Melodie Shepard

adgnrj@r.postjobfree.com

815-***-****

Work Experience

Professional Service Group/CIP Families First

Kenosha, WI

August 2017 - Present

Service Facilitator, Case Manager Social Services

Responsible for providing case management services to children with severe emotional disabilities (SED) and their families who are at risk of psychiatric inpatient hospitalization or other out-of-home placements. Case management services will incorporate the wraparound model of service delivery in which supports in the home, school, community, and other areas of the child’s life will be encouraged to take a team approach to assist the child and the family in meeting their needs. Case management approach will include a strength-based and person-centered approach to service delivery.

Interview and evaluate clients and families to complete intake and assessment process (CANS and Functional Screen).

Complete intense, Medical Assistance (MA) compliant Strengths and Needs assessment of child and family.

Assess client situations, capabilities and needs to determine services required to meet treatment goals of the client and their family.

Develop, implement, evaluate and revise outcome oriented and strength based treatment plan (ISP) as changes occur.

Develop a family support team comprised of formal and informal supports.

Facilitate team meetings with service providers, family members, and family supports in which progress of goals and services are monitored.

Develop a crisis/safety plan for the client and family.

Exercise judgment to intervene as an advocate for clients in emergency and crisis situations.

Attend client/family court proceedings, IEP meetings, psychiatry appointments, or other appointments which may require family support or advocacy.

Incorporate knowledge and philosophy of Coordinated Services Team (CST) into daily work with clients.

Become certified to conduct initial and annual screens to determine eligibility for Comprehensive Community Services, Children’s Long Term Support Waiver, and Children’s Community Options Program funding benefits for all program clients.

Utilize all the available MA funding benefits such as Targeted Case Management, Children's Long Term Support Waiver, Comprehensive Community Services, and Children’s Community Options Program while complying with their specific regulations.

Utilize advanced knowledge of services and resources in the community and be willing to research new and unknown resources to assist the client and family in meeting their goals.

Work in collaboration with other providers, school personnel, mental health professionals, Division of Children and Family Services workers, and court officials.

Advocate for and teach advocacy skills to client and family while attending team meetings, school/IEP meetings, Division of Children and Family Services staffing, and court hearings.

Formulate daily contacts into units entered various databases.

Meet all deadlines of documentation including entering progress notes, reviewing provider progress notes, assessments, individual service plans, safety plans, service authorizations, quarterly reports, annual re-certifications, and discharge summaries; this includes allowing time for Supervisor and Clinical Services Director to review these documents.

Administer surveys to families to collect data on family satisfaction.

Meet requirements of state reporting and outcomes reporting using Program Participation Survey (PPS) and the Families First Sharepoint Survey.

Participate in weekly program staffing and present assigned cases.

Receive clinical supervision and implement recommendations into treatment plan.

Report client behavior to courts and Kenosha County Department of Human Services and make appropriate recommendations.

Attend trainings to keep abreast of new information related to the mental health field.

Ability to operate a motor vehicle safely and obey all traffic laws. Must have reliable transportation daily, a valid driver’s license and automobile insurance.

Safely transport clients as needed.

First Aid/CPR Certified

Allendale Association, Inc – Lake Villa, Illinois

June 2016 to August 2017

Youth Care Worker/ Mental Health Specialist

Works actively within the unit at Benet Lake and Lake Villa implementing either individual and or group program activities to assigned residents. This is done through care, supervision, monitoring of the resident health, education, and welfare. These programs also include the ability to restrain residents that are acting out.

Directly supervise residents in performance of their daily chores, hygiene practices, and administering medications and following medical procedures for residents as directed by the Health Service Manager.

Works collegially with recreation staff, school staff, and others to ensure quality of care for unit/ cottage residents.

Participates in unit/cottage team meetings; attends appropriate staffing and other meetings related to the resident's needs.

Documents shift activities and maintains appropriate records including all data needed for Medicaid billing. Completes all appropriate forms and or paperwork and updates hard copies on computerized and or file records per Illinois DCFS requirements.

Works under the supervision of a licensed mental health professional and assess patients at the unit/ cottage through observations of behaviour and or interactions to develop treatment plans that will help these patients mental health status and or provide crisis intervention to those that are in danger to themselves and or others. First Aid/CPR Certified

Catalyst Exhibits - Pleasant Prairie, WI

February 2015 to May 2016

Commercial Seamstress/Trade Show Fabricator

Commercial Seamstress fabricates and sews large scale graphics on industrial sewing machines.

Adjust machine functions according to fabric type and project needs.

Observes machine operations to detect defects in stitching or machine malfunction and advise supervisor of possible issues.

Strictly follow all safety guidelines to ensure the safety of oneself and of co-workers.

Trade Show Fabricator builds and furnish custom exhibits using detailed fabrication drawings. Plan, layout, cut, and produce custom projects such as exhibits, displays, props, show cases and cabinets. Work with all types of shop materials, power tools, and wood machinery to produce orders. Read and understand drawing from blueprints and drawing and working with project teams to ensure scheduling and production requirements are completed on time.

