Sukhada Sanat Rane

Mobile no: +971-**-***-****

Email: adgnsb@r.postjobfree.com

Excellent Professional Offering a Successful Career spanning 14 Years, seeking to steer operations at Senior Level, in the Service Industry

Seeking a career with a progressive organization where I can utilize my potentials, skills, knowledge and experience in a challenging environment that allows for advancement and profitable growth of the organization and thereby enhance my professional and inter-personal skills. Professional Summary

A result-oriented professional with proven success of over 14 years in Operations Management and Process Management in the Service Industry.

Proficient at managing & leading teams for running successful operations & resolving distributor complaints through developing procedures and service standards for business excellence.

A professional with a active attitude, with business developments techniques for utilizing in the training of executives and new trainees

Excellent interpersonal, communication and organizational skills. Career History

Commercial Admin Support / Executive Support & Office Management -- September 2015 till May 2020

OSN, Dubai

Responsible for validating and processing the commercial contracts, administration, operations, and compliance for all corporate deals provided by Commercial Sales team in all region

Communicating with other department Operations, sales, billing & collection, legal, public relation officer to support business operations

Assisting Senior management with his day to day activity by helping manage the calendar, act as a resource for research, scheduling travel arrangements, liaising with clients

Networking with the suppliers for marketing quotes & raising them in Fraxion for finance approval to generate purchase order

Organizing team events,support meeting room set-ups & forums for business partners/Dealers

Responsible for administrative & secretarial support for the team

Help on preparation of all letter correspondence as per company standards

Assisting in creation of monthly report, communication procedures

Maintain & ensure the availability of the office supplies for the team Customer Admin Support, September 2013 till September 2015 OSN, Dubai

Develop relationships with current distributor

Provide manager with reports on status of program activity, closings, follow-up, and adherence to goals

Entering sales leads and customer details into the databases – Mailing List and Enquiry database

Answering distributor and sales enquiries via telephone or email & Regular telephone contact with the Distributors

Accounts Executive, December 2011 till August 2013 Pehla Media Entertainment, Dubai

Providing support and assistance to all retailers of Pehla, & First net, across Middle East

Coordinating with internal departments like Logistics and Finance to ensure that the distributors receive their hardware, media supporting material as well as their monthly invoicing and billing.

Act as a mediator between the distributors and the organization, ensuring smooth Business Development between the two

Team Leader: May 2011 to December 2011

Handled preparation and briefings on daily basis to team members on new business rules, events and promotion as an acting team leader.

Lead, mentored and trained a team of 12 personnel.

Involved in monitoring the call quality and giving floor feedback to new team members.

Organized and conducted product and sales training for new team members.

Executed the preparation of weekly agent’s performance reports. Customer Service Executive / Retention Agent/ Web Coordinator: May 2006 to April 2011

Proficiently handled inbound/ outbound calls for customer queries.

Expanded the customer base and generated sales by retaining and assisting.

Ensured adherence to the company policy compliance. Debt Collector: January 2005 to February 2006

Zenta Technologies Pvt Ltd, India

Worked on various inbound and outbound projects.

Worked on bad debts collections.

Projects handled: Telecomm

Sprint and Verizon Process

Academics

Bachelor of Commerce from University of Maharashtra, India, June 2005. Personal Details

Nationality : Indian

Marital Status : Single

Date of Birth : 01 March 1985

Visa Status : Employment Visa

UAE Driving License : Yes

Software and database : Microsoft Suite applications, Cognos, CMS (IBS & ICC)

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