personal Assistant, Customer Service Representative

OZOKWERE CHINWE

No. ** Simpson Street Ebute Metta, Lagos State.

080********/090********

adgn88@r.postjobfree.com

CAREER OBJECTIVE

To obtain a position that will enable me to use my strong organisational skills, educational background, and ability to work well with people.

EDUCATION

Federal University Wukari, Taraba State.

B/Art in History and Diplomatic Studies.

2015-2018

Federal Polytechnic Mubi, Adamawa State.

National Diploma in Mass Communication

2010-2013

Federal Government College Wukari, Taraba State.

West Africa Examination Council

2001-2007

Jenkabi Nursery and Primary School Wukari, Taraba State.

First School Leaving Certificate

1995—2001

EXPERIENCE

Solar Energy 4 All, Lagos state.

Customer Service Executive (2020 till date)

I handle inquires made via email, telephone or in person. Answer questions concerning products and services and provide information about company policies and procedures. I supervise the showroom, ensuring the shelves are properly stock with inventory, and creating of invoice when a customer buys product from the showroom. I’m also responsible for planning, implementing, managing and monitoring company’s Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales. I also log customer calls into the computer system so that a record of the situation is on file.

Opay Omall, Lagos state.

Customer Service Representative (2020)

I managed large amounts of incoming calls in a timely manner. I worked closely with the operations team to serve customers by providing product and service information while assisting them with questions, inquiries, and complaints. I identified customers’ needs, clarify information, assist customers in placement of orders, refunds, or exchange and follow-up on all customers’ request. I also kept records of all conversations in call database in a comprehensible way.

OpayQR Akure, Ondo State.

Chinese Manager’s Personal Assistant (2019-2020)

Daily Supervising of any project the Chinese Manager is working on. Managing diaries, organising meetings and appointments. Typing, compiling and preparing reports, presentations and correspondence. Booking and arranging travel. Reminding manager of important tasks. Collating and filling expenses. Systematically filing important company documents.

Independent National Electoral Commission Ado-Ekiti, Ekiti State. (2019-2019)

Presiding Officer

I exercised guidance, direction and control of the polling units. I issued out the ballot paper, counted the ballot paper after election and announce the result in the polling unit and also reported to the collation officer.

National Youth Service Corps – Ekiti State. (2018-2019)

Housing Cooperation Ado Ekiti,

Administrative Officer

I attended to some administrative works like taking care of the office files, managing the office supply stocks and placing orders. I prepared regular reports on office expenses, maintained and updated company’s database, organised a filing system for important and confidential company documents. I distributed and stored correspondence (e.g. Letters, emails and packages) alongside customer service duties to meet the needs of clients and visitors.

Airtel Telecommunication Company Wukari, Taraba State. (2014-2015)

Marketer

I was into marketing and distribution of Airtel sim cards in bulk, modems and advertising our products to my outlets. I was also educating and informing my outlets about new tariffs and services.

Lily's Fashion Wukari, Taraba State. (2013-2014)

Manager

I checked the daily sales made by the sale’s agents, checked the account book, responded to customers' complaints if not handled by the sales agents, ensured that there was a good organisation and customer relationship with our clients.

Industrial Training – Taraba State Television Station Jalingo, Taraba State (2011-2012)

Journalist

With my Excellent writing and verbal communication skills, I anchored a program on Television. Engaged in series of interviews; at the government house, business men and women which were aired. I was also involved with plenty team work with my colleagues which I was good at.

PERSONAL PROFILE

Date of Birth

Marital Status

Nationality

Known Languages

Hobby

: 3rd February, 1990

: Single (Female)

: Nigerian

: English, Hausa and Igbo

: • Reading, • Listening to music, •Travelling, • Modelling.

PERSONAL STRENGTHS

• Good communication skills. • Perseverance. • Assertiveness. • Creativity. • Good sense of Judgment. • Ability to Adopt to new Culture.

TECHNICAL SKILLS

•Well organised, eager to learn and proactive.

•Reporting skills.

•Verbal communication

•Office administration procedures.

•Attention to details

•Telephone skills

•Teamwork

•exceptional customer service skills

•Ability to manage multiple tasks simultaneously.

•Effective Use of Microsoft Word and Excel.

•Good Time Management

•Leadership Skills

•Organised and sincere

ACHIEVEMENTS & AWARDS

• National Youth Service Corps —2018-2019

INTERESTS

•Administration

•Human Resources Management

•Project Manager

•Customer Service

•Quality Control

REFERENCE

AVAILABLE ON REQUEST - ""

DECLARATION

I solemnly declare that all the above information is correct to the best of my knowledge and belief.

Contact this candidate