RESUME

NAME : NISCHAY TAK

ADDRESS : B-*** NITYANAND

NAGAR ROAD NO. 10

GANDHI PATH QUEENS

ROAD VAISHALI NAGAR

JAIPUR-302021

E-MAIL ID : adgocg@r.postjobfree.com

MOBILE NO. : 823-***-****

CAREER OBJECTIVE:

To join a renowned Institution to enhance my skills and knowledge and to work for the growth of the Institution.

PROFESSIONAL QUALIFICATIONS:

Completed diploma in HTCS (Hospitality, Travel and Customer Service) from Frankfinn Institute Of Air Hostess Training.

EDUCATIONAL QUALIFICATIONS:

B.com - 2019

12th – 2016

10th – 2014

KEY SKILLS:

Communication (Written and Verbal)

MS Excel & Word

Active listener

Optimistic

Time punctual & Time management

Customer Service

Teamwork

WORK EXPERIENCE:

Teleperformance: 10th May, 2018 – 29th February, 2020. Teleperformance is an omnichannel company headquartered in France. The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 300,000 employees across 400 contact centers in 80 countries and serves over 170 markets. Campaign – Cricket Wireless: 10th May, 2018 – 30th September, 2019. Cricket Wireless LLC, simply known as Cricket Wireless or Cricket, is a wholly owned subsidiary of AT&T Inc., that provides wireless services to 10 million subscribers in the United States. Cricket Wireless was founded in March 1999 by Leap Wireless International. AT&T acquired Leap Wireless International in March 2014 which merged Cricket Wireless with Aio Wireless. Before AT&T's acquisition, the company had 4.5 million subscribers. Job Roles & Responsibilities:

1. Handle incoming chats and troubleshooting customer queries. 2. Acknowledging and resolving customer issues.

3. Providing customer additional information & explanation about the services. 4. Discusses products offered and ensures customer satisfaction. 5. Tactfully handling confrontational or stressful interactions with the customers. 6. Keeping records of customer interactions, transactions, comments and complaints. 7. Handling team in absence of Team Leader.

8. Communicating and coordinating with colleagues as necessary. 9. Helping new-comers to learn the process (SOP).

Talent Acquisition Executive (HR): 01st October, 2019 – 29th February, 2020. Job Roles & Responsibilities:

1. Consult with employers/clients to identify needs and preferred qualifications. 2. Interview applicants about their experience, education and skills. 3. Contact references and perform background checks. 4. Inform applicants about job details such as benefits and conditions. 5. Hire qualified candidates for final round.

6. Informing candidate if they were selected or rejected. 7. Maintaining database of potential, prospective and rejected candidates. PERSONAL DETAILS:

D.O.B : 23/10/1998

MARITAL STATUS : SINGLE

NATIONALITY : INDIAN

FATHER’S NAME : SANJAY SINGH

MOTHER’S NAME : ALKA TAK

PASSPORT NUMBER: Z3751376