Employee Relations Manager
Resume:
Theresa
Kite, CPP
Columbia, Mo. 65202
************@*****.***
Payroll/HR Professional offering certified expertise gained through 25 years of employment at a Human Capital Mgt Service Bureau. Motivated leader with a history of building and managing the Payroll Operations department. Proficient at identifying Wage & Hour infractions and integrating strong solutions to correct the problem and move forward legally. Strong relationship builder that works well with owners and operations teams. Achieved and maintained the Certified Payroll Professional Certification since 2006. Skilled in developing and improving policies and procedures in a fast paced and extremely busy payroll setting.
Skills
Evolution Payroll software
Swipe Clock timekeeping software
Hub Spot customer relations software
Human Resource regulations
ACH processing
NSF collections
Pension plan & Section 125 Café plans
Hiring & terminations
Tracking leave
HR information systems
Policies implementation
Presentation preparation
Vendor relations
Data evaluation
Conflict resolution
Attention to detail
Effective time management
Complex problem solving
Multitasking
Regulatory compliance
Calculating deductions
Resolve payroll problems
Customer relations
Organizational strengths
Team Collaboration
Implementing tracking systems
Staff training and development
Benefits administration
Employee relations
Experience
OCTOBER 2019 – TO CURRENT
Payroll Systems Analyst / Columbia EDP Center, Inc.
Prepared reports by compiling summaries of errors compared to payrolls processed.
Suggest options to reduce errors
Prepare reports showing number of new clients compared to terminated clients.
Give opinions on ways to bring in new clients and possible reasons for clients leaving.
Research client industry, number of employees and revenue possibilities.
Work in CRM software to document issues, errors and returns.
Risk management and payroll law compliance.
Insure proper setup and taxation of earnings and deductions codes.
JUNE 2012 – TO OCTOBER 2019
Payroll Operations Manager / Columbia EDP Center, Inc.
Managed payroll operations for a Payroll Service Bureau
Managed the processing of payroll for 900 clients in 43 states producing around 30,000 W-2s and 1099s.
Managed a staff of 6-11 employees.
Process and send daily ACH transactions for all clients.
Processed payroll Weekly, Bi-Weekly, Semi-Monthly, Monthly and Quarterly.
Answered HR and Payroll inquiries.
Member of team that developed handbook for our company.
Suggested changes and notified clients of labor law infractions.
Oversaw the setup and maintenance of child supports and garnishment orders.
Responded to requests for information as company expert on payroll regulations.
Calculated overtime, vacation, sick hours and other categories of time.
Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
Setup and maintained Worker’s Compensation premium payments.
Generated relevant paperwork and payroll reports.
Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
Worked closely with payroll staff to pay out bonuses, severances, service awards and special payments.
Protected payroll operations and maintained employee confidence by keeping information private.
Organized payroll information by entering, deleting, calculating and collecting information.
Developed a scanning and filing system for client paperwork.
Interviewed, hired and terminated staff as needed.
Oversaw processing and packaging of payrolls.
Trained clients and staff on payroll software.
Worked booth at trade shows.
Helped organize seminars for client education.
Held department meetings for improvement, morale and structure.
Write documentation and standard operating procedures.
FEBRUARY 1995- TO JUNE 2012
Receptionist-Data Entry / Columbia EDP Center, Inc.
Office Information Systems Certificate
Northwest Missouri State University-Maryville, Mo.
Certified Payroll Professional
American Payroll Association
Activities
I am currently studying to take the Professional of Human Resources exam.
I love to camp with my family and go to antique markets.
I also enjoy spending time with my three shih tzus and two yorkies.
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