Manager Office

NOMCEBO NHLABATHI

F *** Osizweni, Newcastle 071-***-**** adgnh0@r.postjobfree.com https://www.linkedin.com/in/cebo-nhlabathi-59761a1a2

WORK EXPERIENCE

Call Center Agent, ITALK FINANCIAL SERVICES (LTD) PTY Randburg Feb 2020-Mar 2020

Conducted outbound phone calls daily to reach potential clients and market insurance products and services.

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Floor staff, EDGARS EDCON CLEARWATER Roodepoort Dec 2019-Feb 2020

Assisted customers with locating and choosing merchandise in any store department.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Office Clerk, PRINT & FRAME MULTI-MEDIA STUDIOS Randburg Nov 2018-Dec 2019

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Efficiently supervised diverse office functions, including filing, sorting and handling incoming and outgoing mail.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.

Shop Assistant, MONTROUX SCHOOL WEAR Randburg Nov 2016-Nov 2018

Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Assisted customers with locating and choosing merchandise in any store department.

EDUCATION SUMMARY

Matriculated Dec 2013 SIYAMUKELA HIGH SCHOOL Kwa Zulu Natal

English (81%), IsiZulu (74%), Life Orientation (70%),

Geography (42%), Life Sciences (44%), Physical Sciences (30%)

End user computer certificate Dec 2015 THEMBALETHU CYDC Kwa Zulu Natal

Microsoft excel, Microsoft word, Microsoft power point and typing

REFERENCES

Jackie King – 071-***-****

(Manager at Montroux school wear)

Mzolisi Nojilana – 072-***-****

(Manager at Print & Frame Multi-media studios)

Bafana Makhoba – 072-***-****

(Manager at Edgars edcon Clearwater)

Thobeka Mtshali – 063-***-****

(Team Leader at iTalk Financial Services (pty) ltd)

SKILLS

Telecommunications

Point-of-sale systems

Cash Handling

MS Office

Relationship development

Customer service

Microsoft applications proficiency

Spreadsheet Development

Mail handling

Problem resolution

Time management

PROFESSIONAL SUMMARY

With superior work ethic and expertise in working from scripted responses to resolve customer problems. Excellent conflict mediator and efficient multitasker. Familiar with office clerical needs and focused on optimizing system performance to remain agile to dynamic needs. Friendly, respectful and team-oriented with extensive clerical and records management experience. Clear communicator successful at multitasking with strong prioritization and planning abilities.

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