Corporate Travel Advisor
Resume:
Objective
To obtain employment working remotely. Preferably in a Corporate Travel Management, or other travel-related environment. Other remote work positions would be highly considered.
Skills
30+ years working in the Travel Industry on Apollo/Smartpoint GDS. Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. Able to work remotely utilizing time management skills. Capable of prioritizing, multi-tasking, and handling high volume effectively. Ability to be both a team player, and work independently. Excellent customer service skills. Competency to maintain positive client and co-worker relationships—Establishing, developing, and maintaining trust and loyalty over time and through changes. Proactively provides feedback to management to avoid future customer issues. Proven pursuit of learning and self-development. Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.
Experience
August 2017 - PRESENT
Travel and Transport,
2120 South 72nd St.
Omaha, NE 68124
Corporate Travel Advisor
Worked remotely booking reservations for air travel, hotel and car rentals, for corporate clients on the Apollo GDS system. I handled a high volume of travel requests, from both email and phone contacts. Worked independently, and as a team, depending on the client’s requirements. Maintained a high quality of customer service at all times. Performed other duties as requested by my supervisor.
2002 - 2014
Cyndi's Cruise and Travel
4355 Brothers Ave.
Juneau, AK 99801
I worked with Cyndi as both her back office accountant on the Globalware system, and as a travel agent, both in office and home-based, utilizing the Apollo GDS. From 2002 - 2004, I worked in office performing accounting for the agency, and at home performing both corporate and leisure bookings. 2004 - 2006 I took time off to be a larger presence in my son's life during his early years in a local Charter school. 2007 - 2009, I again worked both in office performing accounting, and at home performing corporate and leisure bookings. In 2010, I took a year off to take care of my ailing mother. 2011 - 2014, I worked at home performing accounting duties, with weekly office visits to consult with Cyndi, and perform certain accounting duties in office. During my time with Cyndi, I assisted her in coordinating travel for over 500 students to a federally funded math camp located in the rural communities of Alaska. All of these duties required a high level of customer service and the ability to trouble-shoot and resolve problems quickly, and independently, as well as the ability to navigate online sites and resources to best accomplish my various projects. Utilized both phone and email to receive/send information.
Education
Fall - 1988
The Travel Academy (now Career Academy), Anchorage, AK
Certified Travel Agent. 3 month program. Graduated Valedictorian.
References
Travel and Transport
2120 South 72nd St.
Omaha, NE 68124
Supervisor, Jenine Gollinger
Cyndi Isaak, Owner
Cyndi's Cruise and Travel
4355 Brothers Ave.
Juneau, AK 99801
907-***-**** PH
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