Manager Assistant
Resume:
CURRICULUM VITAE OF
NERENE GOVENDER
I am a self -motivated, well organized, industrious, customer focused, results and target driven individual. I perform well under pressure and accept challenges and responsibilities. I am always willing to learn new skills and improve obtained ones. I have 16 years working experience. I am competent, a team player, I have a happy and approachable disposition; I am an honest, trustworthy and sociable person. I am matriculated, computer literate, and have sales experience (both externally and internally). I am a fast learner and can work unsupervised and have excellent communication skills. I would relish the challenge of working for such a high-profile company and admire your commitment to customer service. I can assure you that my experience, track record & knowledge gained to date in the insurance industry, makes me a strong candidate for this advertised position. I am confident that I will prove to be an asset to your company if given a chance.
COURSE 1 : RPL [LEARNERSHIP PROGRAMME]
INVUYA COLLEGE [IN HOUSE CIG]2006
COURSE 2 : SANLAM LIFE & SPOTLIGHT
TRAINING 2008
COURSE 3 : DYNA
CORE FIRST LINE MANAGING 2015
SKILLS PROGRAMME
OBTAINED 51 CREDITS IN GENERIC
MANAGEMENT – NQF LEVEL 4
COURSE 4 : FELIX RISK TRAINING 2018
NATIONAL CERTIFICATE GENERIC MANAGEMENT
NQF LEVEL 5
NQF LEVEL 4 CREDITS : 144
NQF LEVEL 5 credits : 120 - Higher Certificate
CERTIFICATE : DRIZIT ENVIRONMENTAL 2019
SPILL RESPONSE
CERTIFICATE : DRAGER 2019
CERTIFICATE FOR ALCOHOL TESTING
COURSE 5 : ROAD TRANSPORT MANAGEMENT SYSTEM (RTMS) SANS 1395:2019
COMPUTER LITERACY SKILLS AND CAPABILITIES
Word Good Communication. – Written and oral Excel Ability to Work Under Pressure. Microsoft Outlook Excellent Decision Making.
Internet Time Management.
SAP Self-motivated
Accpac Take Leadership.
Grindrod Claims Portal Adaptability
Spotlight Flexibility - Willing to change
Astute Integrity – Honest, Ethical teamwork
Genesis Professionalism
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Liberty Life Quote System Interpersonal Skills – Patient and understanding Sanlam Quote System Reliable and Self-Disciplined
Old Mutual Quote System Allan
Grey Online
Nissan E-News System
BMW Online System
Positive attitude
ACHIEVEMENTS
During the passing of my mother, I managed to achieve my NQF Level 5. INVOLVEMENTS AND ACTIVITIES
Cooking
Mum to a 12-year-old.
PREVIOUS WORK EXPERIENCE
YEAR : 19 August 2004 to 30 March 2006
NAME OF COMPANY
: General Insurance Brokers
POSITION : Domestic Claims, Domestic Underwriting, Third Party Recoveries, Broker Assistant, New Quotes
DUTIES
● Amendments on Policies
● Registration of New Claims
● Process Renewals
● New Quotations
● Client liaison and assisting with queries telephonically YEAR : 04 April 2006 to 20 March 2008
NAME OF COMPANY : Compendium Insurance Group
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POSITION : Domestic Claims, Domestic Underwriting, Third Party Recoveries, Broker Assistant, Arranging Car Hire, Sales Accommodate telephonic queries from clients
DUTIES
● Fill in claim forms for clients/assist clients in person & formulate claim
● Pull out mail and dairy daily
● Register new claims on Genasys system
● Check for relevant cover details i.e.: Is policy in force, check premium status, is sum insured adequate & correct risk details
● Request for substantiating or outstanding documentation i.e. items being claimed for from the insured
● Check if claim is legitimate, if there is cover for losses of this nature & were policy requirements are met
● On Hollard select broker scheme: appoint loss adjuster for householders, house owners, all risks & motor assessor on motor assessments + investigator on motor theft claims
● Report claim to relevant insurance companies: scan, fax & email claim docs
● Send update letter to insured, position of claim/acknowledgment
● Diaries claim on Genasys accordingly. for claim number & insurers response on settlement
● Advise claims manager if claims estimate is over r100 000,00
● refer & discuss all repudiations with claims manager
● Follow up on outstanding docs, reports with assessors
● Phone insurers for settlement/cheque/e.f.t confirmation promptly
● Authorize repairs or replacements with service providers where applicable.
