Sabena Brown

Profile

I believe my extensive experience in IT management, success in guiding the creation of superb IT/application solutions, and dedication to ensuring high-quality results uniquely qualify me for the role. Review of my qualifications will showcase 16+ years of progressive leadership high-profile companies, gaining a reputation as a trusted subject matter expert (SME) with emerging technologies and product lifecycle management. Since 2013, I have excelled as the NEXUS Database Developer and Technology Lead at Wood Group Kenny, where I align with leadership and achieve excellence across business development, design, SQL development, and more.

My work experience at the bank enhanced my customer service and my supervisor skills. I offer a high degree of professionalism, dependability and excellent communication skills, on all levels. As a Programmer, I have been responsible for the design and implementation of applications. My duties include recommending, implementing, and supporting new and legacy applications; producing technical and user documentation for new applications; mentoring and providing guidance to others. Innovative and solution orientated. Technically, astute, and results-driven professional with the attention to detail necessary to effectively manage customer-focused IT projects. I have a proven track record of meeting deadlines, beating budgets, and exceeding customer expectations. I am an adept problem solver with a reputation for implementing proactive and cost-effective solutions. Successful history of establishing and maintaining positive relationships with subordinates’ customers, managers, and peers. I am equally accomplished in working independently and as an integral team leader.

Technical Skills

Microsoft Office, Apache, MySQL, MSSQL, PHP, VMware ESX, ASP/MS SQL, ColdFusion, Oracle, Linux, Perl, Java, C#, C++, VB.NET, JavaScript, DTS, SSAS, SSRS, SSIS, Networking and Active Directory, Hyperion Cubes Admin, Automate 5, Unix, SAP, Lotus Domino PC Hardware and Peripherals knowledge, Windows OS (NT – XP), COBOL, AJAX, AS400, VB Script, XML, ASP.Net, SDLC, Certified in ITIL 2007, Oracle 11i System Admin, Visio 2003, Windows 7, SharePoint 2010, MS BI, VB Script, MS Macro, Technical PM, Data Analyst, IT Project Coordinator

EDUCATION

MBA of Technology Management, University of Phoenix (G.P.A. 3.65) – Graduated 2008

BBA of Computer Information System, University of Houston – Downtown (G.P.A. 3.26) – Graduated 2004

Employment History

Wood Group Kenny – Houston, TX

12/2013 - Present

NEXUS Database Developer/Technology LEAD - Work closely with WGIM leadership staff. Drive and manage a range of business development activities; engaging with both new and existing clients. Provide a liaison with teams and individuals within WGK that undertake business development, as well as establishing and managing new strategic partnerships. Learn WGIM’s Integrity Management computer-based video/audio system including hardware, software and development.

Lead customer relationship management for a portfolio of clients

NEXUS Account Lead between Clients and WGK

Knowledge of customer management techniques including key account management, sector development and strategic targeting

High level of customer management, problem solving ability and initiative

Project management and technical SME for multiple small projects.

Manage project budget, schedule, and be proficient at project paperwork and reporting to client

Cultivates and maintains enduring relationships with customers, collaborators and other stakeholders

Perform customize database design and development per client request

Capable of providing remote database development and support for our clients

Travel to client sites to meet and perform design for new additions to existing facilities and gather as-built information for creating drawings

Able to build/populate and design databases

Business Development

Develop, implement and maintain NEXUS IC Asset Integrity Management and Risk Based Inspection software solution.

SQL Server Administrator

Stewart Title – Houston, TX 01/2012 – 12/2013

SR. Architect Analyst- Responsibilities include providing support to SLS, be a technical liaison, develop and document business requirements, workflow analysis, issue resolution, technical team relationship management, assist in testing, and implementation to ensure efficient operation. Serving as SLS’s subject matter expert and being primary contact for all support. Troubleshoot SSRS and SSIS packages.

Interview customers (internal and external) to collect information about incidents and lead the customers through diagnostic procedures in order to come to an acceptable resolution.

Handle problem recognition, research, isolation, customer updates, incident documentation, case resolution, and follow-up for user problems, working with other team members or managers to resolve more complex problems.

Promptly respond to work stoppages and other priority cases, that affect SLS users (remote and on-campus), promptly handle problem recognition, research, isolation, customer updates, incident documentation, case escalation (if necessary), case resolution, and customer follow-up in a timely manner that complies with documented service levels for work stoppages and other priority cases.

Evaluate and recommend hardware needs, based on SLS standards and business needs. Send recommendations to SLS management.

Evaluate and recommend applications and other software based on SLS standards and business needs to SLS management.

Monitor case and call queues between calls or cases.

oPrioritize what you are working on compared to outstanding cases or calls in the queue.

oOnce you’ve made a determination as to the priority of each, either accept the case or call or notify the other team members so that someone will pick it up and work on it.

Create and maintain detailed documentation in current call tracking software database for all events, communications, and exchanges, troubleshooting steps, research, and any other related information without exception.

oCreate and modify necessary images for SLS.

oEnsure that SLS setup technician has the correct image for SLS setups.

