Sales Representative

Khyati Jhaveri

***** ****** ******* ***. **** ***

Stone Ridge VA 20105

{M} 571-***-**** {Email} ***********@*****.***

Passionate yet organized team-worker with 9 years plus experience in customer service and administrative department. Acquired key skill sets and established sales work values as follows:

·Active learner and effective communicator – Practices good judgment and discretion while working closely with sales managers, firm’s internal departments and customers.

·Outstanding communication skills – Ability to convince while maintaining professionalism.

·Multi-task effectively – Prioritize independently and meet tight deadlines at all costs.

·Equally efficient in customer service and administrative activity.

·Proficiency in computers – MS-Office, Adobe, Outlook, Google Suite.

Professional Experience:

Customer Service Agent

NY Department of Labor - Remote August 2020 to Present

Duties and Responsibilities:

•Utilize appropriate systems guides, interview techniques and established protocol to obtain necessary information, determine claim type and program code, and complete claims process so that "first pay" and timeliness goals are met and claimants receive entitled benefits.

•Extensively use automated systems to review, enter, update, and report claim information.

•Follow established protocol to take statements; key information from claimants and employers; and prepare and process documents that are used to adjudicate claims and make accurate determinations.

•Follow up with claimants and employers through phone calls or e-mail to obtain the necessary information to process claims timely and efficiently.

•Maintains sincere interest in providing stellar customer care.

•Exercises independent thinking in meeting customer expectations.

•Combines the knowledge of the product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.

•Ability to effectively deal with complex customers.

•Ability to create positive customer relationships by defusing angry and upset customers.

•Attention to detail-documentation and follow-up.

Inside Sales Representative

Cosentino - Washington DC Center September 2019 to April 2020

Duties and Responsibilities:

•Welcome and engage every customer and provide the best customer experience, with the goal of developing long term relationships and foster brand loyalty.

•Pro-actively identified, located and qualified new business leads.

•Developed friendly rapport with customers and prospects to facilitate open discussion on features of various natural stone.

•Developed and continually refined knowledge of products in order to answer customer questions and develop creative ways of meeting customer needs within the scope of existing product offerings.

•Performed general and detailed demonstrations of products over the web and on-site for customer/prospects.

•Prepared cost proposals for customers and customer prospects.

•Tracked sales process and transitions customer to the product implementation team.

•Closed business once proposal with costs has been delivered.

Showroom Sales Specialist:

Cosentino - Washington DC Center April 2019 to September 2019

Duties and Responsibilities:

•Assist all walk-ins & customers with appointments that arrive at the showroom.

•Provide support face-to-face, over the phone and via email to better help customers understand the benefits of Cosentino brand.

•Support the sales team by preparing sample shipments for customers and end users, checking stock for materials when requested, as well as highlighting possible stock issues that may arise to help them achieve and exceed sales targets.

•Work with the City Manager and General Manager to increase traffic within the City Center/Center and leads.

•Register visits and leads in SalesForce.

•Develop and build relationships with key architects and designers in the area.

•Ensure the showroom is always in perfect condition: this includes, equipment, supplies, furniture and placing marketing materials.

•Manage and maintain the showroom: this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, attending visitors daily and during events.

•Manage the administrative tasks required for suppliers.

•Perform and keep records of documents in the Center according to its needs. This includes but not limited to - accounts receivable, accounts payable, invoices, credits, tax certificates and customer payment records.

Merchandising Assistant

Comfort Management Corporation February 2018 – April 2019

Duties and Responsibilities:

·Enter and order special and custom orders, as well as update stores on their progress,

·Maintain vendor master files – catalogs, marketing initiatives, correspondence & purchase orders.

