Social Media Customer Care

THE CURRICULUM VITAE

APPLIED FOR POSITION OF CALL CENTRE AGENT

Personal information

First name : MASERUKA

Last name : STEPHEN MUSISI

Marital status : SINGLE

Gender : MALE

Nationality : UGANDAN

Passport No : B1351250

Visa status : EMPLOYMENT VISA

D.O. B : 12/07/1994

Phone : +971*********

Email : *****************@*****.***

Language spoken : ENGLISH

Location : ABU DHABI

Career objective

Dependable and vigilant professional with excellent of customer care services, security intelligence relations and marketing procedures searching for a challenging type of work to make full use of my skills.

Working Experience

Served as a call Centre agent at Tick Hotel Kampala Uganda from 2015-2017.

Worked as a presenter and viewers digest inquiry staff at salt TV Uganda from 2017-2018, but now working with Imdaad company as housekeeping supervisor. Education background.

Diploma in mass communication and journalism

Security guard training course

High school certificate.

Roles and Responsibilities.

Manage inbound and outbound calls and all social media platforms.

Ensure that highest level of customer service is provided to every client

Follow communication scripts based on project assigned to.

Direct all customer queries, complaints, and suggestions to correct concerned department.

Building engagement and suitable relationships with customers

Work with team and reach targets.

Maintain up to date knowledge about the company

Frequently attend educational seminars to improve knowledge and performance level

Keep records of all conversations in a comprehensible way. Skills.

Good listening capacity

Ability to manage large number of inbound and outbound calls.

Ready to work under pressure and shifts

Computer skills Microsoft word with a good typing speed and high level of accuracy

Ability to effectively handle all kinds of clients

Am a good sales person with a high degree of persuasive language.

Vigilant and keen observer.

Adverts composer

Adverts actor

Ability to ensure excellent customer service skills.

Ability to carry out instructions effectively.

Strong bargaining language

Ref: all are attested and will be provided upon request. Maseruka stephen musisi

Contact this candidate