Employee Relations Social Media
Resume:
JAMES WILSON
Waterford, NY *****
**********@*****.***
***********.******@**.***
SUMMARY
I am a 9-year US government employee with over 7 years of experience in supervising and managing various programs from multiple practices thought and entire career. Currently I am studying to become an Information System Manager with a concentration in Cyber Security. My expected completion date is 05-15-2023. While sustaining myself as a Housekeeping Supervisor, I am actively engaged in the cyber security profession and practicing the trade at every opportunity. To that end, I am involved with various programs which have provided me with the necessary exposure causing me to begin seeking a permanent position as an Information Security Specialist or Information Technology Specialist. As a Housekeeper Supervisor, I introduce industry best practices and changing internal processes to bring efficiencies and capacity to the overall housekeeping division.
EXPERIENCE RELATED TO INFORMATION TECHNOLOGY AND CYBER SECURITY
End User Computer installation:
Have successfully deployed computer to end users at a personal level and in various working applications.
I have been responsible for ensure software applications are properly installed and operate as designed
Ensure the cyber security and cyber posture of our working environment met or exceeded standards.
I have troubleshot and successfully diagnose computer issues to appropriately find a permanent solution.
Understands and implements knowledge base approach to computer customer service applications to ensure workstations and corresponding peripherals are operating at maximum capacity.
TRAINING
Currently enrolled in Learnkey earning certifications for Cybersecurity Analyst to include the following courses:
IC3 Spark (in progress) (10/21/2020)
IC3 GS5 (in progress) (2/10/2021)
MTA Operating Systems Fundamentals (98-349) (in progress) (3/10/2021)
MTA Networking Fundamentals (98-366) (in progress) (3/31/2021)
MTA Security Fundamentals (98-367) (in progress) (4/23/2021)
CompTIA A+ (220-1001 & 220-1002) (in progress) (7/20/2021)
CompTIA Network+ (N10-007) (in progress) (10/14/2021)
CompTIA Security+ (SY0-501) (in progress) (1/22/2022)
EC-Council Ethical Hacking Core Skills) (in progress) (7/10/2023)
EC-Council Certified Ethical Hacker (CEH) (in progress) (12/31/2023)
Life, Accident & Health Insurance Annuity Licenses 2015
Flooring, Heating, Preventative Maintenance, Tool Security Systems, Time Management, and Safety workshops - Grainger Conference, Orlando, FL 2014
Getting to Know Your HVAC System - Siemen’s via Berkshire Farms 2013
OSHA Training in Lockout Tagout, Fire Safety, and Personal Security for Schools - Needham Risk Management Conference 2012 & 2013
Locksmith Entry Level Training- The Lockshop Pittsfield, MA 2012
ADDITIONAL SKILLS
Computer Hardware Knowledge (self-taught by building gaming computers)
Computer Software Knowledge (self-taught by adding and updating to multiple work computers and home computers)
Internet Applications (self-taught by troubleshooting for employees on different networks and websites)
Networks (Self-taught by joining multiple computers to a network and adding printers to the network allowing computers on the network connect to any given printer)
Cloud Management (Self-taught by managing my own iCloud, google drive drop box, and others)
Data Synchronization (Self-taught by syncing my own data from one phone to another and from a phone to a computer)
Social Media Experience (Self-taught by using LinkedIn, Facebook, Myspace, Indeed, Instagram, Pinterest, Snapchat)
Technical Support (Taught by IT at Berkshire Farm Center to be able to troubleshoot for staff when IT was not available)
Maintaining routers, and PCs (Taught by IT at Berkshire Farm Center to be able to troubleshoot if an issue occurred afterhours or when routers or PCs needed to be setup or replaced with in the facility)
PROFESSIONAL EXPERIENCE
Housekeeping Supervisor
29/2020 – Present
Hours per week:40
Albany Stratton VAMC
Supervisor Joseph Trusso 518-***-****
Duties, Accomplishments and Related Skills:
I am responsible for planning, coordinating and supervising environmental care activities consisting of environmental sanitation, bed cleaning program, and training of employees in the work performed in the hospital and for the proper functioning of each floor.
As the supervisor in the hospital, I develop work schedules, determine manpower and material requirements, establish priorities and deadlines, determine the number and types of employees needed for each assigned area, assess training needs, and develop training plans to meet those needs. I also implement corrective actions to resolve work problems.
I am responsible for instructing employees in work operations and conduct inspections of work while in progress and completed.
I assist in planned leave/ excused leave, initiate and formulate report of contact, I counsel employees on job performance, and initiate recommendations for promotion or reassignment.
I make oral and written reports regarding progress of work assignments, projects and sanitation
inspections.
I assist staff with IT related issues that involve troubleshooting: passwords, logins, navigating different websites, assisting when hardware is not properly working.
Police Dispatcher
2/2018 – 5/2019
Hours per week:40
Albany Stratton VAMC
Supervisor Lila Otis 518-***-****
Duties, Accomplishments and Related Skills:
Duties included using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress. Investigates, inspects, reviews and prepares reports and replies to correspondence.
Daily operations consist of issuing and creating ids of contracting CWT and Volunteers.
