Summary:

Over fifteen years combined experience in clinical, customer service, management, sales, traveling, and office-based settings.

Excels in client management, customer service, account management, case management, employee management, data entry, team training, and client training.

Education:

Bachelor of Science - Psychology w/ concentration in Applied Mental Health.

Edinboro University of Pennsylvania – Edinboro, PA – GPA: 3.4

Master of Arts - Industrial / Organizational Psychology

Adler University – Chicago, IL (global campus). – GPA: 4.0

Experience:

- Quality Assurance Manager, Outsourcing Manager, CNC Router Operator (Interim)

TheSignChef.com – North Charleston, SC October 2019 – Present

Manages production floor and its employees, ensuring customer’s orders are produced according to company standards.

Facilitates all outsource orders with clients and vendors.

Operating CNC Routing machine to provide production floor with necessary materials to complete customer’s orders.

Assisted and facilitated recruiting and interviewing of potential new hires.

Developed and proposed Process Evaluation project to highlight key areas for improvement.

Developed training/production instructions to assist with new hire training process.

-Training and Support Specialist

Hawkes Learning – Mt. Pleasant, SC July 2018 – April 2019

Scored in 97th percentile on the Wechsler Intelligence exam to obtain this position.

Managed, maintained, and successfully retained in-jeopardy accounts with college universities.

Provided in-person, on-campus, and online software/courseware training to instructors and students.

Facilitated regular contact with accounts through frequent campus visits, online meetings/trainings, and daily phone/email communication.

Provided technical support to instructors and students as needed.

-Manager/Assistant Store Manager (Interim)

Staples – Mt. Pleasant, SC – August 2017 – February 2018

Extra Space Storage – Mt. Pleasant, SC – February 2018 – July 2018

Offered promotion to Store Manager within four months of hire at Extra Space Storage.

Offered future promotion to Operations Manager within first year at Staples.

Key holder responsibilities - opening/closing store.

Promoted sales-driven atmosphere/engaged in sales processes.

Directed and assigned employees to complete tasks as aligned with operational objectives.

-Shift Supervisor (Crisis Clinician II)

Crisis Services – Safe Harbor Behavioral Health of UPMC Hamot – Erie, PA

December 2016 – August 2017

Achieved position of Shift Supervisor despite ineligibility for lack of required credentials/minimum experience.

Lead clinician, overseeing daily team operations.

Responsible for Crisis clinical decision-making for Erie County (population over 275,000).

Provides direction to Crisis Clinicians regarding client care.

Provided telephone support, walk-in/ mobile assessments as needed.

-Crisis Clinician I

Crisis Services – Safe Harbor Behavioral Health of UPMC Hamot – Erie, PA

May 2014 – August 2017

Offered position of Crisis Clinician upon completion of Summer internship.

Provided Crisis intervention services to clients experiencing psychological/environmental crises (suicidal/homicidal thoughts, homelessness, drug & alcohol addiction, etc.).

Conducted telephone triages, mobile/walk-in assessments, and facilitated voluntary/involuntary hospital commitments.

Regularly collaborated with other county professionals (law enforcement, hospital staff).

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