RAMNARSIMHA MOTHE

Mobile:208-***-****

SUMMARY:

●Over 16 years of experience in Design,Develop and Deploy,Upgrade and Testing of Customer Relationship Management (CRM) online and on-premise Applications.

●Over 8 + years of experience in Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM 2011, Microsoft Dynamics 2013, Microsoft Dynamics CRM 2015/2016, MS Dynamic 365 and Microsoft Dynamics 365 Online (Cloud).

●Hands on experience in Software Development Lifecycle (SDLC) using various software development methodologies such as: Waterfall, and Agile.

●Experience on MS Dynamics 365 PowerApps, Microsoft Flow, Logic Apps & Azure Functions and Unified Interface framework.

●Good Experience Release management Tools Azure DevOps, Jira and Jenkins

●Good Functional Experience in Marketing, Sales, Service, Call center(Contact Center),Field Service, Loyalty and CPQ

●Hands on experience writing JavaScript functions and Libraries for CRM Applications (Dynamics 365, Salesforce and Siebel)

●Proficiency in customization and Configuration of Microsoft Dynamics 365 Application such as: Create or Modify Entities, Views, Forms, create Plugins, Custom Actions, Workflows, Workflow actions, Business Process flow, Business Rules,Web API Interfaces and WCF Interfaces.

●Hand on Experience deploy CRM on premise (Dynamics 365 and Siebel) Applications on windows environments.

●Hand on Experience in Data Migration Tools Kingswaysoft for SSIS, Data Loader for Salesforce, Scribe Insight, Scribe Online, Informatica Cloud, and Oracle SQL Loader.

●Experience in writing SQL Queries, fetch xml, Functions, Stored Procedures, and Functions in SQL Server..

●Hand on Experience in Documentation includes Functional, Technical, Unit Test, Test plan, and Traceability Matrix.

●Excellent interpersonal, facilitation, oral and written communication skills.

EDUCATION:

●Bachelor of Technology from Kakatiya University, Warangal, India.

●Post Graduate Diploma in Computer Application (PGDCA) from Regional Computer Council, Hyderabad, India.

CERTIFICATIONS:

●Salesforce.com Certified Force.com Developer certified consultant.

●Microsoft Dynamics CRM 2011 Customization and Configuration Certified consultant

●Oracle Sales Cloud Certified Consultant.

●IBM Cloud Certification Application Developer (Bluemix) Certified Consultant.

EMPLOYMENT HISTORY

Client: Brown Brothers Harriman Nov 2018 – Present

Role: Sr. CRM Dynamics Technical Consultant

Responsibilities:

●Design and Develop Case creation rules, Business rules, JavaScript, Workflow processes,Plugins and Unified Interface Framework for Email-to-case conversion, Maker Checker validation in crm before sending emails to exchange server,

●Setup email configuration profiles in CRM for server side synchronization with outlook exchange server.

●Design and develop Dynamics 365 PowerApps using Power Automate (Flow) and PowerApps to provide low-code/no-code solutions, and workflow and automation tools.

●Design and Develop Model Driven App and MS(Customer) Portal Application to manage Cases for External and Internal Users on Power platform

●Design and Develop Internal MS(Self Service) Portal to handle View and submit tickets,Community forums and Knowledge Base articles

●Create Custom Components Plugins,Workflows, Custom Action,, Business Rules for Email validation and Maker and Checker validation, Email to case Conversion and Case Creation.

●Create Javascript function/functions for Case or Email form onload, Field Onchange, WEB API calls.

●Design and build one time and Delta load SSIS Packages to import data from Oracle data source to CRM online Database for Account, Companies, Subadvisors and Contacts.

●Design and build web API real time interface to fetch data like Tread details, corporate actions,security details from Oracle data source to CRM Application

●Setup Organization hierarchy, Teams, Users, Security Roles, and Queues and enable users shared mailboxes.

●Worked with end users and fixed UAT and production issues and deployed solutions.

●Prepared solution proposal, functional and Technical design documents.

●Communicated with Business teams to gather functional requirements.

Environment: Microsoft Dynamics 365 online, MS Portal(ADX), Visual Studio 2017, SSIS Integration Toolkit for Microsoft Dynamics 365(Kingsway soft),TFS, Azure DevApp, Unified Interface Framework, Plugin Registration Tool, CRM SDK, XRMToolBox, Net Framework 4.6, Html, JavaScript.

