Post Job Free

Resume

Sign in

Social Media Office Assistant

Location:
Abu Dhabi, United Arab Emirates
Salary:
8000
Posted:
October 05, 2020

Contact this candidate

Resume:

CAREER OBJECTIVE

DYNAMIC AND R E SULT-ORIENTED P ROFESSIONAL W I TH A

SUCCESSFUL T R ACK R E CORD I N S A L E S AND CUSTOMER S E R V I C E I NDUSTRY. WELL-V E R S ED I N DEALING W I TH MANAGEMENT, P E E R S AND D I V E R S E C L I ENTELE I N ORDER TO ACHIEVE CORPORATE GOALS AND CUSTOMER S A T I S F ACTION. I NTEND TO BUILD A CAREER I N A L E ADING ORGANIZATION W I TH COMMITTED AND DEDICATED T E AM, TO CONTRIBUTE, L E AD GROWTH E F FORTS I N MANAGING AN A R E A AND DEVELOP T A RGET S EGMENTS. W I L L I NG TO WORK A S A K E Y P L A Y E R I N A CHALLENGING AND C R E A T I V E ENVIRONMENT.

CAREER PROGRESSION

Dnata- Emirates group, 09Dec2013 - 14Sep2020 Dubai - UAE INDOOR SALES CONSULTANT

Demonstrate excellent product knowledge in order to be able to promote and sell products with the highest level of integrity. Represent the business to other businesses in order to discuss the product to prospective clients in order to generate revenue and to aid in company growth and expansion.

Greet guests and ensure that they are extended the highest levels of customer service at all times.

Provide pricing and delivery information, processes orders, and coordinates with line manager on method of payment. Maximize sales opportunities and achieve new sales of additional products.

Involve in discussions with management over upcoming products and promotions.

Provide accurate feedback on future buying trends to their respective employers.

Country Vacations LLC, 01Nov2012 - 30Nov201 Abu Dhabi - UAE Handling agent for fly Dubai and having increased business for other airlines at Dubai international airport terminal 2. Maintains close coordination with police authorities and airlines for smooth facilitation and check-in of DEPCO passengers. Follows up and reviews airline files, billing statements and emails received to resolve baggage claims on behalf of the airlines. Meet and exceed company standards at all times while representing the Company either on-or-off the job. Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction, being a role model for the desired safety behaviors & leading with safety.

Well-versed in aviation phonetic alphabet system in order to hear and speak numerical sequences clearly and effectively over a two- way radio system.

CUSTOMER SERVICE AGENT

SONIYA

KUWATADA

adgn6u@r.postjobfree.com

+971-**-*******

AGE: 28

Nationality- Indian

Passport # U0804723

VALID U.A.E. Driving license

UAE Residence Visa-

14Dec2020

INTERESTS & HOBBIES

Reading and Writing

Cooking

Travelling and Culture

CERTIFICATES &

REFERENCES FURNISHED

UPON REQUEST

AVAILABLE IMMEDIATELY

Abu Dhabi - UAE

CAREER PROGRESSION

Air India Sats 10Feb2011 - 20Sep2012 Bangalore - India Handling agent for dragon air as a flight controller (flight/service controller) Prepare for customer inquiries by studying products, services and customer service processes to provide increased business to Airlines while successfully dealing with other businesses.

Respond to customer inquiries in a timely manner by researching possibilities and forwarding all related information.

Record customer inquiries by documenting responses in customer's accounts. Enhance quality of service by recommending improved processes, identifying new product and service applications.

Accomplish customer service and organization's mission by completing related results as needed.

GUEST SERVICE ASSOCIATE

Receiving the customers, clients, visitors, in a polite and pleasant way with a good smile and assist them.

Building relations while dealing with other hotels and other businesses related to hospitality.

Answering phone calls, and redirecting them to the concerned people effectively. Receiving postal, courier packages addressed to the employees of the organization and sending them to the addressed person.

Arranging travel and accommodation arrangements for employees and clients. Coordinating communication between employees of different departments. Recording complaints, problems, queries, providing suitable answers and assistance for the same.

Maintaining the records of entry and exit details. Managing the clients who visit by arranging stay related requests. Providing excellent customer service with exceptional guest satisfaction. Hotel Peridot Inn 01Mar2010 - 31Dec2010 Mysore - India FRONT OFFICE ASSISTANT

Self-Motivated

Well-disciplined individual

Finds joy in assisting others

Good in Multi-tasking

Teamwork

Observant and detail oriented

MS Office and Web Browsing

AWARDS & RECOGNITIONS

Customer Relation Management certificate from Frankfinn Institute of Air Hostess Training.

Best handling agent certificate from Dragon Air.

Aviation security certificate –dnata –Emirates group. Dangerous goods for passenger handling –dnata- Emirates group. Najm appreciation certificate during airport disruption 2017-2020, dnata-Emirates group.

SKILLS & ABILITIES

Multiple online courses done with dnata Emirates Group Critical thinking for better judgement and decision making on LinkedIn Social media marketing; Strategy and Optimization on LinkedIn Innovative customer service techniques on LinkedIn Lets's break the chain of Covid-19 Infection with MBR University ONLINE COURSE

BTEC HNC Aviaiton/Hospitality/Travel 2010

FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING

Bachelors of Commerce 2013 - 2016

INSTITUTE OF RURAL DEVELOPMENT SHIRUR, PUNE - INDIA ACADEMIC BACKGROUND



Contact this candidate