer Service

Collaborating

Teamwork

Data Collection & Analysis

Marketing

AWARDS AND CERTIFICATES

MAY 2020

FACILITATING GREAT MEETINGS, LUMA INSTITUTE

AUGUST 2020

WOMEN IN LEADERSHIP, CORO CENTER FOR CIVIC LEADERSHIP - PITTSBURGH

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