·Distribute Shoes through Recommended transfer system

·Ensure IMAGINE is updated for model season changes

·Communicate with the vendors

·Assist with receiving seasonal merchandising

·Work with catalog vendors to organize pictures, logo & copy

·Maintain shoe pictures in IMAGINE system

·Ensure all price changes from vendors are entered along with markups and markdowns

·Maintain Map pricing on Amazon

·Vendor Reporting weekly and monthly

·Enter Merchandise into Amazon

·Assist with style out

·Create accurate item numbers in imagine

·Calculated weight, volume, or cost of goods to be moved.

·Recommended shipping solutions to minimize cost or environmental impacts.

·Determined efficient and cost-effective methods of moving goods from one location to another.

·Communicating directly with Shippers and Consignees, Warehouse manager and keeping the record of the inventory

·Provided tracking results to customers through calls and emails

·Preparing, printing, sorting weekly and monthly reports from Imagine.

·Taking pictures of shoes, editing and listing them on eBay and shipping them on daily basis.

Sales Service Representative - January 2017 – December 2017

MidAtlantic Broadband Companies

Duties and Responsibilities:

·Contacted existing customers, pending disconnects, and future customers for cable, internet and phone service.

·Prepared weekly reports, analyzed all customer concerns, problems and resolutions.

·Maintained complete knowledge on all services, procedures and marketing promotions.

·Handle complaints concerning billing or services rendered, referring complaints of service failures to designated departments to seek resolution.

·Achieve proficiency in providing customer support for service complaints within a required time frame.

·Place new installation orders, service orders for disconnects and service changes generated from the customer.

·Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts.

Sales Coordinator – August 2011 to August 2016

DPI Simba Limited.

Responsible for serving as the primary liaison between the sales department, marketing staff, senior managers and the rest of the company. Responsible for supporting the company Sales Team and ensuring that they have the tools, support and resources needed.

Duties and Responsibilities:

·Supporting all the sales team related activity of the company.

·Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.

·Writing up accurate sales correspondence.

·Preparing Sales Orders, Sales Information Report, Sales Order Status Report using SAP.

·Tracking sales orders to ensure that they are scheduled and sent out on time.

·Effectively communicating with customers in a professional and friendly manner.

·Ordering and ensuring the delivery of goods to customers.

·Supporting the field sales team.

·Carrying out administrative tasks such as data input, processing information using MS Office, and Google Suit and SAP, completing paperwork and filing documents.

·Organizing sales promotional campaigns.

·Contacting potential customers to arrange appointments.

·Speaking with customers using clear and professional language.

·Resolving any sales related issues with customers.

·Completing the administrative needs of the Sales Department.

·Making follow-up calls to confirm sakes orders or delivery dates.

·Responding to sales queries via phone, e-mail and in writing.

·Accurately analyzing and assessing statistical data.

KEY SKILLS AND COMPETENCIES:

Professional:

·Customer service experience in an office setting.

·Can calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

·Strong ability to multi-task, prioritize and execute.

·Ability to perform under pressure and stressful conditions.

Personal:

·Willing to take responsibility for her own actions and decisions.

·A fast learner who can quickly understand and articulate new technologies and processes.

Languages known:

·English - Read, Write and Speak

·Kiswahili – Read, Write and Speak

·Gujrathi - Speak

·Hindi - Speak

AREAS OF EXPERTISE:

·Inside Sales

·Customer service

·Excellent organizational skill

·MS Office

·Ability to multitask

·Self-motivated

·Google Suite

·Adobe

Qualifications & Education:

BA in Business Administration (Graduation in May 2011)

University of Dar Es Salaam (3.52 GPA)

Certification Courses:

Mastering QuickBooks Level 1– March 2018

PC Technician & Networking + Windows 10, PCTL Training Institute Limited – September 2016.

Advanced MS-Office, PCTL Training Institute Limited – July 2016.

Basic MS-Office, PCTL Training Institute Limited – January 2010

Advanced Tally, PCTL Training Institute Limited – June 2009

Certificate in Accountancy, PCTL Training Institute Limited – July 2009

Tally, PCTL Training Institute Limited – December 2008

References: Available Upon Request.

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