Ambika Veeran

+91-805-***-****

adgms4@r.postjobfree.com • https://in.linkedin.com/in/ambika-veeran-36726442 No 12/19 pari sambandar Street, Venkateswara nagar, Ambattur, Chennai,India PROFESSIONAL SUMMARY

Telecom Operations Manager

• Leading network and application security personnel, developing strategy, setting goals and providing performance and professional development feedback

• Opportunity to work with and manage multiple third party service providers providing security service

• Correlates network activity across networks to identify trends of unauthorized use

• Managers vendors and oversees their performance

• Performs other work related duties as assigned

• Analyzes components of the Information Security Program to identify weaknesses and develop opportunities for improvement

• Manage outsourced vendors that provide information security functions for compliance with contracted service-level agreements

• Meeting or exceeding service level agreements (SLA’s) for incident response and investigations WORK EXPERIENCE

Telecom Security Operations Manager Apr 2020 - Present Verizon Data Services India Pvt Ltd

Network Security Operations Manager

• Works with the Global Security Operations Manager, Global Security Operations Specialists and the Global Security Investigations and Intelligence Team to anticipate, identify and evaluate global risks that carry a significant risk to the enterprise

• Prioritizes strategies through risk assessments that incorporate both frequency and severity

• And directs the implementation of policies, procedures and best practices of the GSOC. Determines staffing requirements

• Communicates with team members on a regular basis, ensuring their project efforts are prioritized properly based on organizational objectives

• Coach, manage and develop staff by establishing clear goals, expectations and strategies for employee performance and career development

• Manage individual and team performance to consistently meet performance standards

• Providing performance and management reporting

• Develop and supervise work schedules to ensure proper staffing levels are maintained

• Establish performance goals and priorities

• Actively participate in hiring of new team members, adheres to policies and procedures, and create motivational strategies to drive quality performance

• Providing a centralized location for management, coordination and knowledge base contact, in particular for severe and critical incidents

TATA Communications Transformations Services Ltd

Client: Vodafone - Europe, Asia & US

Operations Manager- Data & Voice Aug 2007 - Mar 2020

• Managed 30-45 members Network change Management team/Escalation desk

• Responsible for customer escalations, management reports and conference calls

• Escalation management

• Monitor employee productivity and optimize procedures to reduce cost

• Conducting Skip level meeting to address employee concerns

• Actions plans to improve ESAT/CSAT

• Managing KPI,KRA & Performance rating of the team

• Preventive and Corrective Actions(CAPA)

• Continual service improvement projects(CSI)

• Preparing Utilization report

• Cross Functional training /Employee Enhancement programs Team Lead- DATA and Voice (from Sep-2012 to Jan-2016)

• Managed 25 members team

• Responsible for customer escalations, management reports and conference calls.

• Perform Quality checks related to build and integration between Provider Edge Router (PE) to Customer premises equipment (CPE) in the network within the task target time to achieve SLA.

• Handling Escalation mails related to order completion and SLA

• Supporting team members to complete orders on time

• Preparing SLA/Dashboard/Escalation reports on Week/Month basis. Cease operations (Aug 2007 to Aug 2012)

• Handled 6 members team in cease operations

• Responsible for customer escalations, management reports and conference calls.

• Supporting field assistance to engineer on Kit recovery.

• Inventories- Cramer, Clarify, COPS,MORI

• Deactivating Transmission circuits from NMS (Marconi, Nortel, Alcatel) NOC Engineer Jan 2006 - Jul 2007

Bharti Airtel • Chennai

• Capacity Planning Based on Present & Future Requirements

• Proactive Identification & Resolution of Constraints in the Network

• Network Planning & Bandwidth management.

• Bandwidth Allocation for Airtel Long Distance Services, Providing links from E1s to STM1 level for various Customers

• Order Management in Service Resource Management (Metasolv 6.0)

• Provisioning bandwidth for data and voice customers on its Optic Fiber Backbone EDUCATION

B Tech Jun 2007 - May 2010

JRN RVD University • Udaipur

Bachelors in Electronics & Telecommunication Technology Diploma in Electronics & Telecommunication Engineering Jun 2002 - Oct 2005 Murugappa Polytechnic College • Chennai

3.5 years diploma course in Electronics & telecommunication engineering with 1 year industrial apprenticeship

SKILLS

• Project Management

• Operations/Delivery Management

• Agile Scrum Master

• Networking/Security Operations

• Incident/change/Crisis & problem management

• Management Reports and Presentations

• MS office,Visio

• LWI,SIPOC and SLA

• RPA basics

• SDH/DWDM NMS and EMS – Alcatel, ECI,Nortel,Tellabs and Ericson

• Inventories – Amdocs CRM,CRAMER,REMEDY & Metasolv

• SDH provisioning and ceasing

• Quality/Escalation Management

• Remedy,Putty

• Citrix

PROFESSIONAL CREDENTIALS

• Agile Scrum Master

• ITIL

• Prince2

• CCNP(expired)

• PMP(Training completed)

AWARDS AND HONOURS

Xtra Mile 2019

I received Extra mile Award from my General manager for successful project closure Blue Ribbon 2018

Blue Ribbon for best NPS scores

Bravo 2014

I received Bravo award for the continuous improvement initiative to reduce manual efforts

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