WORK EXPERIENCE

Dubai Airports - Customer Service Representative / Executive

Secretary

February, 2016 - February, 2020

• Giving flight information and directing passengers to departure gates.

• Dealing with issues from delayed, cancelled or missed flight.

• Providing accurate gate, flight arrivals and departure time.

• Operates computer, printers and other equipment to enter, access, or manage data and information.

• Implementing processes or systems to help ensure good managment of the organisation.

• Writing reports.

• Collating information.

• Preparing and disseminating correspodence, memos and forms

• Checking frequently the level of office supplies and place appropriate orders

Panasiatic Solutions Inc (Bacolod City, Philippines) - Call Center Agent

July 2014 – July 2015

• Obtains client information by answering telephone calls, interviewing clients and verifying the information.

• Establishes policies by entering client information and confirming pricing

• Diagnose and resolve technical hardware and software issues involving internet connectivity (ADSL & Broadband Internet), email clients and other disputes

• Accurately process and record call transactions using a computer and designated tracking software.

• Informs clients by explaining procedures, answering questions and providing information.

• Maintains communication equipment by reporting problems.

• Maintains and improves quality results by adhering to standards and guidelines, recommending improved

procedures.

• Updates job knowledge by studying new product descriptions; participating in educational opportunities.

• Accomplishes sales and organization mission by completing related results as needed.

IRENE MABEL Z. ANIMA

Contact

Address:

Sedar building, Tourist Club, Abu Dhabi,

UAE

Phone:

+971*********

Email:

adgmtl@r.postjobfree.com

Personal Profile

Nationality: Filipino

Date of Birth: 29/05/1988

Marital Status: Single

Visa Status: Expired

Notice Period: Immediately

Languages

• Tagalog: Fluent

• English: Fluent

• Basic Spanish and Arabic

JOB OBJECTIVE

To seek for more challenging position in your company that suits my qualifications

Education

Bachelor of Science in Nursing - 2012

in West Negros University, Bacolod City Philippines TRAININGS

• July 28, 2016

Dubai International Terminal 3 Airport Service Flair Programme

• April 25, 2016

Dubai International Terminal 3 Airport Rescue and Fire Fighting Service

• July 11, 2014 – July 1, 2015

Panasiatic Solutions Inc. CSR Agent (Inbound Call Center)

• September 14, 2013

Amdatex Silay Inc. Achievement’s Award - Data Entry

• June 17, 2013 - June18, 2014

Amdatex Silay Inc. Data Trace- Data Entry (Encoder)

• June 2011

Riverside College Nursing Practice -Procedures like: Bed making; Flower arrangement

Amdatex Service Corporation, (Silay City, Philippines) - Data Entry

June 2013 - June 2014

• Maintain data entry requirements by following data program techniques and procedures.

• Verify entered customer and account data by reviewing, correcting, deleting or reentering data.

• combining data from both systems when account

information is incomplete.

• purging files to eliminate duplication of data.

• Prepare source data for computer entry by compiling and sorting information.

• establishing entry priorities.

• Process customer and account source documents by reviewing data for deficiencies.

• resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

• Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Skills Highlights

• Good Communication

skills

• Responding promptly to

customer inquiries.

• Communicating with

customers through various

channels.

• Acknowledging and

resolving customer

complaints.

• Communicating and

coordinating with

colleagues as necessary.

• Ability to communicate

clearly

• Ability to use positive

language

• Time management skills

• Ability to read customers’

needs

• Willingness to learn

Contact this candidate