Résumé

Date: *st August ****

Name: Gan Jing Lun (Alan)

NRIC: 940***-**-****

Born: Kuala Lumpur, Malaysia

Address: **, ***** */****, **** Petaling, 57000 Kuala Lumpur, Malaysia Mobile: +601*-*******

Email: adgn4p@r.postjobfree.com

Key skills developed:

Adaptable in workplace

Stress tolerance

Creating a positive work environment

Motivating people

Able to lead

Creating and giving ideas

Coaching people

Quick learner

Understands Chinese dialects - Basic Cantonese, Hainanese, and Mandarin WORK EXPERIENCE:

Hotel Summer View 2019-present

Front Office Assistant

- Manage the safety and security database and internal systems, assist overseeing data entry And analysis

- Actively maintain an efficient working relationship with all hotel departments

- Manage front desk tasks for a 100 room full service hotel.

- Serve as a public relation representative for the hotel.

- Greet all guests in a courteous and professional manner.

- Experienced in handling blind guests.

Joy-stay MM2H

Agent Representative 2016-present

- Interviewed clients and deal with all applications face to face and by post to ensure that the client are eligible and qualified.

- Successfully oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.

- Ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents.

- Take full correspondent and monitor of all Immigration issues such as operations, remaining up to date with any changes to legislation

- Established, developed and maintained positive business and customer relationships.

- Continuously improve through feedback.

Oribond dance studio

Perfomer and dance show assistant 2015-2017

- Choreographed LED dance show at Glittering Qi gong 10th Anniversary Annual gathering.(2017)

- Assistant choreographer and performer for Telenor, Myanmar 2016

- Performer at Nirvana Star awards, Sunway Resort year 2015 Avillion Port Dickson

Intern Trainee 2014-2015

Front Office (Concierge)

Bellhop

- Pick up and deliver items, or run errands for guests.

- Provide information about local features such as shopping, dining, nightlife, and recreational destinations.

- Perform office duties on a temporary basis when needed.

- Receive, store, and deliver luggage and mail.

Food & Beverage

Hotel Waiter

- Maintain a professional and friendly demeanor and offer timely assistance to customers in order to ensure that their needs are met.

- Responsible for bringing orders from the kitchen to customers

- Following up with tables to see if their needs are still met and clearing plates as they’re finished.

- Ensure that the restaurant maintains proper standards of cleanliness and sanitation. Housekeeping

Floor Attendant

- Follow hotel security guidelines

- Ensure all assigned rooms are clean and tidy by the end of the shift.

- Help guests retrieve lost items.

- Report any technical issues and maintenance needs.

- Clean public areas, like corridors.

- Replenish bath care products and restock beverages and food items in the mini-bar.

- Change bed linen and make beds.

- Replace used towels Sweep and mop floors Dust furniture. EDUCATION:

Erican College BA (Hons) Business & Marketing Management 2015 to 2016

Reliance College Diploma in Hotel & Tourism Management 2012 to Dec 2014

High School SMK Bandar Baru Seri Petaling 2007 to 2011

Primary School SJK(C) Kwong Hon 光汉华小 2000 to 2006 Personal Interest:

- Video recording, video Editing, voice editing, and member of a break dancing team.

- Managing a fitness YouTube channel (Gjustlink) as a passion project

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