● Negotiate replacements items with insured & service
● provider, with a minimum of fuss & delay
● Follow up with recovery matters with insurers, on a monthly basis & c.c update to insured
● Finalize claim on genasys system, advise underwriters to amend, delete item or reinstate ncb/cfg
● Open & process claim settlements for our Hollard select brokers scheme, including recovery matters. request for cheque, deposit same & send closing letter to the insured/client & internal underwriting dept.
● Request for cheque, deposit same & send closing letter to the insured/client & internal underwriting dept.
● accommodate telephone queries
● Work with renewal list on a monthly basis
● Outlook dairy used to follow up on outstanding queries
● New quotations done, once quote was accepted, file handed to broker
● Issuing of new policies
● Arranging car hire when a theft or write off claim occurred
● Debt collection, telephone calls made to clients when premiums are unpaid
● General admin, office duties
● Underwriting support to senior director/broker
● Retention of existing client base – liaising extensively with clients
● New Quotations
● New business, summaries
● Action, discussing implementation of rates and renewals with all major insurers
● Administration of policies on a daily basis, endorsements etc.
● Additions/deletions/cancellations of risk items and market exercises, summaries
● Broker Assistant
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YEAR : 01 August 2008 to 19 January 2010
NAME OF COMPANY : M Dodd’s & Associates
POSITION : Domestic Claims, Domestic Underwriting, Commercial Underwriting, Life Underwriting, PA, Medical AID (new Apps), Sale Domestic.
YEAR : 06 April 2010 to 20 March 2014
NAME OF COMPANY : Mosswick Investments
POSITION : Long Term Insurance Clerk, PA to Financial Advisor, Short Term Claims/Underwriting, Estate Late Claims Companies: Sanlam, Liberty, Old Mutual, Allan Gray, Coronation, Acsis, Stanlib Collective Investments, PPS Assurance and Investments.
DUTIES
● Receptionist, general office duties
● Broker note given to clients to be signed for authority to obtain information from Astute,
● Obtain policy information from Astute to update existing policy schedule or to do new policy schedule
● Updating policy schedule for yearly reviews on a monthly basis
● New business life quotations and analysis of information from quotations
● Printing of quotations, medicals forms, and putting together the application form with disclosure documents and advice record
● Completing deposit slips for new investments and payments towards existing money market investments
● Banking
● Escorting clients to the bank when necessary
● Completing application forms
● Recording and submitting of new applications Death, Disability, Investments, Pension, Preservations.
● Follow-up of medicals for new business
● Obtaining confirmation of issuing of new business and adding on to policy schedule
● Follow-up of policy documents, checking them when received and forwarding to client.
● Liaising with consultants
● Obtaining existing business quotations and letters for policy changes, e.g. to add or remove benefits
● Obtaining information for short term quotation and submit to the relevant company. Informing client of quotation information. Submitting short term applications and follow up of confirmation of new business
● Short term claims, queries, follow up of renewals and completing deposit slips for payment towards renewals Page 5
● Obtaining medical / hospital plan quotes
● Filing, photocopying, faxing, emailing, opening new files
● Client queries: surrenders, repurchases, loan requests, reinstatements
● Death / disability claims, PPS sick claims
● Follow-up on arrear premiums
● Capture and process of policy changes: cessions, beneficiaries, addresses, debit orders – Spotlight Schedule
● Submitting maturities. Follow-up once paid out. Contacting client for re-investments
● Submitting FICA documents
● Shares queries: obtaining share certificates with necessary requirements and posting for dematerialization
● Finalizing and downloading applications.
