Researched and analyzed business processes and procedures

and designed and implemented business solutions for clients and stakeholders and team in the Travel industry.

PERSONAL PROFILE

- Received the spot award for being a strong team palyer ACHIEVEMENTS

Phone: -870*******

Email: adgnn3@r.postjobfree.com

INA Laxmibai Nagar, New Delhi

CONTACT DETAILS:

CAREER HISTORY

- Analysing existing client satisfaction functionality requests for providing business-value based recommendations to Product

- Managed the team of 10 members

- Experiment project for decreasing churn rate of the agents

- I involved in agent training and relationship management of an agents

- Facilitating requirement root cause analysis and other requirements

- Working directly with destination strategist and stakeholders to elicit their feedback on customer satisfaction items

- Managing Mis of sales & operation Team

WORKED UNDER AGENT EXPERIENCE TEAM- TRAVEL TRIANGLE (SEP- 2018 - PRESENT)

- Researched consumer preferences and marketing trends

- Planned and implemented marketing strategies

- Collaborated with the creative and strategy teams SR. Travel consultant 2016- August 2018

ACADEMIC DETAILS-

PGDM in marketing & Banking from Apeejay school of management (2013- 2015) B.COM IS from Sikkim manipal university

intermediate from Jean Paul's school

Hobbies-

Gymming

Travelling

Socialising

SKILLS AND ABILITIES

- Leadership and interpersonal skills

- Good verbal and Written communication skill

- Ability to work in different style and approaches

- Time Management and Organisational Skills

- Excel

PRIYANKA SINGH

Sr. Operations Analyst