Store Manager Sales

MANISH KUMAR

Permanent Address:

C-*/*, Raju Park, Devali Road,Khanpur, New Delhi

Telephone: (Mobile) +968********

WhatsApp Number: +968********

E-mail address: adgmrg@r.postjobfree.com

EXPERIENCE IN THE AREAS OF RETAIL STORE LEVEL OPERATIONS, RETAIL SALES.

JOB OBJECTIVE:

A Challenging Position In RETAIL MANAGEMENT Requiring An Effective Team Leader With A Strong Customer Focus, Sales And Marketing Acumen, And A Demonstrated Track Record For New Business Development.

ACADEMIC PURSUITS, OTHER QUALIFICATIONS

Secondary School Certificate Examination from (C.B.S.E.).

Senior School Certificate Examination from UP Board.

Graduation from Mahatma Gandhi Kashi Vidyapeeth.

WORK EXPERIENCE

TOTAL EXPERIENCE: 9 YEARS

WORK PLACE:

“SMYK “(APPAREL GROUP)

(KIDS BRAND FROM POLAND)

(AUGUST 2019- TILL PRESENT)

LOCATION: MUSCAT CITY CENTRE, MUSCAT,

SULTANATE OF OMAN.

DESIGNATION: SENIOR STORE MANAGER

RESPONSIBILITIES:

Customer Focus

Effective resource planning for customer service

Ensure regular training of store staff on all aspects of customer service, product Knowledge and selling skills

Implements a high standard of customer focus within the store

Regularly assesses customer service standards within store

Ensure customer needs are met and complaints/queries are resolved in a timely manner

Assess mystery shopping feedback and prepare action plan for improvement

Sales and Commercial Profit

Achieve the revenue targets for the store

Achieve target productivity metric (sales per person per day or the store)

Actively seeks ways to achieve or exceed shop sales targets

Monitor and control expenses through efficient store operations

Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas

Shop Keeping and Store Standards

Ensure accurate stock merchandise and management within the store

Oversee and monitor all point of sales activities in the store which includes Sales transactions, tracking customer orders and Payments, registering sale and maintaining inventory updates, providing Service, handling returns and refunds, gathering consumer data for feedback

Oversee and monitor the inventory management in the store ( stock Availability, order management, back store management, stock Movement within store)

Ensure that the store is in compliance with the company policy for all

Ensure the company policy and procedures are communicated in a timely Manner and adhered to accordingly

Oversee cash transaction entry and management (petty cash, cash tracker & banking details)

regularly audit own store administration and resolve any issues

Monitor and continuously seek to understand commercial environment, local Trading patterns, competitor activity and market trends in the retail sector and their impact on store.

Monitor and handle customer complaints and take corrective action in line with Company policy

Maintain window and in-store displays to a high standard in line with Merchandising guidelines

Prepare and review store reports on sales, commercial profit and stock ageing(Slow moving, fast moving and non-moving items)

Maintain a high level of store health and security for company assets, cash, stock and customer property

Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters

People Management

Ensure store expectations and priorities are communicated to staff

Review and provide regular feedback on staff’s performance against expectations

Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses

Support induction of new recruits through buddy system

Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution

Oversee staff development and drive motivation levels of the store associates

Ensure effective resource planning and succession planning

THE CHILDREN’S PLACE (APPAREL GROUP)

(US KIDS BRAND)

(OCTOBER 2017- JULY 2019)

LOCATION: AVENUES MALL, MUSCAT,

SULTANATE OF OMAN.

DESIGNATION: STORE MANAGER

SANA FASHIONS LLC.

(May 2015- August 2017)

LOCATION: MUSCAT, SULTANATE OF OMAN.

DESIGNATION: ASST. STORE MANAGER

UNITED COLORS OF BENETTON

(ITALIAN BRAND)

(December 2008 – April 2015)

NEW DELHI, INDIA

DESIGNATION: STORE MANAGER

MCDONALD’s

(December 2007 -December 2008)

NEW DELHI, INDIA

DESIGNATION: CREW CHIEF

RESPONSIBILITIES:

Focus on customer service

Handling cash

Taking proper care of hygiene in Kitchen

Preparing inventory reports

Providing training to the crew member

PERSONAL DETAILS

Father’s Name: Mithilesh Kumar

Mother’s Name: Anita Kumari

DOB: 26th December 1988

Gender: Male

Marital Status: Single

Nationality: Indian

Language known: English, Hindi & Basic Arabic

Hobby: Playing cricket & Making Friends

Passport No: M5324372

(Manish Kumar)

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