Operations Coordinator: ****-****

WeWork (Formally Managed By Q) / New York, NY / 2015 – Oct. 2019

Provided comprehensive support in refining and scaling daily operations on a locale scale with employees and clients across NYC, boosting customer service ratings by 50%.

• Partnered with 10 supervisors to properly performance- manage their operators while boosting productivity by 70%.

• Responded to all client scheduling/quality issues. Obtaining a 99% client satisfaction rate.

• Implemented strategic schedules for 200+ managing schedule change requests, call-outs and time-off requests, decreasing overtime by 80%.

Operations Manager: 2019-Oct. 2019

WeWork (Formally Managed By Q) / New York, NY / 2015 – Oct. 2019 Access client’s needs in order to accurately document account specifications, set service expectations and communicated operational necessities to internal team to guarantee optimal success.

• Oversaw full lifecycle of account management from sales to client on-boarding.

• Collaborated with the local team and nationwide colleagues to suggest, prioritize and implement innovative new initiatives.

• Directed all aspects of daytime facilities operations with 100+ clients while monitoring for maximized productivity/efficiency. SUBRENA DHANAI

OPERATIONS MANAGEMENT PROCESS DEVELOPMENT PROJECT MANAGEMENT S

Personal Profile

An extremely organized, adaptable Operations Manager highly regarded for 10+ years of success applying industry best practices and cutting-edge technology to exponentially cut costs, streamline operations and increase productivity. Proven ability to establish and maintain excellent communication and relationships with clients. Respected as a motivational, influential leader and collaborator who guides high-performing teams in realizing project objectives. Out-of-the-box, analytical thinker committed to maximizing efficiency and facilitating organizational growth and impact. CONTACT WORK EXPERIENCE

Location

Bronx, NY

Email

adgnbr@r.postjobfree.com

Phone

+1-646-***-****

EDUCATION

Bachelor of Science

Business Administration

City University of New York

Medgar Evers College

Brooklyn, NY

Community Operations Manager - NYC

Teamwell / New York, NY / Oct. 2019 - Present

Lead all aspects of Labor Marketplace and Hospitality Staffing, including recruiting strategy, process definition, mapping scheduling strategy, financial analysis and customer support.

• Plan organize and implement sustainable staffing strategy.

• Identifying staffing and recruiting KPIs.

• During the first month implemented a new ATS to keep accurate recruiting data for reporting.

• Spearheaded the full life-cycle recruitment process for all hourly employees. Including sourcing, screening, interviewing and selecting.

D

Meals on Wheels

Marketing Coordinator

Peppermint Creative Market / Brooklyn, NY / 2009 - 2014 Presented brand positioning for the organization's first communication campaign. Conducted qualitative and quantitative research to help guide new creative efforts.

• Developed strategic campaigns to increase brand recognition and revenue streams.

• Directed all marketing, branding and public relations functions.

Operations/Scheduling Coordinator

GreenHouse Eco-Cleaning / Brooklyn, NY / 2014 - 2015 Coordinated and spearheaded critical project tasks to ensure project delivery within allotted budgets and timelines. Drove operations excellence by handling daily appointment bookings, scheduling/rescheduling with zero errors and quickly submitting estimates to prospective clients.

• Built and maintained strong customer relationships through regular meetings/communications with a 30% increase in revenues.

• Organized all quality assurance and inspection duties for the quality assurance coordinator to enhance quality ratings by 60%

SUBRENA DHANAI

OPERATIONS MANAGEMENT PROCESS DEVELOPMENT PROJECT MANAGEMENT S

D

Personal Skills Technical skills

SOCIAL WORK EXPERIENCE CN…

Linkedin

Linkedin / Subrena

Facebook

Facebook / Subrena

Dhanai

REFERENCES

Fletcher Cline / Teamwell

Chief Operating Officer

P: 619-***-****

E: adgnbr@r.postjobfree.com

Andrew Batwash / Managed by Q VOLUNTEERISM

Operations Manager

P: 732-***-****

E: adgnbr@r.postjobfree.com

Westchester Community

Church (Food Pantry)

Kevin Green / Managed by Q

Director of Operations.

P: 410-***-****

E: adgnbr@r.postjobfree.com

INTERESTS AND HOBBIES

Reading Gym Traveling Food Online-Shopping

• Budget Management

• Process Improvement

• Strategic Planning

• Client Retention

• Interviewing/Hiring

• Salesforce

• Google Docs

• Slack

• Looker

• Fountain

• SparkHire

• ADP Payroll System

• Nowsta Scheduling

• Microsoft Office Suite

• Crelate

Contact this candidate