Cynthia Hendricks

***** ************ *****

Florissant, Missouri 63033

314-***-****

adgnq6@r.postjobfree.com

Objective

To obtain a career with a corporation that encourages my creativity and initiative, so I may utilize some or all of my various qualifications

Relevant Experience

Southwest Airlines

Lambert Air Field, Terminal 2 Saint Louis, Missouri 63145 2007 to 2020

Customer Service Agent

Providing professional, courteous and quality service to all customers. Duties include selling tickets, checking bags

and providing general flight information.

Corporate Express Promotional Marketing

1400 So. Price Road Olivette, MO. 63132 2005 to 2007

Client Services Catalog Representative

Answering incoming calls in a courteous and professional manner to meet the promotional product needs of the

Customers, performed by order entry and follow through. Also involves, checking status on orders, backorders

and shipping status.

Tag Me Designs II

175 Jamestown Mall Drive Florissant, MO. 63034 2004 to 2005

Owner-Operator

Self-owned costume jewelry business. Pictures and/or words engraved into metal to make necklace tags and bracelets. Windows XP and Roland 50 and 60 used in process.

Lowe’s

3180 N Highway 67 Florissant, MO 63033 2003 to 2004

Retail

Administrative Assistant/Department Supervisor

Reported directly to the store manager. Responsible for ordering supplies for the entire store operations; responsible for the daily operations of the customer service desk, the vault and front end. Entered the store employees’ weekly schedules into computerized scheduling system. Maintained the receipts for credit card usage of the management staff, trained, supervised and consulted cashiers on customer service skills and also job performance.

Home Depot

1603 S Hanley Road Brentwood, MO 63144 1998 to 2003

Retail

Front End Supervisor/Scheduler/District Trainer

Assisted cashiers with their daily task. Prepared and initiated monthly accuracy and product knowledge test.

Entered schedule information for all store employees, making certain each department had adequate coverage.

Trained all newly hired employees; throughout the region; on the proper usage of the cash registers and customer service.

APCOA, INC

Lambert International Airport Saint Louis, MO. 63145 1995 to 1998

Airport Parking Facility

Field, Control and Vault Supervisor

Supervised 50-65 employees daily, insuring their various job performances and/or assigned duties were to standard. Handled customer parking complaints and performed cashier closeouts at the end of their shifts. Had the responsibility for collecting and balancing all revenue from an eight hour period and prepared the monies for deposit.

Office Team Temporary/Today’s Temporary 1994 to 1995

Saint Louis, MO

Job Placement Agencies

Administrative/Clerical/Data Entry/Switchboard/Customer Service

Ladue Horton Watkins High School

1201 So. Warson Road Ladue, MO 63124 1991 to 1994

Public High School

Supervisory Aide/Security

Secured the building from outside intruders during school hours and insured that the students were attending classes. Assisted with after school activities.

Trans World Airlines

Lambert International Airport St. Louis, MO 63145 1989 to 1990

Airline

Sales Reservations

Telephonically arranged airline travel from incoming calls for customers, quoted prices and options.

Saint Louis Metropolitan Police Department

1200 Clark Street St. Louis, MO 63103 1979 to 1989

Police Department

Patrol Officer/District Detective/Sex-Crime Detective and Public Affairs Officer

Responsible for maintaining law and order. Answered radio assignments, conducted investigations and provided safety to the citizens. Performed as liaison between the police department and the citizens.

Education

Northwest High School

Saint Louis Metropolitan Police Academy

Trans World Airline Academy

eferences Available Upon Request

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