Work with junior developers and engineers or other technical services teams, as required, to explain software errors, hardware errors or to recommend changes to programs.

Create or revise user training manuals and procedures.

Resolve day to day technical issues within the SLS Stewart Lender Services division’s applications and processes.

Perform analysis of system techniques and procedures to determine hardware, software, or system functional specifications.

Create test plans for new hardware/software releases

Execute daily and weekly technical tasks, including various reports and queries, to help monitor and mitigate customer issues.

Monitor and maintain SLS server processes and error logs to ensure application stability and performance.

Troubleshoot issues between SLS and various B2B partners

Identify recurring technical issues that need new ways to automate and ease monitoring of applications.

Assist in testing and deployment of SLS applications, specifically regarding server processes and services.

Provide guidance to the Junior Software Developers and Project Managers, ensuring SLS Division’s technical needs are met.

Become the recognized expert for the SLS department with respect to the systems that support that department.

Develop trust and confidence with SLS department management.

Troubleshoot SSIS Packages

Maintain C# application

Maintain and modify existing PHP modules

Deployed PHP modules via IIS

Used TFS for version control of the C# applications

Update SSRS Stored Procedures

Igloo Corp. Products – Katy, TX 06/2011 – 12/2012

IT System Analyst - Create programs that will assist with decision support. Responsible for designing and implementing Oracle technology-based solutions and demonstrate a blend of Oracle E-Biz Applications and Oracle technology skills. Track changes in the technology stack and ensure that all parties are informed regarding deliverables through regular updates. Work on multiple, concurrent tasks and prioritize tasks to maximize productivity and synergies, supporting the Oracle Super Users, Diagnose and resolving problems, managing configuration changes patches and upgrades, working with outsourced application management teams. Documentation of design and specifications per AIM and/or other standards for enhancement requests and development of interfaces:

• Troubleshoot problems that affect normal functioning of the Oracle Applications – E-Biz, OTM, WMS, IPM, Hyperion, OBIA and other Oracle applications

• Setup and complete Proof of Concept projects for technology.

• Knowledge of clustering, storage technologies, virtual environments

• Knowledge of SOA frameworks, Integration technologies

• Project Coordinator for 80% of the IT projects (Managing the project budgets and timeline)

• Support technology requirements for the business units supported

• Working and development knowledge of SharePoint 2010 and SharePoint Online

• Manage the Helpdesk technicians and resources. Managing the helpdesk SLA’s, and building AdHoc custom reports from helpdesk applications.

• IT liaison between IT and the business units.

• Effectively lead multiple cross-functional teams addressing complex projects, issues, and problems. Teams will be geographically dispersed crossing multiple time zones.

• Drive and deliver technical specifications (High Level Design / Low Level Design / High Level Test plans).

• Have the following database design skills: Logical data modeling and design, E/R modeling, Physical database design, table design, data warehouse design, indexing, application, and database optimization experience, Experience designing and implementing database maintenance plans, knowledge of PL/SQL.

• IT Technical Writer (Create IT Polices for China, projects Documents, and Project manuals)

Sterling Bank – Houston, TX 12/2007 to 6/2011

Programmer/Analyst – Designs and implements advanced level applications/databases. Maintains and supports new and legacy applications/databases Develops and maintains technical and user documentation for newly designed applications. Participates in disaster recovery exercises as related to area of responsibility; ensures technical and user documentation is complete and up to date. Managed multiple projects at various levels simultaneously; with a high degree of professionalism.

Designed and developed features for a File Lifecycle Manger – an automatic web application where the policy and scripts controlled the movement between different levels of tiered storage (ILM). Along with, end to end responsibility for the features including UI, server, and database development. Features included auto-remigration, multiple tiers of storage, NFS support. Have worked with configuring IIS in this project. (C#, C++, ASP.NET, HTML, JavaScript, SQL Server, VS.NET, IIS).

Hyperion Essbase Admin (Maintain the cube hierarchy, and ETL and data load)

Responsibilities include design and development of web applications for various departments like Account Payable department.

Used the SSAS to access information from different data sources (Link SQL Server, Excel, etc…)

Troubleshoot SSIS packages

Developed and tested the inventory management systems in using (VB.NET, C#, MSSQL)

Provide object-oriented design, programming and implementation to customer invoice system using (VB.NET, MSSQL)

Business Intelligence (using SSRS, SSAS & SSIS)

Created SSRS for all Intranet Sites. Converted Crystal reports to SSRS.

Performed problem and system analysis, requirements gathering, design and development of custom software solutions for various departments.

Development tools & methodologies used: Visual Studio 2005/ 2008 (C#, VB.NET, ASP.Net), SQL Server 2005/2008, Business Intelligence Studio (SSIS), UML, MS Visio, and MS Project.

Wrote MDX SQL queries pulling data from multiple servers and databases.

Write small AMX scripts for FTP sessions and automation (Automate 5/6)

Produced comprehensive technical documents such as: fundamental and technical specifications, test plans, and user manuals.

