Office Assistant Front
Resume:
OBJECTIVE
To be part of a highly motivated and professional team in a growing and a challenging working environment that will also make use of my skills
PERSONAL DATA
First and last name
Mary Louisa Rose Garcia
Nationality, Gender
Philippines, Philippines
Country & city of residence
Sta. Rosa Laguna
Height / Lbs
175
120lbs
Status / Children
SINGLE
-
No. Passport / Expiry
P5957168A
2028
Contacts
Mob.:
e-mail:
adgmui@r.postjobfree.com
Skype ID:
Ysagarcia88
LANGUAGE
Written
Spoken
Understanding
2
3
4
5
2
3
4
5
2
3
4
5
English
+
+
+
Filipino
+
+
+
EDUCATION-Institution
Specialization
Year graduated/City/ Country
Dominican College, Philippines
Bachelor of Science Business Commerce Major in Business Management
2008, Dominican College Sta. Rosa Laguna, Philippines
Executive Summary
Excellent attention to detail and highly multi-tasking capabilities
Self motivated and flexible to work with
Able to meet deadlines along with working under pressure
WORK EXPERIENCE
Position
Telephone Operator /Guest Service Center
Company’s name
MOVENPICK HOTEL IBN Batuta Gate, Dubai, UAE
Period / City / Country
June 2019 - March 2020
Responsibilities
Answers incoming calls and places outgoing calls
Directs call to guests room, staff, or departments through the switchboard
Receives guests messages and deliver the same to the guests
Logs all wake up call requests and performs wake – up call services
Provides information about hotel services to guests
Understand the telephone operator operations
Knows what action to take when an emergency call is required
Assists in reporting telephone equipment or service complaints and problems
Preparing daily Guest ware report
Updates guests preferences in the system (Opera)
Preparing the MIP and RIP guests ( Arrivals, In-House and Leisure guests )
WORK EXPERIENCE
Position
F&B Service Assistant (Mistral)
Company’s name
MOVENPICK HOTEL IBN Batuta Gate, Dubai, UAE
Period / City / Country
December 2016 till May 2019
Responsib9ilities
Welcoming the guest with a warm smile
Excellent customer service skill and able to solve the problem diplomatically.
Perform day-to-day financial activities as cash handling an cashiring
Table preparation accordingly to our standard.
Monitoring the open dining sections of the restaurant for empty and cleaned tables,
Estimating wait times for guests, monitoring the guest waiting list,
Ensuring that the needs of the guests are met while they are waiting.
Answering the telephone, booking reservations and moving tables together to accommodate large parties.
Offer appropriate seats using truly personable demeanor
Present menus, make recommendations and take orders
Ensure the quantity of food is sufficient to cater to the number of guests
Relay orders to the kitchen and ensure all orders are filled in a timely and accurate
WORK EXPERIENCE
Position
F&B Service Assistant cum Hostess
Company’s name
SAFIR DOHA HOTEL, DOHA QATAR
Period / City / Country
MAY 2015 – December 2016
Answers incoming calls.
Directs call to guest rooms, staff, or departments through the switchboard
Places outgoing calls.
Receives guest messages and deliver the same to the guest.
Logs all wake-up call requests and performs wake-up call services.
Provides information about hotel services to guests.
Provides paging services for hotel guests and employees.
Must be polite and courteous while answering the phone.
Open and close telephone functionality on the hotel front office software.
Keep records of calls placed and received by all departments and recording the call charges.
Setup conference calls in different locations and time zones.
Provides a paging service for hotel guests and employees. Process guest wake-up calls
Present menus, make recommendations and take orders
Ensure the quantity of food is sufficient to cater to the number of guests
Relay orders to the kitchen and ensure all orders are filled in a timely and accurate
Pay attention to guest orders
Write down all information’s clearly. Highlight special requests.
WORK EXPERIENCE
Position
System Associate IMPEX Office Assistant
Company’s name
DHL Supply Chain PROCTER &GAMBLE Philippines
Period / City / Country
October 2013- May 2015
WORK EXPERIENCE
Position
Supply Chain Office Assistant
Company’s name
Concepcion Carrier Air Conditioning, Philippines
Period / City / Country
Feb.2012-Feb 2013
WORK EXPERIENCE
Position
Treasurer
Company’s name
Enchanted Kingdom (Amusement Park) Philippines
Period / City / Country
November 2010-November2011
WORK EXPERIENCE
Position
Office Assistant
COMPUTER SKILLS
Operating system
Windows XP, Window 7
Office management tools
MS WORD, MS EXCEL, POWERPOINT etc..
PERSONAL Details
Gender
Female
Nationality
Filipino /Philippines
Martial status
SINGLE
Visa status
Residence
Language proficiency
English and Filipino
Passport number
P5957168A
I confirm that the information of application form is real: +
Date: Year 2020
Contact this candidate