Incredibly detailed oriented to ensure production of trade show exhibits are flawless.

High standard of integrity and professionalism always displayed.

Works directly with project managers and production supervisors

Uses state-of-the-art software to facilitate creations that give detailers more control over what moves through the office.

Provides insight into the engineering process during the concept development

Valued designer makes intuitive material suggestions and uses innovative building methods to complete projects.

Continually reviews and evaluates in-process work and ensure adherence to drawing specifications.

Retail, Customer service, Sales

Home Depot - Racine, WI

July 2012 to February 2015

Lead Generator is the in-store marketing representative for generating sales leads for Home Depot

Interior and Exterior Departments as well as attending home shows and store events.

Generates kitchen refacing, bath leads, as well as interior house and exterior house remodelling by approaching customers within the store and introducing them to what Home Depot could offer them. Arranges free in-home consultation and provides accurate product information to the customer. *Set-up and break down of store display that allow it and help maintain the selling centre with needed brochures and materials.

Attend home shows and store events and promotes the HDI business to attendees *Work with Home Depot store associates and management to maintain a positive working relationship.

Trains Home Depot store associates on how to develop leads within their specific departments.

Meet or exceeds established productivity goals

Specialty DIY Workshop leader for the DIH (Do-It-Herself) Clinics.

Retail merchandising pricing & inventory.

Excellent Customer Service skills.

Certified and licensed for the Order Picker equipment and electric ladder.

Kohl's Department Store/ Jewelry department - Kenosha, WI

October 2011 to July 2012

Promotes Sales by assisting customers and offering suggestions.

Able to communicate professionally in person and by phone.

Completes retail merchandising pricing & inventory

Provides prompt and courteous service to all customers.

Utilizes product knowledge to promote sales.

Responsible for ensuring store appears is always clean and presentable.

Enters register transactions accurately.

Stays informed of store policies, procedures, and promotions. Offers basic repair of jewelry and watches.

Pier One Imports – Jacksonville, Fl., Schaumburg, IL., and Kenosha, Wi.

November 1993 to March 2011.

Assistant Manager

Responsible for store opening and closing daily.

Managed retail store and supervised employees this also includes planning and preparing work schedules including tasks. Also interviewed, hiring, and training employees.

Assisted in unloading corporate merchandise delivery trucks not exceeding 50 lbs. as required.

Ordered merchandise and prepared requisition to replenish merchandise on hand.

Maintained close personal contact with CEO's and Home Office Personnel.

Responded to written and telephone request for out of stock merchandise and conducted inter store transfers. This included that all Microsoft Word, Excel, and PowerPoint programs were learned efficiently and effectively to perform job operations. Type 55 WPM.

Provided professional product knowledge to customers when special needs were presented.

Identified problems, diagnosed causes and determined corrective actions.

Interpreted company policies to workers and enforced safety regulations. Customer Service is number one.

Village Board Clerk

Capron, IL 1998 to 2001

Maintained Village records and produced reports for the Mayor and Board Members.

Answered official correspondence, recorded minutes of council meetings.

Presented and expedited solutions to village business, restructured and improved computer billing of utilities.

Prepared and processed more than 900 water bills each month.

Researched and recommended new billing systems that were accepted and administered successfully.

Expedited communication between upper level management and general personnel.

Used Microsoft Word, Excel, and PowerPoint in the accomplishment of my jobs along with filing and typing 55 WPM.

Maintained close personal contact with village employees and board members. Ensured customer service priorities were number one

Artist

Freelance/ currently

Jacksonville, Fl; Antioch, IL & Kenosha, WI

Costume Designer/Sculptural Artist/ Public Speaker, Presentation/ Street Performer, Living Statue, Busker/Mime/ Mimic & Voice Over

Designed and constructed clothing/costume for renowned Ventriloquist, Jeff Dunham’s character “Sweet Daddy Dee” for the DVD, “Arguing With Myself” April, 2006.

Filmed January 31, 2007 and appeared on HGTV’s show “That’s Clever” created selected artwork. Involved in Public Art Shows for Antioch, Illinois “Dogs on a Chain” and “Bears on a Chain” and taking first place on most artistic bear.

Painted scenic backgrounds, murals, and other sets for use in local stage productions, churches, and schools. This also included creating signs for local businesses, churches, and schools.

Multiple displays, props, and artwork for previous employer Racine, Home Depot.

Sculptural conceptual artist featured in art galleries: Lemon Street, Kenosha Wisconsin, AFAF Antioch Fine Arts Foundation Gallery Antioch, Illinois, Art Independent Gallery, Lake Geneva Wisconsin.

Education

BS in Psychology

Capella University - Minneapolis, MN 2012 to 2016

Interior Design

William Rainey Harper College - Palatine, IL 1993 to 1994

Medical

Florida Community College - Jacksonville, FL 1990 to 1993

Sandalwood High School - Jacksonville, FL 1985

References:

Michelle Cebula – 414-***-****

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