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Eng.Ali H.Saleh

Mechanical Engineer

Adress Amman –Jordan

Contact no.: 009**-*********

E-mail and Zoom App. : adgna8@r.postjobfree.com

Personal Information

Nationality :Jordanian.

Date of Birth :18th-Feb.-1989

Place of birth: Kuwait.

Gender : Male

Marital Status : Single

Driving license Details: UAE Driving license.

Visa Status: Employment Visa

Career Objective

Seeking for a career opportunity to utilize my mechanical skills and provide significant contribution to the success of my employer effectively. Willingness to work hard in challenging environment with a purpose of growth, knowledge and creativity, in order to achieve organizational goals. Education

Bachelor's Degree in General Mechanical Engineering. o AL-Balqa' Applied University - Jordan.

o From Septamber2007to February 2012.

High School,Tawjihi

o Al Qabessi Secondary School - Jordan

o From 2006 to 2007

Summary of Qualifications &Courses

Heating,Ventilatingand Air Conditioning(HVAC)

Variable Refrigerant Volume(VRV).

AutoCAD (2D).

Fire Fighting System Course in design Sewage System, Water Supply System.

Five Steps (5S).

Lecture in Photovoltaic Cells (PV Cells).

WORK EXPERIENCE

Senior Service Advisor, July 2019 – April 2020

Range Rover, Jaguar (Premier Motors)

SUMMARY:

• Greet and meet customer and ask customers to explain specific vehicle issues.

• Listen to the customer complain and use open and close question to get the exactly concern and write it in R.O in the auto line system.

2

• Informed Customer if job cover under cash or contract or warranty .

• Attaching service history, claim history, warranty paper,vehicle sitting feature and q/c paper with job card .

• Check out vehicle customer by tablet.

• Print job card and take customer signature and Provide transportation to the customer.

• Follow up between workshop and customer & advises customer on necessary repairs and maintenance required with providing estimation cost for additional concern .

• Deliver customer vehicle and explain the work which it is completed by mechanics and makes suggestion for future maintenance.

• Calling customer and follow up with him/her after devilry the vehicle.

• Follow up open WIPs and support coasting department for close it.

• Arranging good will form, updating form for service contract and updating form for extended warranty.

• Achieve monthly customer satisfaction (KPI’s) .

Senior Service Advisor, July 2017- June 2019

Chevrolet, Cadillac and Opel (Liberty Automobile)

SUMMARY:

Achieving labor target for almost periodic working for more than 15moths from 21 works.

Greet and meet customer and receive the vehicle by writing customer concern in welcome sheet and open R.O in CDK system.

Follow up with workshop, technician and controller to get the updates about customer’s vehicle.

Communicating and inform customer and estimation price for addition job and the required time for repair the vehicle.

Follow up and update customer about concern in the vehicle.

Deliver customer vehicle and explain to the customer repairing job, cost and guide customer to cashier.

Calling customer and follow up with him/her after delivery the vehicle.

Arrange monthly report for inflow, approved &non-approved report.

Achieve monthly customer satisfaction and KPI’s. Service Consultant, June 2016 –July 2017

NISSAN (Al Masaood Automobile)

SUMMARY:

Greet customer and Asks customers to explain specific vehicle issues.

Understanding the customer needs.

Enters customer information into system and write orders and descriptions of problems.

Estimating the cost and time needed for repairs.

Follow up with the customer if there are any additional services or costs that arise during service.

Explaining repairs to customers and deliver the vehicles. Service Consultant, May 2014 –May 2016

3

HYUNDAI & KIA MOTORS (JUMMA AL Majid EST.)

SUMMARY:

Reception of clients and take the data and maintenance work required.

Check the car and principled leadership to make sure of the damage and the complaint.

Open the card maintenance work and identify the proposed actions taken with the Consent of the client.

Follow-up with Maintenance Control to find out the volume of maintenance work and the extent of achievement.

The link between customers and the maintenance department.

Estimating the cost of wages and of spare parts required.

Delivery of the vehicle to the customer after confirmation of payment of the amounts due on them

Coordinate with clients in the case of other reforms & set a date the end of the maintenance work.

Follow-up service after maintenance and communication to customers.

Processing monthly maintenance reports for all types of maintenance Maintenance Mechanical Engineer, February 2013 - January 2014 Jordan Poultry Processing& Marketing Co. - Jordan

SUMMARY :

Providing technical engineering support for workshop activities to ensure that

Components and equipment is maintained and refurbished correctly.

Organising routine servicing schedules

Allocating work to a team of fitters

Checking and calibrating instruments to make sure they are accurate.

Carrying out quality inspections.

Responding immediately to equipment breakdowns.

Fixing faults or arranging for replacements to be installed.

Keeping production managers informed of progress.

Organising teams to make sure 24-hour cover is available.

Making sure all safety precautions are taken.

Foreman (Trainee), March2012 – February 2013

Consolidated Contractors Company(CCC) – Jordan

Supervised and coordinated the activities of workers who construct, operate and maintain oil pipeline gathering system. In charge of gauging, sampling, testing, and pumping products from wells to central dispatch point by main pipeline to refineries and terminals.

Supervise and coordinates activities of workers engaged in operating digging and pipe laying machines and in installation of pipe, pumps, valves, and meters to construct maintain pipelines

Read the sketch and enforce work in the site.

Follow up the workers and make checking all things done properly.

Knowledge of laws, legal codes, safety rules, organization rules. Computer Skills

AutoCAD 2010(2D).

Excellent in working on MS Word, Excel, PowerPoint, and Internet. 4

Oracle System.

CDK system.

Autoline System.

Special Skills

Knowledge of sales and marketing.

Good practical and technical skills.

Self-Motivated, Strong communication and interpersonal skills

Excellent oral and written communication skills

The ability to work quickly and under pressure.

Skilled in handling multiple projects simultaneously

Comprehensive knowledge of materials and design principles

The ability to manage a varied workload

Good problem-solving skills

The initiative to work on by myself or as part of a team.

An awareness of health and safety legislation

ASSOCIATION / MEMBERSHIP

Member in Jordan Engineers Association (JEA).

Language Skills

Arabic: Mother tongue.

English: Excellant In(Reading,Writting and Speaking). Hobbies

Socializing with friends. * Travel. Swimming. Basket ball Football

Contact this candidate