MARVIN GRIFFIN

Wichita, KS • 714-***-**** • adgnfi@r.postjobfree.com

Profile

Detail-oriented, efficient and organized professional with extensive experience in information systems. Excellent written and verbal communication skills. Highly trustworthy, discreet and ethical. Resourceful in the completion of projects, effective at multi-tasking.

Education

California Baptist University, Riverside, California

Bachelor of Science, major in Information Systems, August 2002.

Community College of the Air Force, Montgomery, Alabama

Associate of Applied Science, major in Information Management, August 2002.

ITT Technical Institute, San Bernardino, California

Associate of Science, major in Computer Networking Services, June 2011.

ITT Technical Institute, Torrance, California

Bachelor of Science, major in Information Systems Cyber Security, October 2013.

Professional History

Koch Industries, Wichita, KS

Desktop Support Technician (Contract) March 2020 – March 2020

Setup hardware for Imaging.

Pushed Software using Supernova to laptops.

Printed labels for users and supervisors.

Prepared laptops for shipping.

Using Active Directory to manage user profiles and user permissions.

Used SCCM to connect to laptops when issues arise.

Carrington Mortgage Holdings, Anaheim, CA

Desktop Support Technician (Contract) September 2019 – March 2020

Troubleshooting application functionality, crash and performance.

Investigate user performance and work with external teams to improve user experience.

Assist customers with Tier 2 incident resolution for Linux and windows applications.

Provide remote end user desktop support.

Identified, analyzed, and resolved system incidents with both short-term workarounds and long-term solutions. Responded to escalated service desk/team requests.

Communicated effectively (in oral and written form) with a variety of individuals; worked well within small and large team environments.

MARVIN GRIFFIN PAGE 2

Willingness to provide initial triage, response, and notifications for incidents.

Participated in special projects as required.

Kansas Star Casino, Mulvane, KS

Dealer 21 March 2018 – July 2019

Exchange cash for Casino chips

Pay winning hands

Retrieve losing bets

Provide a safe environment for players at my table

Entertain players while betting

Maintaining control of table

Héroux Devtek (APPH Wichita, Inc.), Wichita, Kansas

Information Support Specialist (Contract Position) February 2017 – April 2018

Performed desktop support on all computer systems.

Maintained computer printers installation/mapping/sharing.

Managed Active Directory user profiles and user permissions.

Install software/updates using System Center Configuration Manager (SCCM).

Manage Exchange Server

Active Directory Administration

Windows 10, and Windows Server 2012 support

Application Troubleshooting such as Outlook, Excel, Word, and Google Chrome

Understanding of ServiceNow, ITMS ticketing process

Telephone/Remote Desktop Support (RDP)

R.D. Henry and Company, Wichita, Kansas

IT Systems Support Engineer August 2016 – February 2017

Troubleshooting application functionality, crash and performance on manufacturing PCs

Investigated user performance to improve user experience on shop PCs

Assisted customers with Tier 2 incident resolution for Windows XP Operating System and applications.

Provided remote end user desktop support

Identified, analyzed, and resolved system incidents with both short-term workarounds and long-term solutions. Responded to escalated service desk/team requests.

Communicate effectively (in oral and written form) with a variety of individuals; work well within small team environments.

Willingness to provide initial triage, response, and notifications for incidents

Participated in special projects as required.

Pixius Inc.,Wichita, Kansas

Help Desk/Desktop Technician June 2015 – August 2016

MARVIN GRIFFIN PAGE 3

Managed Active Directory profiles and permissions.

Microsoft Exchange Server Administration.

Windows Server 10 Administration.

Performed Configuration of VMWare.

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Installed, modified, and repaired computer hardware and software.

Installed computer peripherals for users.

ServiceLink, Irvine, California

Service Desk Technician (Contract Position) November 2014 – May 2015

Troubleshooting application functionality and performance

Investigated user performance to improve user experience

Assisted customers with Tier 2 incident resolution for windows applications.

Communicated effectively with a variety of individuals; work well within small and large team environments.

Provided initial triage, response, and notifications for incidents

Active Directory Administration.

Windows 10, and Windows Server 2012.

Application Troubleshooting such as Outlook, Excel, Word, and Google Chrome.

Understanding of ServiceNow, ITSM or other ticketing process.

Microsoft System Center Configuration Manager.

Microsoft Exchange 2016.

United States Air Force, March Air Reserve Base, California

MSgt/E7, Retired (Honorable Discharge) September 1990 – October 2008

TECHNICAL SKILLS

Microsoft Office Suite Applications, System Center Configuration Manager (SCCM), Active Directory, Trend Micro, BitLocker, Lightweight Directory Access Protocol (LDAP), Exchange Server, ConnectWise, IT Service Management Tool (ITSM), Bomgar, Service-Now, Remedy, Computer Imaging, Refresh, LotusNotes, Network Administration, WebEx, Jabber, Cisco Call Manager, Windows 7/8/8.1/10, Windows Server 2008, Windows Server 2012, Voice Over IP (VOIP), Systems migration, Patch Management, Fiserv, Remote Desktop Protocol (RDP), Teamviewer, VMware Horizon Client, Citrix, Ghost Suite.

Contact this candidate