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Customer Service Assistant

Location:
Atlanta, GA
Posted:
October 04, 2020

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Resume:

Jarrett Major

**** ******** **. *******, ** *****

404-***-****

adgnis@r.postjobfree.com

Professional Profile

Ready to work and go above and beyond in the challenging environment to ensure teamwork and growth of the company, enthusiastic leadership and communication style effectively motivates team to achieve outstanding results.

Skills Summary

•Microsoft Office

•Yardi Residential Software

•Excellent Communication skills

•Excellent Customer Service

•Knowledge of medical related rules and

Regulations

•Clientele initiatives

•Top line sales growth

•Strategic planning

•Fresh marketing solutions/ideas

•Superior client experience

•Event planning

Professional Experience

NFC Amenities Management

Aug 2019-Present

(Concierge) multiple high-rise properties

Act as first point of contact between quest and residential management team.

Tasked with quest/leasing inquiries, phone calls, amenities bookings and packages.

First line of contact between future residents and property management team.

In charge of registering and depositing resident packages, orders, move ins and outs.

First line of contact for inquiries regarding exceptional customer service.

Air Canada

2/20/2019- 08/2019

Ticket/gate agent

Assuring over the top above and beyond customer service to all passengers and staff.

Being safe and knowing all rules, guidelines and laws of the airline industry and airport.

Making it easy for customers to have efficient and a hassle-free experience while in our care.

Acknowledging that customers are priority, being observant, listening to keep things on track and in a timely manner.

Motion Family Production Company

12/2016 – Current

Production assistant/Production coordinator

Answer phone calls and emails in urgent and timely manner with a above and beyond attitude.

Over the top customer service. Book flights or other ways of transportation copies of scripts run errands and any other administrative task the staff requires.

Work with big name VIP clients/artist and companies such as 21 savage, Migos,2chains, Viceland Atlanta United, Nike, Ford and New balance. Also assist with corralling extra, and escorting talent to and from set.

Delta Air Lines

09/28/15-1/6/17

Baggage Handler/Ramp Operator

Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions.

Load, unload, and transport baggage, mail, and cargo to and from aircraft,

Being responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions.

Provide and insure safeguard cargo, baggage and mail from damage, loss, and weather.

Lifetime Fitness

06/1/12-09/26/15

Aquatic instructor/assistant director in training

•Guarantee the safety of clients of an aquatic facility by preventing and responding to emergencies as well as excellent customer service.

•Maintaining constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency.

•Provides emergency care and treatment as required until the arrival of emergency medical services.

•Providing great customer service to very high profile and celebrity clientele.

•Providing and working with patrons to plan great events.

•Ensuring a direct and extravagant connection with all clientele as well as other clients and employees throughout the facility.

•Presents professional appearance and attitude at all times and maintains a high standard of customer service.

•Performs various maintenance duties as directed to maintain a clean and safe facility.

•Prepares and maintains appropriate activity reports.

•Performs miscellaneous job-related duties as assigned.

Education

ATLANTA TECHNICAL COLLEGE – Atlanta, GA

Marketing,

GORDON COLLEGE – Barnesville, GA

Marketing,



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