Avninder Singh

Certified Truck Dispatcher Machinist Warehouse & Client Relationship Management

Mail: adgno1@r.postjobfree.com Phone: +1-604-***-****

I am a versatile, accomplished & meticulous professional with proven capabilities in optimizing truck dispatch operations, client services, overall business strategy and total quality performance. Empowering commandant recognized for constant communication with the drivers and customers, hence providing an efficient and prompt service to all our customers. I am skilled in reading technical blueprints, reviewing work orders, running several different machines simultaneously, producing mechanical equipment with precision in a 5S environment. I am ready to apply my motivation and determination to a position which challenges me & inspires me to perform. I ensure that we dispatch all cargo and vehicles as safely and efficiently as possible. Patient and empathetic dispatcher with extensive background in conflict resolution and customer care. I am seeking critical role in a growing company that shares my passion of delivering the best customer service and value for money. CORE COMPETENCIES

Supervision & Order Takings

Cargo Tracking & Clearance

Reporting & Documentation

Drawings & Blueprint Interpretation

Regular Vehicle Maintenance

Driver & Workload Scheduling

Precision Measurement Tools

Dispatching Console & Switchboard

Team Management, Health & Safety

Computer Aided Dispatch System

Cargo Clearance & Follow Cargo Rules

Packing Material Check & Paperwork

PROFILE SUMMARY

• Adept at performing dispatch and warehouse operations effectively & efficiently, proficient in AVAAL, LOAD BOARD, CITY DISPATCH, coordinating & streamlining processes, and implementing supporting technology to reduce expenditures, boost productivity and increase profits.

• Adroit in measuring, examining, and testing completed units (using instruments like Vernier calipers, Milling Cutters and micrometer screw gauge etc.) in order to detect defects and ensure conformance to specifications, using precision instruments such as micrometers; aligning and securing holding fixtures, cutting tools, attachments, accessories, and materials onto machines.

• A keen analyst with a distinction of inspecting, investigating and correcting errors and inconsistencies in dispatch entries & documents that leads to transparency in reporting to internal and external stakeholders.

• Analytical Skills: Process data & information, compiling and synthesizing data into written reports, maintain records & tabulation, develop standard operating procedures and conduct staff training on policies and operations.

• Expert planner, presenter, team player, and motivator able to maintain harmonious relations with key clients, strategic partners and build consensus across multiple organizational levels.

• Meticulous in delivering error-free documentation and ensuring compliance with company policies and regulatory requirements.

• Investigating customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility. Selecting specific trucks for each route based on volume and equipment availability.

• Communicating effectively with colleagues by giving them clear and concise information, explanations and directions. Have high levels of oral expression, comprehension and speech clarity. Maintaining an accurate log of daily events.

• Extensive experience in customer services, as well as generating freight bills and invoices. Knowledge of applicable transportation regulations and laws. ORGANIZATIONAL EXPERIENCE

Since December 2018: Surdell Kennedy Taxi Ltd., Surrey, Canada (http://surdelltaxi.com) As Cab driver

Key Result Areas:

• Pick up passengers at prearranged locations, at taxi stands, or by cruising streets in high traffic areas.

• Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.

• Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service. 15th September 2017 to 14th May 2019: Paladin Security Vancouver (https://paladinsecurity.com/) As Security Officer

Key Result Areas:

• Patrolled company property, inspected entry points, and monitored surveillance technology; maintained records of authorized personnel and provided access to appropriate staff members; restrained trespassers when necessary and informed violators of company policies.

• Ensures the timely transfer of critical information pertaining to the security department to each shift and the Assistant Security Manager or on-call Security Manager and provides customer service as required by Regional standards and policy.

• Provides administrative oversight for security department issues such as shift reports, key and access control, security equipment priorities. Takes appropriate action and reports to the Assistant Security Managers as necessary. 2014 to 2017: Jasbir Sales Corporation, Ludhiana, Punjab, India As Dispatch Manager

Key Result Areas:

• Ensured successful scheduling of dispatch drivers to make freight deliveries or collect shipments and packages. Communicated with customers about freight details, delivery or pickup times, and special handling requests.

• Skilfully conceptualized and implemented planning of pre-determined routes and accommodated sudden route changes due to road construction etc. as needed. Prepared dispatch documents, as well as generating freight bills and invoices.

• Accountable for maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times. Kept track of transportation regulations and laws to ensure that truck drivers comply.

