Service Sales
Resume:
David
Reith
adgoci@r.postjobfree.com
Industrial/Ag/On and off Hwy service and Product Support Specialist with over 12+ years of experience in a management/leadership role, improving service department’s processes and labor recovery while enhancing customer experience/relationships. A proven track record of using my personal, communication and organization skills to lead and enhance/develop processes, resolve disputes, performance manage service teams. Team player with exceptional people skills, high quality of work and highly self-motivated. Strong negotiating skills, business sense and able to work independently and remotely. Excellent coaching and motivation skills, strong technical/mechanical knowledge/skills. Extensive knowledge with Industrial both on and off Hwy, Oil and Gas, Ag, Mining, Power Generation, Marine, and Rail.
Experience
July 2008- February 2020
Cummins Inc. / Regional Leader (Western Canada Region)
Developed new business daily and maintained existing key stakeholder/customer relationships.
Collect private financial information from both individual clients and corporate accounts while maintaining strict privacy protocol
Processing and tracking of warranty documentation and claims for both individual clients and large corporate accounts, and large and small dealers, as well as internal claims.
Performed Region audits of claims, processes, service performance
Regional analysis and development of process improvements to improve profitably/recovery/efficiencies, and implementation of said processes.
Provide support to OEM (Original Equipment Manufacturer), DOEM dealers, dealers, and fleets both local and across western Canada (Ag/Industrial, Oil & Gas, Automotive, Mining,, Marine, Power generation
Ability to travel, both within Canada and United States, Global
Processing of all claim types (internal, External Engine trade outs, J-18, SSA, Espar, Wabasto, owned and un-owned and all forms of factory directed claim submissions, and ATC claims/Policy)
Daily interaction and handling of repairs being performed by technician’s in-shop/field service.
Monitor/Support 14 Cummins branches across the western region and countless Cummins dealers in support of warranty related processes/ repair directions Across Canada and the US.
Daily interaction with service customers, processing of service documents and collection of payments for services performed.
Ongoing service and warranty, safety related training
Assisted in the development and facilitating of current CMI initiatives (DSLT/SLT program, North American Dealer certification program)
Facilitate training of staff across the western region in the following areas, BMS, QSOL, Rapidserve, IMS, DSLT/SLT,Cummins warranty, Warranty certification, and PGBU warranty, Espar,Wabasto and Yamaha warranty
Ongoing Branch support both on location and via Skype conference calls and inter-web training
Provide ongoing support/training to Distributor, Dealer, OEM, DOEM (administrative, repair direction, and more)
Provided onsite hands on training to staff/dealers in all areas of warranty, BMS, IMS, QSOL, Rapidserve for both EBU and PGBU.
May 2016- Current
Deputy Fire Chief RM of Ste. Anne (Richer Fire Rescue)
Vehicle Extrication certified – OFC
Fire Fighter L1 - OFC
Interagency communications ICS 100/NFPA
Hazmat operations
Hazmat awareness – Global Hazmat Inc. cert - 2011
Standard first aid / CPR Level C with HCP/AED - 2017
St. Johns Ambulance standard first aid / CPR
First Aider 2/CPR C, certified
WHIMIS certified, Ongoing safety related training in accordance to corporate safety protocols
Asset Management/maintenance/equipment procurement
Yearly budgets
Ongoing self/member training
Community/RM Fire/Rescue protection, Safety, Emergency counter measures development
SOG development
Nov 2003 – 2007
Terry Ortynsky Nissan Sales/Leasing Business Manager
Developed new business daily and maintained existing client base.
Collect private financial information from both individual clients and corporate accounts while maintaining strict privacy protocol.
Maintaining strong working relationship with financial institutions
The closing and processing of all financial documents related to the funding of automobile sales and the calculation of sales persons commissions.
Maintenance of all vehicle funding, as well as keeping strong open communication between all departments in the dealership.
Skills
Negotiation • Research • Problem Solving • Conflict Resolution • Communication • People Management • Coaching/Mentoring • Analytical • Microsoft Office (excel, power point, oracle, word etc.) • Asset Management • Facilitator/Trainer • Excellent Mechanical/Technical skills • Budgets• English (Fluent)
Education
River East Collegiate - Academic diploma
Manitoba Emergency Services College – Certificates
References – Available upon request
Contact this candidate