● Making appointments with clients for both Life and short term insurance YEAR : 24 March 2014 to 31 July 2020
NAME OF COMPANY : Grindrod Integrated Logistics
POSITION : Claims officer, Third Party Recoveries, SHERQ Administrator REASON FOR LEAVING : Retrenchment
DUTIES
● Load Dealer claim on the Claims System Portal (CSP)
● Allocation of Claim to the correct Depot and Inspector
● Outcome may be Rejection or Acceptance of Claim
● Access daily the Nissan E-News Portal to approve claims loaded by Nissan dealers electronically.
● Upon approval NSA generates an Invoice to GLA
● Track ageing claims by running a report on CSP to ensure that claim are closed on
● time.
● Obtain all supporting documents from Depots (eg) Initial Transfer of Risk Vehicle Inspection Check Sheets, Original Consignment Notes, Safe Loading Pass, Final Exit Inspection Check Sheet, Driver Statements, Investigation Reports, Corrective Action Reports, Damage Prevention Plan, Quotations.
● Ensure that the Branch/Depot Data is complete and accurate.
● Ensure that the Inspector/Claims Assessor Data is complete and accurate.
● Assess and investigate the claim adhering to the GLA Claim standards
● Good understanding of Dealers and their behaviors
● Good understanding of value of a damage type
● Good understanding of how the damage could be caused
● Good understanding of what can be replaced vs repaired
● Good negotiating skills to reduce the cost of repairs. Page 6
● Complete the Repudiation Letter for claims where GLA is not liable.
● Create Purchase in the event GLA damaged client vehicle
● Update Claims System Portal for rejections and acceptance
● Liaison with the Original Equipment Manufacturers, Dealers, Service Providers,Insurance Company and Business Units. Assist Dealers through the claims process ensuring that dealers receive the best possible customer service in line with the SLA
● Receives notification of a damaged or stolen vehicle. Coordinates information from other
● regions to ensure we have all the facts/incidents recorded timeously
● Request for a Rejection Letter from OEM in the event of a loss or when vehicle is damaged and cannot be repaired to New..
● Load/capture the incident on the CSP
● Request for all relevant documentation pertaining to the incident
● Submit MARSH claims form, Driver Statement, Incident report, quotation…,
● Request Pro Forma invoice from OEM and create the Purchase Order
● Communicate with Insurer to have claim registered and followed up upon
● Direct all 3rd party enquiries to MARSH
● Create a file for each DIT / GIT where all the documentation is maintained and status updated accordingly.
● Arrange the settlement by processing the Tax Invoice and Purchase Order with the Corrective Action/Prevention Plan
● Liaise with the Security Manager on recovery of any stolen/missing vehicle,
● Receives notification from TPT
● Open up Claims file per incident
● Submit relevant documentation to MARSH
● Prepare Purchase Order and follow up on payment to DCT
● Finalize claim on CSP
● Insert the Purchase Order No
● Request for original Tax Invoice from Dealer or repairer, scrutinizing the charges
● Forward documents to Depots for approval
● SHERQ Manager approves the PO and the Invoices
● Submit all approved batches (a file containing all documents) to CEO for final approval to enable payment
● Submit batches to creditors for payment
● Handle all WCA Claims
● Track and verify all Non-Conformances
● Monitor all Checklists and Registers
● Arrange inductions
● Assist in Induction training of all staff (Toolbox/Tours/Policies/Procedures) ● Handle all Safety Wear requirements for all 5 depots Nationally
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REFERENCES
NAME : Prem Govender
DESIGNATION : Director/Financial Planner
COMPANY : Mosswick Investments
TELEPHONE NO : 032-*******
NAME : Nalini Chetty (Ex supervisor General Insurance Brokers) DESIGNATION : Claims Manager
COMPANY : HW Brokers
TELEPHONE NO : 084-***-****
NAME : Anand Brambha
DESIGNATION : National Risk Manager
COMPANY : Grindrod Integrated Logistics
TELEPHONE NO
:
CERTIFICATES AVAILABLE ON REQUEST
FOR ANY Further INFORMATION, PLEASE DO NOT HESITATE TO CONTACT ME AT THE ABOVE CONTACT DETAILS. Page 8
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