Client: Idaho Transportation Department- Boise, ID. May 2017 – Nov 2018

Role: Sr. CRM Dynamics Consultant.

Responsibilities:

●Install and set up new Dynamic CRM on premise organizations.

●Set up and install Batch services on windows server 2012 platform.

●Install and setup Release management for Visual studio 2015.

●Build and Migrate CRM Solutions and API code from one environment to another environment using DevOps Tools and Powershell script.

●Design and Develop Plugin and Web API to integrate external systems to validate Contact ssn number, Address and Driver Licence History.

●Design and develop MS(Partner) Portal Application to validate contact information and update related driving test results for the non-commercial license.

●Create new Entity,Forms, Views, Workflows,Actions, Plugins, and Business Rules for SSN Number Validation, Commercial(class A/B/C) .

●Create business rules, Validation rules, workflow action, biasness/workflow process and custom workflow activities, and plugins non-commercial driver's license(Class D).

●Create and run automation and performance test scripts.

●Prepare, package, and release a solution into the targeted environment

●Import Data loads from Legacy system Mainframe to Dynamics CRM.

●Validate that the solution meets relevant quality and governance criteria.

●Prioritize time-consuming tests, refactor, and run reduced test suites where applicable

Environment: Microsoft CRM 4.0 through 365, Visual Studio 2015, SSIS,Scribe, Informatics,DevApp Team Foundation Server, Alexander development configuration data mover, Plugin Registration Tool, CRM SDK, XRMToolBox, Release Management Client/Server 2015, .Net Framework 4.6, Html, JavaScript, Microsoft SQL Server 2008/2012.

Client: Landis + GYR - Alpharetta, GA, April 2016 – March 2017

Role: Sr. CRM Dynamics Consultant.

Responsibilities:

●Developed configuration workflows for multiple product lines

●Responsible for timely testing and bug fixing.

●Responsible for designing, development and support services of Microsoft Dynamics CRM Application in Sales and Service Modules.

●Created several plug-ins and workflows for enhancing the system and maintaining data integrity.

●Participate in application design sessions and code reviews to ensure accuracy towards business requirements and development guidelines.

●Troubleshooting and coordinated deployment between environments with other teams

●Provided technical guidance to the team and participated in several sessions of code review.

●Participates in the development of system/design documentation to facilitate knowledge transfer and increase application maintainability.

●Used various report items like tables, sub reports and charts to develop the reports in SSRS and Power BI.

●Install and configure MS(ADX) studio Portal

●Design and Develop Dynamics MS(ADX) Portal.

●Configure and Develop Webforms, Entity List for MS(Customer) Portal.

●Written Test Cases documents after analyzing Requirements and Use Cases.

●Prepared Test Data as per the test cases documented in the test plan.

●Developed Defect Management reports and involved in Defect Triage meeting daily.

●Performed Loan origination Web Services testing.

●Used SOAP UI tool for Web Services testing.

Environment: Microsoft Dynamics 2015, Microsoft Dynamics 365 online, MS Portal(ADX),Visual Studio 2015, .Net Framework 4.6, C#, Plugin Registration Tool, CRM SDK, XRMToolBox, Html, JavaScript, ADX Portal,, Microsoft SQL Server 2008/2012, Kingsway soft, Azure, Web services, Web API, TFS, Power BI,SharePoint.

Client: Equinox fitness – New York, NY Sep 2014 – Feb 2016

Role: Dynamics CRM LEAD Developer

Client: MassMutual– Enfield, CT Jan 2012 – Aug 2014

Role: Dynamics CRM LEAD Developer

Responsibilities:

●Involved in implementing Microsoft Dynamic CRM 2011, 2013 and 2015(Configuration/Customization).

●Created several client-side extensions using JavaScript, CSS and HTML

●Configuration of MS Dynamics CRM with Microsoft Outlook 2013.

●Designed E-R model for sales, marketing and support services.

●Executing Bug-Fixes and Change Request during Maintenance Phase.

●Advanced knowledge of Microsoft CRM 4.0, CRM 2011 and CRM 2013 and the Scribe Software System and MS SQL my role has been data migration specialist.

●Designed Sales Module comprising several libraries, workflows and other CRM customization.

●Involved in integrating CRM with SharePoint for document and record management.

●Involved in customizing workflow which provides the case handling functionality.

●Involved in WCF Services (SOAP) design and deployment for integrating web application/card contact center with CRM.

●Modified the Microsoft Dynamics CRM menu navigation other sitemap navigation changes.

