Front Desk Technician

Miranda I Johnson

**** ***** **** **, *******, 30329 ***************@*****.***, 404-***-****

OBJECTIVES

Certified NHA Electrocardiography Technician, Experienced Customer Service Lead

EDUCATION

Atlanta Career Institute- Electrocardiogram Technician Program (NHA Certified)-- 2019

Knowledge of 12 lead, 5 lead, 3 lead and stress test

Performed and tested knowledge with 12 lead EKG

Determine HR using 300 and 1500 method

Analyze and diagnose dysrhythmias

Ogeechee Technical School – Health Care Science

08/2016 – 05/2018

EXPERIENCE

Shepherd Center Rehabilitation Hospital – EKG Technician

Attaches EKG electrodes to patients in order to monitor heart activity and removes them after tests are completed.

Ensuring the safety and comfort of patients.

Monitoring EKG equipment and reporting any malfunctions.

Files or delivers electrocardiograms of current patients.

01/2018-Present

Atlanta Evergreen Marriott Conference Resort – Front Desk Lead

08/2019- Present

Training New hires

Creating onboarding for guest experience representatives and demonstrating the proper way on how to assist guest

Holiday Inn- Front Desk Receptionist

01/2019-07/2019

Checking In and checking out guest

Assisting with guest needs

Running Arrival, Departures, and Occupancy reports

Lewis Medical - Cardiology Office

05/2018 - 08/2018

Monitored supplies and quickly studied new equipment

Resolved office related issues and responded to requests

Assisted with recruiting office personnel: screening, setting up appointments, scheduling and processing paperwork

REFERENCES

References Available Upon Request

SUMMARY OF QUALIFICATIONS

Driven and motivated individual with customer service skills. Interested in learning more and improving patient experience in the healthcare science setting

ACCREDITATIONS AND LICENSES

Current BLS certification

Health Care Science Certification

NHA EKG Technician (CET) Certification

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