Thunovelu Lohe

Address for Communication

Sharjah, U. A. E

Ph: +971**-*******, +971**-*******,

Email: adgmp1@r.postjobfree.com

Objective A well-seasoned and qualified customer care agent with over 12 years’ experience working in UAE is seeking for a suitable and challenging position in your company that will give me opportunities for professional growth. Career History

Customer service Agent

National Aviation Service (Abu Dhabi International Airport)

(Oct 2015 to Sep

2019)

Escort and provide assistance to inbound and outbound passenger in a courteous and professional manner.

Monitor departing and arriving flight times, bays and gates to ensure our passengers are expected with the up most efficiency.

Provide information to customer about various products and services and try to subtly turn these enquiries into sales.

Record all service and sales accurately and pass to team leader in a timely manner.

Attend to the need of passengers who may require special assistance as a result of their age or physical condition.

Maintain effective communication with the gate agents to advice at lounge guests expected on their flight.

Passenger Service Agent

Sharjah International Airport

(Aug 2008 to

Sept 2015)

Assisting passenger throughout, eye scan, immigration and customs formalities and also passenger to be escorted out of the airport and documents to be endorsed to the sponsor.

Handling customer enquiries received on the information desk, managing special need passengers suck as disabled on accompanied minors.

Prepared various reports such as fast priority checking report, crew transport, crew general declaration and documentation of incidents and update flight information.

Provided direct support to manager, duty control officer, supervisors and other staff when required.

Professional

Skills

Operating Systems : Windows Server 2008, Windows 7, 8, 10, Vista, XP, OS X, MS Word, MS Excel, MS Powerpoint.

Academic

Qualifications

& Certification

Bachelor of Arts, Guwahati University, Nagaland India

Airside safety training course.

Tata dangerous goods course.

Aviation general security training.

Service transformation program.

Valid UAE license

Prominent

Attributes

Timely and efficient service provided at all times and use of agreed standard operating procedures in a safe and secure working environment in accordance with the international airport authorities services mission statement.

Excellent customer service skills, team work and understanding to achieve customer satisfaction.

To provide a consistent quality service to all passengers at any designated area, consistent with standard and undertake duties assigned by the team in order to maintain the day to day operation of the department. Linguistic

Abilities

English

Hindi

Nagamese

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