Granted access to multiple areas of the facility through card access. Used CCTV to view all areas of the facility monitoring activity and dispatched officers to locations as needed
Purchasing Agent
10/2016 – 2/2018
Hours per week:40
Albany Stratton VAMC
Supervisor Jennifer Bourque 518-***-****
Duties, Accomplishments and Related Skills:
Prepared submissions to VA Central Office and VISN to obtain approval and/or funding in support of VISN and/or national level expendable supply contracts.
Acted as a central point of contact for the coordination of material support and the resolution of logistics problems across organizational lines.
Prepared and processed procurement documents necessary to complete credit card purchases;
Used automated financial systems to bill customers and to pay vendors for small purchases;
Interpreted procurement regulation as it affects the Government Purchase Card (GPC);
Administered credit card purchases that require extensive monitoring and oversight in order to meet requirements. –
Interpreted VA rules and regulations relating to determining legal entitlement to benefits relating to hospital admission; nursing home, dental, domiciliary, Non-VA Care, and outpatient care; dental treatment; prosthetic appliances patient transfer; and beneficiary travel.
Analyzed data to include demand history, program requirements, VA HCS operations, procurement lead-time, current stock levels and other factors which impact procurement decisions.
Ordered items in Work Order System.
Observed, evaluated, and coordinated administrative activities with IT, Engineering, Laboratory, Radiology, Nursing and Environmental Management personnel, among others. Overseen the determination of applicants' eligibility; obtained income and insurance information for appropriate nonservice connected applicants
Assisted with network administration tasks
Determined extent of release of medical or social data from patient's records.
Performed administrative duties in support of a medical or business office; using and understanding medical terminology; scheduling appointments; answering and directing phone calls and visitors; using a computer and software to perform administrative duties (i.e. email, word processing, spreadsheets, etc.); and maintaining employee time and attendance records.
Vending Program Coordinator & Field Service Technician
7/2014 – 2/2015
Hours per week:40
Berkshire Farm Center
Supervisor Joseph Lawerence 518-***-****
Duties, Accomplishments and Related Skills:
Provided and ensured regular electrical and mechanical service and repair on all machines, some with refrigeration units, ATMs and credit card swipes.
Conducted wall-to-wall and periodic inventories on own initiative to identify potential shrinkage issues or other supply chain discrepancies.
Utilized automated inventory management system, such as General Inventory Package (GIP) or other equivalent system, to maintain current inventory data.
Taught youth vending work functions such as tracking inventory and cash management.
Used computer technology and programs to setup and install software and hardware in new vending machines
Updated software in the vending machines such as credit card technology for credit card readers.
Maintenance Director
8/2010 – 7/2014
Hours per week:40
Albany Stratton VAMC
Supervisor Bruce Potter 518-***-****
Duties, Accomplishments and Related Skills:
Installed and maintaining computer systems
Set up computer workstations
Checked hardware for functionality
Installed and configured software and its functions
Implemented and administered employee policies
Provided high-quality advice and service to management on daily employee relations and performance management issues
Supported the day-to-day operations of our computer network
Identified ways to improve policies and procedures
Equipment Assembly, Installation, Repair of multiple machines from work vehicles to desktops
Interpreted Instructions, Specifications includes blueprint reading map reading computer programs
Installed new software and hardware components.
Regularly evaluated our IT systems to ensure they meet the necessary demands
Assisted IT in cable runs for different cameras, routers, servers, and network hardware.
Assisted IT in updating software in multiple computers, laptops, desktops, tablets, and other technology-based equipment that uses screens.
Setup and programed multiple projecting screens through-out the facility, to include daisy chaining multiple projectors to a single laptop source for a full 360 view
Lead Officer- Berkshire Medical Center
5/2007 – 8/2010
Hours per week:40
Berkshire Medical Center
Supervisor Kevin Jester 413-***-****
Duties, Accomplishments and Related Skills:
Conducted tests of installed Intrusion Detection Systems, Physical Access Control Systems, Panic Alarms, and Security Surveillance Television Systems; Analyzing floor plans, schematics, and other drawings as a basis for planning necessary protective measures.
Worked with other officers on CCTV surveillance operations, teaching how to properly use the hardware and updating the software as needed.
Assisted FMS on camera installs and locations needed
MILITARY EXPERIENCE
Military Police Officer
3/2000 – 5/2005
Hours per week:40
554th Military Police Company
Duties, Accomplishments and Related Skills:
Law Enforcement Operations. Pursuing, apprehending, and arresting persons for violation of criminal law;
Conducted foot and vehicle patrol; maintaining control of a scene or incident; taking statements from witnesses, interviewing, interrogating suspects, and preparing reports of criminal offenses, violations, incidents, and citations issued; and presenting testimony in court.
Assisted in conducting physical security inspections, surveys, and studies; conducting tests of installed Intrusion Detection Systems, Physical Access Control Systems, Panic Alarms, and Security Surveillance Television Systems; Analyzing floor plans, schematics, and other drawings as a basis for planning necessary protective measures
Assisted officers with computer programs and troubleshooting for police report writing
EDUCATION
A.A., Criminal Justice and Corrections, Cowley County Community College, Arkansas City, KS 2000
A.A., Business Administration and Management, Cowley County Community College, Arkansas City, KS 1998
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