Monica Allen

Email: adgoei@r.postjobfree.com, Phone: 615-***-****

EXECUTIVE SUMMARY

Extensive analysis experience. With recent work in Business Analysis in software, process improvement, data migration, integration, project analysis, requirements gathering, documentation, and hardware with a big 4 tax and consulting firm. Other recent roles have focused on Student Loan Servicing and the Mortgage industries in project and data analysis, requirements gathering, testing, process improvement and documentation.

CORE COMPETENCIES

Agile/Scrum Requirements Gathering Impact Analysis

Asset Management Data Analysis Data Mapping

System Analysis Requirements Documentation IT Liaison

Business Analysis Vendor Relationship Management Project Management

Technical Analysis System Integrations Technical Requirements Documentation

PROFESSIONAL EXPERIENCE

PathGroup 02/2020 to 09/2020

Business Analyst Nashville, TN

Work on UI and software improvements on Auto Accessioning Systems: FastTrack, PathConnect, and PathSys/PathMain

Gathering and documenting business requirements for small and mid-sized projects that improved revenue collection of around $13 Million in revenues through process improvement

Design software and system changes for Auto Accessioning based on multiple Business need

Write user stories and help manage project backlog relating to assigned projects

Work with Support and Development on bugs and system change needs

Lead Business Requirements calls that include Management and IT Leads

Develop current state and future state process flow documents

Active participant in daily scrum calls

Improving the effectiveness of the in-house Prior Authorization process for billing through vendor API’s/Integration

Working with ICD Codes, system changes and process flow to improve revenue collection

Create and design mockups that relate to UI changes and additions to process flows

Create, manage, and update project details in Smartsheet

Working with the internal IDX Team to improve and update GE/IDX billing processes

Used SQL queries to assist in understanding distinctive data points and for understanding system data bases which include inner joins and joins

Wrote SQL queries to assist in understanding data to write user stories

Deloitte 08/2019 to 12/2019

Business Solution Analyst (Contract with Insight Global) Hermitage, TN

Gathered business requirements for new Meeting Management software program, data migration and system integrations

Designed and update UI’s to match Business user needs

Worked with Integration Backlogs

Used complex SQL Queries and wrote simple SQL queries for data mapping and conversion from old to new system

Documented field mapping for calculated and data fields for old and new system

Worked with Reporting team to assist in gathering requirements for financial and data analysis reports

Assisted in the design of data migration validation process

Worked with offshore team to write detailed functional and technical user stories

Documented and verify business requirements for business and development

Contributed to Integration design ideas for in-house systems

Assisted Engagement Manager in working with development team for meeting management projects

Lead calls relating to data migration and in-house and external system integrations

Helped design and solve business software and system needs

Analyzed XML files for schema requirement for integrations

Used Visio to document process flow

Deloitte 03/2019 to 7/2019

Business Solution Analyst (Contract with Kanini) Nashville, TN

Worked with Audit Business/Product Owners to gather requirements for system and software changes

Wrote user stories for Audit software and system requirements

Assisted Engagement Managers in working with development team on software and hardware updates

Periodically lead daily scrum calls

UI development to match business requirements

Helped design and solve business software and system needs

Maintained daily logs, tracking status of outstanding and upcoming Team system change tasks

Maintained Daily/Monthly Completeness Report for data warehouse

Worked with Risk Management team on data continuity and data quality

Analyzed XML files for schema requirement changes

Pulte Mortgage 01/2018 to 03/2019

Technical Business Analyst/Product Owner Englewood, CO

Used Agile methodology for software updates and project work

Wrote SQL queries including queries that used joins and inner joins to combine table data with key fields to better understand complex data by applicant

Updated UI’s to meet business requirements

Assisted in managing the product backlog along-side other team BA’s

Regulatory project work such as LEF, HMDA, TRID2018 and ULDD Phase 3

Analyzed business requirements for Regulatory and business needs

Worked with Development and business to design effective software change solutions

Reviewed software and data against requirements for creation and presentations to business

Documented details of Regulatory, business requirements (Notebook, Word, and XML test files)

Supported Docutech (document vendor) processes (EDI) and systems (MISMO, XML, Push Back, GZIP files)

Worked with Development to extract and analyze data from Pulte systems to export to Regulatory and Partner systems

Transformed data and data mapped from Regulatory and Partner systems to Pulte systems

Loaded data through reporting systems of Regulatory and Partner systems

System analysis and review for Fee automation

Provided software Business Rules for Regulatory, business, and other software updates

Analyzed XML Translator for document and data field mapping and management

Conducted Back Office field mapping and analysis

Nelnet Diversified Solutions 11/2016 to 11/2017

Business Analyst – Quality Assurance (Government Contract) Highlands Ranch, CO

Gathered business requirements for student loan project with stakeholders for Nelnet

Created and managed documentation for the Payment Allocation D project relating to Testing and Process Flows

Led team in the design and set up test regions for specific modules through data analysis and SQL queries

Analyzed software and data against requirements gathered to create and execute testing suites

Documented testing to meet Auditing, Regulatory and Compliance requirements in Test Manager (TFS)

Agile member of company Quality Consistency team and Payment Allocation D team

Created SQL queries for project sprint analysis, test design, creation, and execution which included joins and inner join queries

Conducted regression analysis

Supported iSeries platform (AS400)

Worked with all aspects of Software Development Life Cycle (SDLC) with Agile methodology

Accenture Mortgage Cadence 12/2013 to 11/2016

Business Analyst Denver, CO

Analyzed business process, data, and client change requirements to create and execute testing suites

Liaison with IT for Document Center server management

Used Salesforce to track client requests and for ticketing hardware changes/updates

Created documentation requirements for Development, Quality Assurance and Account Managers

Created SQL queries for testing, client requests, and process change design which included joins and inner join queries

Developed testing for business process and change requirements

Used Postman to set up client web accounts up for borrower document electronic delivery

monitoring and record keeping

Assisted in training India staff, new employees on systems, Visual Basic 6.0 coding, testing and mortgage industry

MISMO, XML analysis and trouble shooting

EDUCATION

Michigan State University, BA, Advertising, Graduated 1990

Stanford, Advanced Computer Security Certificate, Graduated 2018

CERTIFICATIONS

Professional Business Analyst (PMI-PBA) - Project Management Institute

Six Sigma Black Belt Professional (SSBBP) - Management and Strategy Institute

SOFTWARE

Agile DevOps (ADO), Teams, Visio, XML Spy, Postman, Chrome, Accenture Mortgage Cadence software, Salesforce, AS400, SQL Server Management Studio, SharePoint, DU, LP, Genesis 2000, WolfePak, Word, Works, Excel, Access, Quicken, QuickBooks, Power Point, Outlook, Adobe Professional, WolfePak

COMPUTER LANGUAGES AND PROTOCOLS

Three years of experience writing Visual Basic. Six years of experience writing basic SQL queries. Have written in basic HTML and understand HTML tags. Have used FTP programs and understand the basics behind HTTP. Basic online JIRA class.

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