●Used agile methodologies using Sure Step process.

●Upgrading the .NET Web Services to latest WCF Web services to integrate with SAP 6.0 ECC systems.

●Developing the earlier Custom ASP.NET application to Silverlight/HTML 4.

●Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.

●Upgrading the JavaScript, form design etc. to Microsoft Dynamics CRM 2011 format.

●Developed 2 web services to communicate with the SAP system in WCF.

●Upgraded the plugins code written on Account, Opportunity, Contact, Order and Quote creation to Microsoft Dynamics CRM 2011 format.

●Reconfigured the Auditing of System and entities in Microsoft Dynamics CRM.

●Integrated MS Dynamics CRM 2011 with MS Outlook 2007 and offer a consistent, familiar user interface

●Designed and executed strategies of Data Migration from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011 using SSIS/CRM Data Import feature.

●Creation of Views, Dashboards and SSRS Reports for various Users according to their roles.

●Exporting Managed solution from Development environment for moving Customization to QA and Production Environments.

●Used and implemented project in agile and waterfall methodologies.

●Deployment of Customizations in the Production Environment during Go-Live phase of the Project.

●Evaluated impact of Microsoft patches, service packs, and upgrades on the platform and collaborate with Quality Assurance for testing and deployment

●Gather business requirements and performed gap analysis. Prepared effort estimation based on the customization of new CRM system.

●Prepared requirement, design documents and high level project plan.

Environment: Microsoft Dynamics 2011,Microsoft Dynamics 2013 online,, Visual Studio 2013, .Net Framework 4.0,,C# Html, CRM SDK, JavaScript, SVN, Microsoft SQL Server 2008, Kingsway soft, Azure, Web services, OData, TFS, Power BI .

Client: Deutsche Telekom - Europe Oct 2010 – Jan 2012

Role: Siebel Lead Developer / EAI Lead Developer.

Client: Yahoo.com, India Feb 2010 – Oct 2010

Role: Siebel Lead Developer / EAI Lead Developer.

Client: Kansas Department of Labor-Topeka, Kansas, Jul 2008 - Feb 2010

Role: Siebel Lead Developer / EAI Lead Developer.

Client: Sun life, Bangalore, India May 2007 – Jun 2008

Role: Siebel Lead Developer / EAI Lead Developer.

Client: BAT, Bangalore, India Jun 2006 – May 2007

Role: Siebel Lead Developer / EAI Lead Developer.

Responsibilities:

●Worked closely with business partners/client team to define strategies for technical solutions, determine requirements, and develop Technical designs based on the Fictional Documents. Participated in analysis, design and implementation of large and complex enterprise wide applications or processes.

●Used Siebel Tools to define/modify objects like Screens, Views, Applets, MVG, Drilldown Objects (Dynamic and Static), Applet Toggles (Dynamic and Static), Pick Lists (Static and Dynamic) and User Properties as per requirements.

●Data Migration from various systems to Siebel.

●Developed SQL Procedures and Packages to migrate the data from various systems to Siebel using SQL developer and Siebel Enterprise Integration Manager.

●Performed Database testing, Integration testing and Security testing.

●Assisting Performance and automation testing team in creation of test data, preparation of test suite and test execution. Also provide review comments on test cases and results.

●Designing and Development inbound and outbound MQ AMI/Web Service integrations for various Field Service activities with SAP R/3

●Design interfaces for outbound Siebel Web services (using .NET framework) that provides Siebel with data from external Databases.

●Using QTP for Automation testing Writing Scripts for Automated and Manual testing.

●Created common Generic Web Service implemented with two functions for each VBC (Init and Query) and for each VBC, created Workflow for outbound process.

●Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows and Run time Events.

●Customized the application using Siebel Scripting as alternative to configuration extending the functionality.

●Prepared IAF, HLD, LLD and UTC documents

●Data migration using EIM technology to extract data from legacy database to Siebel database.

●Worked on EIM to import data from legacy systems, analyzing results, troubleshooting and performance tuning.

Client: Washington Mutual. Nov 2005 – May 2006

Role: MS .Net Developer

Responsibilities:

As a .net Developer, Involved in the complete lifecycle (SDLC) of the project in Design, Development, Implementation, testing and Support and Production Maintenance. Developed front-end screens using ASP.Net Web forms, class files for business layer and data access layer using C#.Net. Implemented ASP.NET security and Authentication modes provided by IIS and ASP.Net.

Contact this candidate