Manager Office

DEENA PAGANO

*** *. ************ *****, ********* Heights, IL 60005

*****.******@*****.*** 561-***-****

Well-rounded office manager with more than 15 years of experience across a variety of industries—including franchise, public relations, security and insurance—as well as small- and medium-sized organizations. Knowledgeable in all office management responsibilities, systems and procedures.

SUMMARY OF SKILLS

- Active listening skills, as well as effective written and verbal communications

- Excellent problem-solving skills and knowing when to escalate matters to top management

- Ability to work independently and proactively, with minimum oversight

- Excellent time management skills and ability to multi-task and prioritize work

- Ability to work under high pressure

- Outstanding attention to detail

- Reliability and discretion of confidential matters

- Mediator between employees and upper management

- Strong vendor relationships

- Proficient in Microsoft Office Suite, Quickbooks, FranPay, Recur360

WORK EXPERIENCE

Office Manager 2009 - 2019

Fishman Public Relations – Northbrook, IL

Managed all day-to-day operations of an office with 40 employees, including human resources, supplies, event coordination, travel, executive administrative support and calendar maintenance. Other duties included:

- Managed a high volume of complex billing and expenses accurately for a $4 Million public relations agency with more than 100 clients

- Handled IT issues and maintained all office equipment upkeep and repairs

- Ensured all client materials were managed and maintained

- Assisted in the coordination of company events, in-office festivities and meetings

- Onboarding of new employees, including setting-up all workstations, employee handbooks, training documents, review of health insurance and IRA information for enrollments, among other tasks

- Negotiated with suppliers for office equipment, supplies, shipping, etc.

- Trade show coordination, including event registrations, booking travel and hotel, booth set-up, shipping to and from the event and inviting attendees to VIP parties

- Tracked all standard agency licensing agreements, and renewed or cancelled when necessary

- Maintained and managed agency-wide performance reporting and presented weekly reports to executive team

- Continuously coordinated and managed multiple priorities and projects, including a robust grand opening PR program

- Acted as receptionist, when needed

Office Manager 2007 - 2009

G4S Wackenhut Corporation – Boca Raton, FL

Managed all day-to-day operations of the Boca Raton branch for the global private security organization, which had 50 employees. Became a trusted assistant to General Manager and earned a reputation for producing high-quality work. Other duties included employee onboarding, managing and replenishing supplies & uniforms, securing purchase order numbers from headquarters, reception and calendar maintenance.

References available upon request

Contact this candidate