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Customer Service Assistant

Location:
Bridgewater Township, NJ
Salary:
115,000
Posted:
October 04, 2020

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Resume:

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NATHANAEL SAWAYA DE ALMEIDA

CONTACT INFO:

Address: *** ******** **. ***********, ** – 08807

Phone number: 908-***-****

E-mail: adgnbu@r.postjobfree.com

ABOUT ME:

Professional with extensive experience in logistics, supply chain, planning and QMS. Focused on strategic goals, process improvement and optimizations with proven results, participation on 3 startups, recognized leadership. Knowledgeable in contract review and creation. Entrepreneur with QMS experience with focus on risk analysis and action plans. EDUCATION:

• 2007-2010: FACESM – Faculdade de Ciências Sociais do Sul de Minas – Bachelor’s degree – Business Administration – Itajubá/MG.

EXPERIENCE:

• 2014-2019: Styropek EPS do Brasil LTDA. Guaratinguetá – SP South America Logistics and QMS Coordinator.

Responsible for South America (Argentina, Brazil and Chile) entire logistics process, receiving, storing, internal and external distribution, shipping, warehousing and transportation, budget creation and achievement;

Personnel Management, 06 direct employees and 17 in total; 3PL Management;

Responsible for contracting logistics partners;

Creation of contracts, implement and follow up supplier s level of services, through KPI's aiming excellency, target achievement and cost reductions; Responsible for organizing and conducting monthly S&OP meetings, creating and following up on the action plans;

Customer service management;

Identification and structuring of projects with proven results, reduction in approximately 6 hours of average waiting time for loading, on time delivery of more than 95% of attendance, freight cost reduction of 21%, SAP implementation participating from the project of creation of the flow (blue print) until the start up in the productive environment;

Responsible for the QMS of the company, carrying out the migration from ISO 9001 2008 to ISO 9001 2015, certification and excellent result (Zero nonconformities); Auditor of ISO 9001: 2015;

Key User SAP, modules MM, SD.

• 2012-2014: AGC Vidros do Brasil – Guaratingueta - SP Transport and Reverse Logistics Coordinator.

Management of Transport and Reverse Logistics employees for national market; Responsible for hiring partners for all transportation needs of the plant; Strategic analysis of service level;

Responsible for the development of load optimization; Proposals for the acquisition of transportation, consolidation, analysis and monitoring of transportation KPIs;

Analysis of processes and negotiation of contracts; Identification and structuring of supply projects, visits, analysis of returns and logistical waste, improvements and follow-up; (Lean Logistics) Coordinate and plan together with the Comex team the importation of equipment for the startup of the plant;

SAP key user, modules: MM, SD.

Attendance performance analysis (On time Delivery); Strategic inventory analysis;

Customer Service Management;

Budget creation and achievement.

• 2008-2012: Mahle Metal Leve S/A. Itajubá – MG

Senior Logistics Analyst

Customer Service (Assistance to national and international clients); Supply Chain (Import production raw material);

System input of customer orders and forecasts, MRP, analysis and customer feedback; Production Planning and Control. (PCP);

Risk Analysis – LFMEA.

• 2006-2007: JMF Transportes Ltda. Osasco – SP.

Commercial Assistant:

Customer service; Company representative at international conferences and conventions.

• 1997-2006: Simonik Moving & Storage/Allied Van Lines. Bridgewater - NJ. Operations Manager:

Management of the National and International operating system; Verification of sales, availability of dates, costs, analysis of possibilities, and customer satisfaction;

Control of the purchase and rental of operational equipment (Trucks, storage counter stock); Employees maintenance (recruitment, interviews, hiring, disciplinary matters and waivers); Creation of training manuals; Approval of salaries, and daily checking of employees' workload. PERSONAL SKILLS:

Planning, dynamic; results oriented; entrepreneurial posture; communicative; logical reasoning; interpersonal relationship; negotiation. LANGUAGES:

English: Fluent / Spanish: Fluent / Portuguese: Native



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