Caroline Pereira – Business Process Analyst

Mobile: +965-******** adgnbi@r.postjobfree.com

With a key forte in HR Operations Excellence combined with Process Re-engineering, Management Information and Systems(MIS) and Work Force Management (WFM), I bring with me a varied experience of different businesses and different types of Business Reporting.

Great communication, interpersonal and presentation skills combined with my ability to multitask and an eye for details I am an excellent Team builder/Team player where having worked with a lot of Systems and People has honed my skills to recognize trends and anomalies. I have on hands experience with Payroll (from fresher’s to Top Management) and HR Policy implementation PERSONAL INFORMATION:

Visa Article: 22 and transferable

Date of Birth: 24th May 1982

Nationality: Indian

RECENT ACCOMPLISHMENTS:

Completed the Operations Process Alignment on Google Sheets for a Recruitment firm – Streamlined data gathering and reporting for smooth process of visa processing from India.

Complete Business Requirement document for AX MS Dynamics within 3 months – HR and Payroll - @ The English Playgroup and School.

Successfully completed implementation of KECCS for Commercial Bank as the BA allocated to the project - @ Commercial Bank of Kuwait

Bank wide implementation of Process Mapping and identifying re-engineering opportunities - @ Commercial Bank of Kuwait

Implemented the AML Procedure in alignment with Central Bank and Kuwait Rules and Regulations - @ Commercial Bank of Kuwait

Ensured the ISO certification was not revoked by taking action on the requisite audit points

- @ Plexus information & Computer Systems Company

Workflow solution design and implementation within HRD which reduced the TAT from 5 Working days to 2 hours - @ Al-Mulla Group

Designed the Incentive System for the Accounting and Life & Pension processes - @ Capita

Group

EDUCATION:

St. Xaviers College, Bombay, India : BSc. In Statistics & Computer Applications: May 2003 Statistics Honors Projects included:

Life Sciences with applied Statistics

Stock Exchange & Statistics

Insurance, Reinsurance & Brokerage

Caroline Pereira – Business Process Analyst

Mobile: +965-******** adgnbi@r.postjobfree.com

WORK EXPERIENCE

TICE

Lead MIS and Business Communications April 2018 to Apr 2019 English Playgroup School

Business Process Analyst April 2017 to Jan 2018

Manage the day to day and monthly reporting for Management.

Analyze Reports on Incidence Occurrence and report to COO.

Analyze and report Student enrollment and cost percentage for Extra Curriculum and After School Activities.

“Business process management” (BPM): prioritize, analyze, design, document, improves, re-engineer, and support the acceptance testing of processes across EPG.

Work with BIU (Business Intelligence Unit) & PMT (Project Management team) to prioritize deliverables.

Process Modeling, Dashboard designing and Implementing, Creating business requirement specification and Business requirement documentation and translate it into functional specifications.

Implementation of Data storage and management system in coordination with IT team

Day to day System Issue resolution for AX Dynamics and E-forms in co-ordination with IT and Vendor team

Manage Customer Complaints and Feedback documented in the E-forms

Design and document the UAT after change management

Managed Payroll for 3 months for a staff of 1100 to 1200. Commercial Bank of Kuwait

Business Analyst – for Information Systems & Process Excellence Enabling Department: September 2013 – June 2016

Worked as Outward Swift Remittance Officer since December 2016

Design and Implementation of Process Solutions and Reports

Process & performance analysis, monitoring, reporting – Internal & Regulatory for Banking Operations division.

Managing Projects as assigned from inception to completion with complete Project Documentation.

BI on biz performance levels, Strategic inferences against biz specific projected budgets & local / RFP and BRD Documentation

Process Mapping and Procedure Documentation for Projects – Applications under review.

BPR within Treasury back office, Central Operations, Corporate Banking, Back Office to improve process efficiency & service levels.

Plexus information & Computer Systems Company

Operations Analyst for the Sales Team. February 2012 – April 2013

Assistant QMR for ISO.

Monitor implementation & report impact on all business areas.

Purchasing & Vendor Management - Prepare Sales & Cash Flow Reporting with Forecast and Closures.

Review the Operational Flow and suggest changes to be implemented at Management approval

Amend/Update Procedures for Purchasing/Receiving/IT Sales and Services. Caroline Pereira – Business Process Analyst

Mobile: +965-******** adgnbi@r.postjobfree.com

Capita (UK insurance co)

Sr. Analyst for Business Planning and MI March 2008 – April 2009

Prepare Workflow for new processes in line with client recommendation. Conduct pre process Workflow Analysis to confirm feasibility/practicality of the same.

Strive for continuous improvement, development, implementation and maintenance of business processes and work systems with application of LEAN

Increase the effectiveness and efficiency of Support Services and Business Operations through coordination and communication and application of LEAN

FTE Planning and Analysis for 3 processes (General Insurance, Life and Pension, Financial Accounting)

Planning and implementing periodic updates on Standard KPI and process KPI

Capacity planning for 3 sites

Worked as back up for RISK MANAGER

Drafting and auditing risk policies involves international banking and insurance compliance JP Morgan Chase (US BANK)

Sr. Business Analyst for Workforce Management and Operations Excellence January 2007 – March 2008

Taking responsibility for System Issue Escalation and Resolution - GAP implementation for Issue resolution and Root Cause Analysis

Preparing Plan of Action to eradicate the negative trends and risks (On site and business level).

Analysis of the results of the Plan of Action and risk involved with temporary/permanent resolutions

Forecasting and Call Routing for Vendors

Drafting Site Risk policies for management review and approval

Six Sigma Application for Technical and HR Projects

Examine Process Flowcharts, their implementation and provide feedback and pointers for improvement with focus on costing and CSat

Business Analyst for Workforce Management January 2006 - January 2007

Daily Adherence Reports and Monitoring for Captive and Vendor sites

Monitoring via RTA and AVAYA

.Scheduling Training for Captive Site in coordination with the trainers and ensuring completion rates and scores as specified

Preparing Reports, tracking negative trends and periodic risks

Sending detailed updates during System Issues and Root Cause Analysis on Resolution Caroline Pereira – Business Process Analyst

Mobile: +965-******** adgnbi@r.postjobfree.com

WNS Global Services (BRITISH AIRWAYS)

Customer Service Supervisor and MI Specialist January 2005 - January 2006 Customer Service Supervisor October 2004 - January 2005 INTELENET GLOBAL SERVICES:

Sr. Customer Service Executive – Telemarketing February 2004 - October 2004 ZENTA TECHNOLOGIES:

Account Services Associate – Credit Cards `August 2003 -February 2004

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