Front Desk Service

EDDIE F. PASCUA, JR.

Electra St. Abu Dhabi, UAE

Mobile Number: +971*********

E-mail: adgmv1@r.postjobfree.com

SPECIALTY: GUEST SERVICE/FRONT DESK AGENT/CUSTOMER SUPPORT REPRESENTATIVE

Tertiary Education: Northwestern University

Laoag City, Philippines

Degree Program: Bachelor of Science in Hotel & Restaurant

Management-Major in Cruise Management

April, 2017

Strong time management skills & proven history of workplace punctuality

Attention to details & meticulous use of proper safety & sanitary procedures

Proficiency in Oral and Written Communication;

Multi-tasking;

Self-directed and motivated;

Good interpersonal & communication skills.

Efficient in OPERA Software

Efficient in Microsoft Windows Applications

The Eclipse Boutique Suites

Guest Service Agent – July 2019 to July 2020

1.Greeting and welcoming guests and visitors upon arrival.

2.Administering guests’ check-in which includes room assignments, coordination with bell services and staff management, whenever necessary.

3.Posting charges to appropriate guests’ accounts.

4.Completing guests’ check out which includes giving final bill and collecting payment.

5.Attending to guests’ requirements, and resolving their problems and complaints.

6.Attending to telephone calls and managing inquiries.

7.Assisting the reservation staff by taking reservations.

8.Teaming up by communicating with other internal departments toward service excellence and customers’ satisfaction.

9.Complying strictly with company procedures and safety policies.

10.Performing duties as per daily checklist.

Synergy Global Services (Philippines)

Customer Support Representative – July 2018 to June 2019

11.Helping customers with complaints and questions

12.Give customers information about product and services

13.Helping customers understand the product

14.Answering questions about their reservations

15.Performs miscellaneous job-related duties as assigned.

Fort Ilocandia Resort & Casino (Philippines)

Food & Beverage Attendant – January 2018 to June 2018

1.Correctly received orders, processed payments and responded appropriately to guest concerns

2.Serve food and drinks efficiently and handle complaints accordingly.

3.Assisting with the set up and decoration of buffets and replenishing the food and beverages in the buffet line

4.Ensured all dishes used were properly washed and sanitized to protect the health of our guests.

5.Maintain cleanliness and organization of the facility to ensure an overall pleasant and positive experience.

6.Promptly answer the telephone for room service calls and maximize sales opportunities through knowledge of product

Fort Ilocandia Resort & Casino (Philippines)

Housekeeper – July 2017 to December 2017

1.Maintaining a clean and sanitary room

2.Making beds and changing linens

3.Sorting, washing, loading, and unloading laundry

4.Keeping bathrooms stocked with clean linens, toiletries, and other supplies

5.Reporting any necessary repairs or replacements.

Nationality Filipino

Date of Birth 11 October 1994

Marital Status Single

Language Fluent in English, Filipino

Visa Status Cancelled

EDUCATIONAL BACKGROUND

SKILLS

WORK EXPERIENCES

PERSONAL DETAILS

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