• Drove Business Excellence & maximum productivity by achieving or exceeding company-established goals by successfully monitoring pre/post trip overall quality. Strategized and implemented long term organization goals of optimum capacity by ensuring productive use of all assets, equipment and drivers.

• Instrumental in developing and maintaining route sheet documentation for pick-ups (scheduled, missed, extra pickups), route completions and driver locations. Ensured route completion via the driver check-in process

• Efficiently analysed, recorded and maintained all landing bills, invoices & delivery receipts and tracked transactions/deliveries data into computerized dispatch system. Involved in planning, coordinating and tracking daily route assignments to drivers, efficiently.

• Formulated long term/ short term strategic plans to handle and address various delivery and pick-up issues, professionally and effectively. Contacted and informed the customers about order status and related concerns.

• Provided breakthrough leadership to achieve business objectives through planning transportation route by consulting road and city maps to make sure clearance and load limits of roads, bridges and overhead obstructions, like power lines & underpasses, utilizing knowledge of state regulations regarding size weight of loads, traffic speeds, and use of clearance lights.

• Key contributor in organizational development and promoting compliance with due diligence following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

• Led efforts to streamline compliance at all times to regulations internal and external in accordance with government policies. Played a pivotal role in understanding department process flow and looked for best practices to improve operational efficiency and productivity. 2010 to 2014: Jasbir Auto Enterprises, Punjab, India As Machinist

Key Result Areas:

• Evaluated and maintained industrial machines (e.g. Lathe); measured & marked material for cutting or shaping; loaded material for a job; reviewed samples, drawings or instructions to understand specifications of output; applied knowledge of mechanics; shop mathematics; metal properties; layout and machining procedures.

• Entrusted with the responsibility of setting controls to regulate machining, speed of machine, production batch sizes, enter commands to retrieve, input, or edit computerized machine control media.

• Confer with engineering, supervisory, and manufacturing personnel in order to exchange technical information (e.g. adjust the feed, maintain temperature and identify issues).

• Improved the organizational capabilities through evaluating experimental procedures, keeping records of approved & defective units or final products and recommend changes or modifications for improved efficiency and adaptability to setup and production.

• Implemented standard operating procedures to install experimental parts and assemblies such as hydraulic systems, electrical wiring, lubricants, and batteries into machines and mechanisms. Also set up and operated metal working, brazing, heat-treating, welding, and cutting equipment.

2009 to 2010: Jasbir Sales Corporation, Ludhiana, Punjab, India As Warehouse Supervisor

Key Result Areas:

• Spearheaded efforts towards preparing and processing a wide variety of shipments; pull and package merchandise. Operated testing systems, forklift, pallet mover, swing-reach truck, and picker to transport, stage, and store freight. Loaded and unloaded trucks, performed cycle counts, and utilized computer to track shipments and inventory. Efficiently coordinated warehouse operations to support internal and external customers; informally trained new team members. Ensured compliance with environmental health, safety, and corporate regulations.

• Ensured adherence of shipments and receipts to host country customs requirements and standard operating procedures. Performed quarterly inventory analyses on warehouse facilities, maintained warehouse inventory, and produced status reports.

• Supervised a team of warehouse workers and drivers engaged in customer service, stocking, inventory maintenance, order fulfillment, and transport. Oversaw truck loading/unloading and pick/pack operations. Scheduled sheet metal fabrication and planned driver routes. Assisted customers with orders and coordinated catalog distribution. Hired, trained, evaluated, and terminated staff. Ensured the content accuracy of product catalogs.

2007 to 2009: King Urja Center, Ludhiana, Punjab, India As Customer Service Representative

Key Result Areas:

• Skillfully improvised & implemented appropriate marketing plan and business strategies to improve the customer service focus, so that business can grow as per target.

• Diffused and resolved various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction.

• Ensured highest of level of customer satisfaction through observation, communication and implementation of improved programs and procedures.

ACADEMIC DETAILS

• 2006: Diploma in Mechanist from Technical Council Ludhiana, Punjab, India. CERTIFICATIONS

• Forklift Certified from IVES B.C.

• BST Certified from Ministry of Justice B.C.

COMPUTER PROFICIENCY

• Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint. PERSONAL DETAILS

Permanent Address: 64 12778 66AVE, V3w1k9 Surrey BC CANADA Languages Known: English, Hindi & Punjabi

Driving License: Valid Class 4 driver license

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