Sales Project
Resume:
Edwin Jean-Paul, CSM, MSc
Washington, DC Metropolitan area
ò *********@*****.***
Business Analysisò Risk Management ò Project Management
Agileò Information Technology SolutionsòComputer Systems Architecture
Detail Orientated ò Schedule Managementò Scrum
A highly-motivated professional with strong technical, analytical and customer service skills looking to utilize, and build on my industry knowledge, and educational experience to make an immediate impact on key projects. Works to optimize resources and finances to meet business objectives, with a passion for innovative and technical solutions. Very passionate, with a strong work ethic to achieve and set goals for key stakeholders within all business functions. Able to prioritize and manage multiple tasks simultaneously while aligning technology solutions with business strategies as a Certified Scrum Master (CSM).
Selected Highlights
Exceptional academic qualifications, including my Master of Science in Information Technology with a specialization in Project Management from University of Maryland, University College (Anticipated April 2021).
Analyzed and then effectively strategized in regard to business goals, deadlines, schedules, budgets, needed resources, and team member coordination.
Developed and implemented a student submission system for a university’s online portal. Now accessible by more than 50,000 students.
Helped Develop, implement and manage projects that increase application/website engagement, generate new students while maintaining brand integrity.
Gained strong knowledge of leadership and project management by leading a small team of 8 sales associates, resulting in an increase of product sales by 16%.
Familiar applying schedule and risk management to ensure all project deliverables are on time and exceed expectations.
Helped coordinate and manage projects/resources between outside agencies and internal marketing/development teams to ensure deadlines are met.
Education
University of Maryland, University College: December 2020
Master of Science: Information Technology - Specialization in Project Management
Relevant Coursework: Computer Systems Architecture, Information Systems Infrastructure, Information Systems Analysis, Modeling and Design, Systems Engineering Overview, Information Technology Project Management, Quantitative Methods in Project Management
Towson University: Dec 2017
Bachelor of Science: Communications Studies
Core Competencies
Information Technology
Web Applications
Lean Methodology
Salesforce
Process Improvement
Leadership
Software Deployment
Scrum
MS Project
Data Migration
Microsoft Azure
Agile Methodology
Professional Experience
AerotekòElkridge, MarylandòNovember 2019 – May 2020
Support Coordinator
Ensured quality of all deliverables through QA and user testing
Provided program / project control support to include planning, tracking, analysis and reporting on projects.
Applied comprehensive knowledge of principles, concepts, practices, and standards in representing a business unit or project on complex administrative matters.
Provided project managers with technical and project support
Co-managed day to day aspects of projects including schedule budget contract client needs
Implemented project management processes to improve with daily deliverables
Worked collaboratively with marketing department and sponsor personnel
Exercised independent judgment in conducting research and determining methods and procedures on new or special assignments.
Created, Monitored and Analyzed Project tracked, analyzed and reported information timely to allow the project teams to manage their projects and evaluation of weekly reports.
Compiled, consolidated, and analyzed information needed by staff for output for the project.
Ensured that documentation and process flows are complete, current, and accessible.
Helped Manage Risks, Risk Repository, Risk Assessment tasks to comply with internal audit policies and practices. Including risk assessment reviews and other regulations in order to facilitate the company’s Risk Assessment process
Navigated multiple projects using Microsoft Project and office suite to ensure scope and direction of projects remain on schedule and meet established objectives as defined by stakeholders
Coordinated tasks or projects with internal departments such as Scrum Teams, Technical, and Business teams.
Maintained and monitored project plans, project schedules, work hours, budgets, and expenditures
Acted as the point of contact and communicated project status to all participants
Assessed, coordinated, and resolved student support issues across service and business units
Enforced organizational procedures pertaining to the collection and use of Personally Identified Information (PII), including Social Security (SSN) and credit card information
Collaborated with Tier 2 teams to streamline process improvement per student term
Identified, mitigated, and escalated serve risks and issues to Tier 2 management
Managed Salesforce to document support tickets and meet business objectives
Generated daily, weekly and monthly reports on technical progress and financial status using Microsoft Excel. Created spreadsheets for management to gain information pertaining to projects and resources.
JBL/2020 Companiesò Washington, DC ò December 2017 – July 2018
Field Sales Manager
Managed corporate marketing and communications functions across the board
Communicated and reported the daily status reports to management
Worked as the primary liaison and point of contact for management and sales team
Provided research for vendor pricing, equipment availability, and staffing
Managed a small sales team, while instructing business objectives for brand management, PR media relations, and corporate positioning
Implemented schedule management to effectively schedule product launches
Worked with CRM systems such as Salesforce to effectively manage sales
Identified and interpreted requirement specifications, blueprints, job orders, and company policies for team members
Developed and tracked purchase order submission, while completing close-out manuals
Collaborated with marketing team to complete deliverables regarding improvements in brand management
Developed and processed a set of standardized sales proposals to be used in sales pitches
Healthstream Researchò Laurel, Maryland ò March 2011 – April 2015
Helpdesk Specialist
Provided Tier 1 and Tier 2 IT support to customers and staff in a Service Desk environment
Troubleshooted PC hardware and software in a Microsoft networked environment
Resolved problems with networks and other computer systems
Repairing, installing, upgrading, and reconfiguring PCs, laptops, printers, scanners and modems
Installed and configured PPC and Server operating systems, desktop software, service desk software, and remote desktop software
Technical Skills
Operating Systems: Linux, and Windows 2000/XP /Vista
MS Office Tools: MS Word, MS Excel, MS Access, MS PowerPoint 2003/07, MS SharePoint, MS Visio
Packages: MS Office, SQL, SPSS,
Tools: MS Azure, Salesforce
Methodologies: Agile Development, Scrum
Additional Credentials
Certifications
Certified Scrum Master (CSM), ITILv4, AWS Cloud Practitioner (Anticipated Dec 2020), IIBA (Anticipated Dec 2020)
Interests
Business Journals, Scrum Practices, and Leadership within IT
Detailed Professional References Available upon Request
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