Maintain software and documentation version control.

Proven record of consistently delivering high quality code in a deadline driven environment.

Getronics – Houston, TX 1/2007 to 11/2007

System Analyst III (Team Lead) – Managed internal application configurations to support customer services. I proactively collaborated with configuration teams to provide consistent, timely, and cost-effective configurations according to SLAs.

Reviewed and approved data submitted by regional transition teams for application configurations. Led team of forty Analysts; trained new hires, assigned work, resolved issues, and reported team’s progress to management. Supervises Analyst and participates in recruiting, hiring, training, Counseling, discipline, and evaluation of assigned staff Provides leadership and support to staff Monitors incoming call volume and distribution. Provides extensive telephone customer service Accepts and resolves escalated calls Directs user maintenance for the network and various other applications Performs other related duties as assigned.

Team Lead over 30+ Analyst

Met or beat every customer deadline for database implementation.

Suggested implementation team for each region; plan was executed based on departmental model.

Earned eight Excellence Awards from management and transition teams.

Streamlined implementation process; saved resources and ensured client satisfaction by meeting all deadlines.

Trained lower level teams to perform typically upper level tasks, resulting in substantial time and cost savings through decreased SLA timelines.

Earned two Excellence Awards from management in recognition of increased customer approval and cost savings.

Cypress telecommunication (cytel), – Houston, TX 07/2006 to 01/2007

Technical Support Supervisor/Financial Analyst – Directed and trained six consultants in helping clients design, deploy, and proactively manage new IT systems and infrastructure; provided 24/7 on-call service. Developed technical solution strategies, maintained inventory, and recommended hardware/software purchases for clients. Maintained and checked daily server, software, hardware, and backups. I resolved billing discrepancies, which resulted in over $20,000 of credit to the company account. PBX Support and Polycom certified. Perform PHP Admin queries and supervise and assist the helpdesk staff. I created an access database to assist with daily functions.

Consistently exceeded the expectations of numerous demanding clients in a time-sensitive environment.

Continually learned new applications to stay abreast of changing and emerging technologies.

Earned fast-track promotion from initial Consultant position.

Texas state bank – Houston, TX 12/2005 to 07/2006

Teller Supervisor – Directed and trained ten tellers to do more then just wait on customers I created an Excel spreadsheet to assist with daily functions. Open new account, and opening and closing of the branch. Responsible for expanding and deepening customer relationships by identifying customers’ needs comprehensively and matching their needs with selections and resources within the colleague’s assigned business line and across all business lines of the bank and coaching the teller team to do the same.

As the teller supervisor the critical role in delivering an exceptional customer experience during every interaction. Provided customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority.

Ensured our customers receive fast, friendly service and that common courtesies are extended to every customer. Directed the day to day operational activities of the teller area, directly supervised tellers to ensure each customer’s experience is positive and memorable, trains staff on operational issues, is knowledgeable of policies and procedures, and makes judgment decisions and coaches for referrals. In coordination with the Branch Manager ensure the operational integrity of the retail office. Also, was called on to oversee the office in the Bank Manager's absence, where there isn’t an Assistant Manager.

Operated in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Also was responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management.

Scheduling, Supervising, Training and Developing Staff,

Maintaining Customer Service standards, greeting customers and facilitating a welcoming and customer focused environment,

Performing as paying and receiving teller in bank lobby,

Responding to customer inquiries and concerns and creating positive solutions,

Daily monitoring of CTR processing

Ordering Cash for Main Bank and Drive In,

Balancing the Currency Vault and the Coin Vault,

Daily Transmittal of Cash Advances,

Counterfeit Note Report,

Monitoring accuracy of Monetary Instrument Log (MIL),

Maintaining supplies, Organization of the teller line,

Supporting the Staff by approving/overseeing transactions as needed, assisting with balancing issues and verifications of cash outages;

Performing monthly surprise cash audits,

Monitoring and providing guidance, written disciplinary actions when necessary,

Continuously working to improve the operations of the teller line and the bank,

Working with other Lobby Personnel to ensure excellent lobby operations,

Being a positive role model for all employees,

Ensures adherence to policies and procedures concerning the Teller functions.

Additech – Houston, TX 07/2004 to 07/2005

Technical Support Specialist/Deployment Admin – Deployed, and proactively manage new IT systems and infrastructure; provided 24/7 on-call service. Developed technical solution strategies, maintained inventory, and recommended hardware/software purchases for clients. Maintained and checked daily server, software, hardware, and backups. Travel across the USA for new installation and repairs. Perform calibration on pumps to verify the system was within regulations.

Consistently exceeded the expectations of numerous demanding clients in a time-sensitive environment.

Deploying Code (New Media) to various servers through a Linux server, and hardware

Travel 50%

Perform helpdesk duties to try resolve issues by phone

Work independently by VPN deploying and troubleshooting PCs through UNIX

DB Queries / Oracle Queries

Calibrate gas pumps prior to repairs and deployment

Deploy multimedia to display panels via Unix to over 15 states

Contact this candidate